SalesRants XII: Ask Secret Sales Guy
Answering your questions, Secret Sales Guy spills his own beans for a change, instead of everyone else's
August 16, 2006|
The "Ask Secret Sales Guy" question box saw its share of action at mediabistro.com's recent marketing party in New York. Maybe I saw you there, submitting a question to your loyal and dedicated Man on the Inside. Though I received a number of intriguing questions, both at the party and via email, this column has me speaking to the most basic ones.
Who the f*ck are you? Considering the question more existentially, I guess you could say that I am a bit of a frustrated writer who turned to sales to support his family, but still yearns to make a respectable living with his pen. This hasn't happened yet, but I still harbor fantasies of writing the Great American Novel or, perhaps moving to Armenia and taking a crack at the "Great Armenian English-Language Novel" if they don't happen to have one of those yet. For now, I am grateful to be afforded the ability to offer my observations on the publishing business from an insider's perspective and hopefully provide insight into the amusing world of advertising sales.
Where do you work? Like all large media concerns (and many oversized corporations in general), my company operates under the ridiculous belief that we can create "synergy" across the wide range of companies that have been slapped together through decades of acquisition. The idea is that the television company can help drive sales at the magazine company, which can generate data for the research company, who can populate the magazine company with interesting, cutting-edge content, and then we can put everything on the Web and charge people $15.99 a month to be "informed and entertained." Of course, since everyone at Big Media Company inhabits their own little selfish worlds mandated by our compensation policies, there is really no good reason to share sales, data, or anything else with another division of the company—unless, of course, you can both figure out a way for it to boost your respective bonuses. With the submarket salaries Big Media Company lays out, you sure as hell aren't going to go to those lengths out of loyalty.
Despite this, Big Media Company is a great place to work—especially as a line manager. You make Big Media money, and they'll humor you with a decent enough salary and bonus package to make sure you only send your resumé out a few times a month, rather than a few times a day. Fuck up, and you are out the door with a pleasant reference and a storage box for your picture of the wife and kids, along with those trade show knickknacks on your standard-issue office bookshelf.
How much do you make?
What's your No. 1 tip for making sales?
Of course, most of us don't have the perfect, reasonably-priced product that just happens to be ready exactly when the customer, money in hand, wants to buy it. Therefore, the key to sales is constantly being around so that when this miracle of circumstance happens, you are standing at the bottom of Cash Hill with your catcher's mitt on. That translates to calling a lot of people to remind them that you have something to sell, going to a lot of trade shows, and drinking lots of bad table wine with your prospects. Do this enough, and eventually someone will buy something from you. The beauty of this is that, once that an initial transaction occurs successfully, you may find yourself in for plenty of repeat business. Why? Like you, your customer is a lazy bastard who wants to get the maximum return on the minimum amount of effort. He has already gone through a lot of annoying work and plenty of that bad table wine with you so as to get to the point where he is comfortable enough to buy something, and he doesn't want to relive that process all over again. Therefore, even if your product is a little worse or slightly pricier than that of your competitor, he will sooner buy it from you than start a whole new relationship and, worse yet, fill out another credit application. Hang around. Bore yourself to tears at trade shows. Have something to sell. Drink bad table wine. That's about all there is to it. Secret Sales Guy is always here for you with his no-bullsh*t policy in effect, so please email with any questions for which you seek a truly honest answer. *Names have been changed to protect the... you be the judge. Have a question for Secret Sales Guy? Email: SalesRants AT mediabistro DOT com |
|
| > Have a comment? Send a letter to the editor. > Read more in our archives |





