Town of Hanover, NH
Communications Officer
Town of Hanover, NH, Hanover, New Hampshire, us, 03755
Salary:
$20.74 - $31.40 Hourly
Location :
Hanover, NH
Job Type:
Regular Full-Time 40 hrs/week
Job Number:
00165
Department:
Police Department
Division:
Communications/Dispatch
Opening Date:
11/16/2023
Job Summary
This position is responsible for receiving calls for assistance from the public, dispatching appropriate public safety personnel, and maintaining a variety of department records for a various police, fire and emergency medical services agencies.
Major Job Duties
Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.
Dispatches appropriate emergency personnel to incident locations; monitors status of emergency personnel; provides pre-arrival instructions to callers.
Maintains a log of incoming telephone and radio calls; logs incoming calls for all participating agencies; prepares monthly activity reports.
Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into National Crime Information Center (NCIC) and State Police Online Telecommunications (SPOT) networks, including information on missing persons or stolen property; validates information as required.
Maintains a contact list of phone numbers for business and residential alarm customers; monitors and maintains the digitized alarm system for area businesses and residents.
Initiates and assists other police personnel in gathering information for incident, accident, arrest/booking and other reports.
Prepares videotapes of arrests and lock-ups for town, county, and state police as required.
Monitors motor vehicle stops; records time and performs driver background checks.
Processes NICS checks for agencies without terminals who are issuing pistol permits.
Performs related duties.Minimum Qualifications
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education or above.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having held had a similar position for one to two years.
Ability to meet current requirements set forth by the Police Standards and Training Council for the State of New Hampshire.
Possession of or ability to readily obtain SPOTS/NCIC certification.Knowledge and Skills Required
Knowledge of applicable federal, state and local statutes and department and town policies and procedures.Knowledge of SPOT and NCIC rules and regulations.
Knowledge of the geography and street system of the service area.
Knowledge of public safety radio codes..
Knowledge of dispatching procedures.
Skill in the use of computers and job-related software programs.
Skill in the operation of radio/communications equipment.
Skill in the operation of audio and video surveillance equipment.
Skill in making decisions in high pressure and emergency situations.
Skill in public relations.
Skill in interpersonal relations.
Skill in oral and written communication.
PHYSICAL DEMANDS/WORK ENVIRONMENTThe work is typically performed indoors and in an office setting while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light and heavy objects and uses tools or equipment requiring a high degree of dexterity.
Regular full-time benefits eligible position.
$20.74 - $31.40 Hourly
Location :
Hanover, NH
Job Type:
Regular Full-Time 40 hrs/week
Job Number:
00165
Department:
Police Department
Division:
Communications/Dispatch
Opening Date:
11/16/2023
Job Summary
This position is responsible for receiving calls for assistance from the public, dispatching appropriate public safety personnel, and maintaining a variety of department records for a various police, fire and emergency medical services agencies.
Major Job Duties
Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.
Dispatches appropriate emergency personnel to incident locations; monitors status of emergency personnel; provides pre-arrival instructions to callers.
Maintains a log of incoming telephone and radio calls; logs incoming calls for all participating agencies; prepares monthly activity reports.
Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into National Crime Information Center (NCIC) and State Police Online Telecommunications (SPOT) networks, including information on missing persons or stolen property; validates information as required.
Maintains a contact list of phone numbers for business and residential alarm customers; monitors and maintains the digitized alarm system for area businesses and residents.
Initiates and assists other police personnel in gathering information for incident, accident, arrest/booking and other reports.
Prepares videotapes of arrests and lock-ups for town, county, and state police as required.
Monitors motor vehicle stops; records time and performs driver background checks.
Processes NICS checks for agencies without terminals who are issuing pistol permits.
Performs related duties.Minimum Qualifications
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education or above.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having held had a similar position for one to two years.
Ability to meet current requirements set forth by the Police Standards and Training Council for the State of New Hampshire.
Possession of or ability to readily obtain SPOTS/NCIC certification.Knowledge and Skills Required
Knowledge of applicable federal, state and local statutes and department and town policies and procedures.Knowledge of SPOT and NCIC rules and regulations.
Knowledge of the geography and street system of the service area.
Knowledge of public safety radio codes..
Knowledge of dispatching procedures.
Skill in the use of computers and job-related software programs.
Skill in the operation of radio/communications equipment.
Skill in the operation of audio and video surveillance equipment.
Skill in making decisions in high pressure and emergency situations.
Skill in public relations.
Skill in interpersonal relations.
Skill in oral and written communication.
PHYSICAL DEMANDS/WORK ENVIRONMENTThe work is typically performed indoors and in an office setting while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light and heavy objects and uses tools or equipment requiring a high degree of dexterity.
Regular full-time benefits eligible position.