Texas Children's Hospital
Authorization Specialist - Patient Care Contact Center
Texas Children's Hospital, Bellaire, Texas, United States, 77401
Job Summary
We are searching for an Authorization Specialist - someone who works well in a fast-paced setting. In this position, you'll be responsible for supporting the pre-admission and admission process, ensuring financial authorization for service is obtained and to providing the authorizing entity with clinical information, including diagnosis and treatment plan, to secure authorization. This role will be primarily responsible for acting as a liaison with the payer representatives, collaboration with providers if medical necessity issues are questioned by payers, and facilitation of communication between providers and payers.
Think you've got what it takes?
Responsibilities
Job Duties & ResponsibilitiesSecures finances to maximize reimbursement in a customer service-oriented fashionReferences the contractual agreements with insurance companies to obtain authorization for servicesUses communication skills to facilitate non-hospital employee compliance in providing necessary information for authorizationProvides the highest possible customer serviceObtains clinical and financial authorization as required by contract for servicesReviews and acts to secure accounts requiring additional clinical information to extend authorization periodsObtains retro-authorizations, if necessary, on accounts in which services have already been providedFacilitates provider communication with payer representative and/or payer Medical DirectorRefers any denials of services or cases with questioned medical necessity to the referring physician or his/her designee for additional informationVerifies authorization requirements with payer representatives and communicates all necessary information to hospital staffProvides complete and accurate documentation in EPIC regarding authorizationsProvides continuous support of process improvements through compilation of data, excellent customer service, monitoring and evaluating departmental roles, and proposals for process improvement initiativesResponds to requests from supervisor and customers for authorizations, written or verbal reports (operational, follow-up, financial, etc.) and tasks by the established deadline as observed by supervisorQualifications
Skills & Requirements
2 years of experience in patient access registration requiredHigh School Diploma or GEDLicensed Vocational Nurses certificate is preferredNational Certified Medical Assistant certificate is preferredEmergency Medical Technician certificate is preferredKnowledge of managed care industry and the working philosophy for its successKnowledge of indemnity coverage plans and government resources, specifically Medicaid and CIDCKnowledge of disease processes of pediatric nature, disease diagnoses, procedure codes, and drug codesKnowledge of patient accounting principles and managed care business practices is helpfulAbility to predict outcomes based on existing processes and/or checks and balancesAbility to use a networked personal computer that facilitates access to the hospital's EPIC electronic medical record systemAbility to use basic office software, photocopiers, fax machines, desk calculator, and multi-line telephoneTyping speed of 45-60 words per minuteAbility to provide excellent customer service, and demonstrate self-initiated work behaviors, good verbal communication skills, problem solving, and strong organization skillsBeing fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption
Company Profile
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children's Hospital, diversity, equity, and inclusion are at the core of our values and mission for the patients and their families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved
We are searching for an Authorization Specialist - someone who works well in a fast-paced setting. In this position, you'll be responsible for supporting the pre-admission and admission process, ensuring financial authorization for service is obtained and to providing the authorizing entity with clinical information, including diagnosis and treatment plan, to secure authorization. This role will be primarily responsible for acting as a liaison with the payer representatives, collaboration with providers if medical necessity issues are questioned by payers, and facilitation of communication between providers and payers.
Think you've got what it takes?
Responsibilities
Job Duties & ResponsibilitiesSecures finances to maximize reimbursement in a customer service-oriented fashionReferences the contractual agreements with insurance companies to obtain authorization for servicesUses communication skills to facilitate non-hospital employee compliance in providing necessary information for authorizationProvides the highest possible customer serviceObtains clinical and financial authorization as required by contract for servicesReviews and acts to secure accounts requiring additional clinical information to extend authorization periodsObtains retro-authorizations, if necessary, on accounts in which services have already been providedFacilitates provider communication with payer representative and/or payer Medical DirectorRefers any denials of services or cases with questioned medical necessity to the referring physician or his/her designee for additional informationVerifies authorization requirements with payer representatives and communicates all necessary information to hospital staffProvides complete and accurate documentation in EPIC regarding authorizationsProvides continuous support of process improvements through compilation of data, excellent customer service, monitoring and evaluating departmental roles, and proposals for process improvement initiativesResponds to requests from supervisor and customers for authorizations, written or verbal reports (operational, follow-up, financial, etc.) and tasks by the established deadline as observed by supervisorQualifications
Skills & Requirements
2 years of experience in patient access registration requiredHigh School Diploma or GEDLicensed Vocational Nurses certificate is preferredNational Certified Medical Assistant certificate is preferredEmergency Medical Technician certificate is preferredKnowledge of managed care industry and the working philosophy for its successKnowledge of indemnity coverage plans and government resources, specifically Medicaid and CIDCKnowledge of disease processes of pediatric nature, disease diagnoses, procedure codes, and drug codesKnowledge of patient accounting principles and managed care business practices is helpfulAbility to predict outcomes based on existing processes and/or checks and balancesAbility to use a networked personal computer that facilitates access to the hospital's EPIC electronic medical record systemAbility to use basic office software, photocopiers, fax machines, desk calculator, and multi-line telephoneTyping speed of 45-60 words per minuteAbility to provide excellent customer service, and demonstrate self-initiated work behaviors, good verbal communication skills, problem solving, and strong organization skillsBeing fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption
Company Profile
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children's Hospital, diversity, equity, and inclusion are at the core of our values and mission for the patients and their families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved