Customer Care Representative Full Time | Communications Center - Phoenix, AZ, ch

Customer Care Representative Job Details Level Entry Job Location Communications Center - Phoenix, AZ Position Type Full Time Education Level High School Salary Range $15.00 - $16.00 Hourly Travel Percentage None Job Category Admin - Clerical Description Affiliated Dermatology is searching for someone that wants to be a part of a collaborative team. Each role in our practice ties together to carry out our mission: to provide quality dermatology care and education to Arizona. Early detection and prevention is key!Our Customer Care Team prides themselves on excellent customer service and working together to maintain a smooth work flow between the administrative and clinical departments.If you are searching to develop a career in medical practice operations, AffDerm is the place for you! 95% of our leadership team members are internal promotions from entry level positions.Responsibilities will include, but are not limited to:* Processing inbound calls* Triaging customer needs* Educating on products and services available* Scheduling appointments* Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty* Process incoming patient calls, referral sources, and other department inquiriesQualifications Required Skills:* Strong customer services skills* Problem analysis and resolution* Ability to function in a self-driven environment* Must be able to function in multiple computer-based information systems.Education and Availability:* Knowledge of medical terminology a plus.* High school diploma or equivalent required.We offer a competitive salary and benefits package, which includes paid time off, paid holidays, medical insurance, dental insurance and short term disability/life insurance. Full benefits after 90 day probationary period.