Social Media Customer Care Agent- Remote

* Professionally respond to and resolve inquiries to incoming consumer emails and web chats across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements, basic trouble-shooting, use & care information, and complaints.* Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.* Resolve consumer questions and respond to ratings and reviews of our products on the GE Appliances.com site as well as key partner retail sites.* Become proficient in using internal platforms and resources that support email, chat, and Ask & Answer such as Oracle RightNow, Knowledge Base, eDoc, GE Appliances.com, SMC, and other systems as required.* Follow protocol and adhere to guidelines.* Achieve and maintain fully satisfactory performance.* Relocation assistance: No* Hiring Salary: 34K* Previous customer service experience, particularly with written forms of customer service.* Excellent written communication skills: grammar, sentence structure, and spelling.* Computer literate with ability to learn new applications quickly.* Positive attitude with proven ability to work well with teams.* Strong typing skills.* Possibility of weekend work.* Associates degree from an accredited university or college or equivalent work experience.* Experience with GE Appliances Call Centers or equivalent customer service experience.