Marketing and Customer Experience - Customer Experience Representative I

Company DescriptionContinental Battery Systems is the result of the merger of Battery Systems and Continental Battery Company in 2021. The company has the largest premier service footprint for battery distribution within the country, with a network of more than 200 branches,over 30,000 dealer locations, and a global headquarters in Dallas, TX. Continental Battery Systems is committed to delivering exceptional customer service and high-quality products through its respected values and principles.Role DescriptionThe Marketing and Customer Experience - Customer Experience Representative I is a full-time on-site role located in Dallas, TX. The role involves working with a team of customer experience representatives to deliver exceptional customer service while also supporting various departments within the company. Day-to-day responsibilities may include answering customer inquiries, managing customer accounts, resolving customer complaints, and providing feedback to other teams to help improve the overall customer experience.Qualifications1-2 years of experience in customer service, sales, or a related field.Strong communication skills, both verbal and written.Excellent problem-solving skills with strong attention to detail.Ability to work in a fast-paced environment with a high level of energy and motivation.Ability to empathize with customers and provide them with a positive experience.Experience with Microsoft Office and various CRM software.Strong organizational and time management skills.Ability to work independently and in a team environment.Spanish language proficiency is a plus.

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