County of Riverside
Sheriff's 911 Communications Officer I
County of Riverside, Los Angeles, California, United States, 90079
The County of Riverside Sheriff's Office is seeking candidates for the Sheriff's 911 Communications Officer I position to support their Palm Desert and Riverside locations. The
Sheriff's 911 Communications Officer I
will
receive emergency 9-1-1 and non-emergency requests for services from the public or other agencies and directs calls to appropriate resources; operates and controls radio-dispatching equipment; dispatches appropriate county, city, and other emergency units; and performs other related duties as required.
The Sheriff's 911 Communications Officer I is the trainee level classification in the Sheriff's 911 Communication Officer series and reports to an appropriate supervisory level position. Incumbents receive on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Centers equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment.
**Position Incentives**
-Fully Paid Training
-Uniforms Provided
-Bilingual Pay
- Night Shift Differential Pay
-Training Officer Pay
-Department Wellness Resources
-Potential for Advancement and Special AssignmentsMeet the Team!The law enforcement professionals of the Riverside County
Sheriff’s
Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California.
The Sheriff’s Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.
• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
Education:
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience:
One year that involved a substantial amount of public contact, preferably in a public safety agency.
Knowledge of:
The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.
Ability to:
Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.
Testing Information
Initial candidate review will take place bi-weekly throughout the life of the job posting. All candidates will receive an email correspondence within two weeks from the date their application was submitted.
Candidates who are successful during the initial screening process will be required to complete our CritiCall exam.
Previously, our CritiCall exam was offered as an in-person proctored exam, but it is now being offered only as an un-proctored exam for candidates to complete at home. The CritiCall link will be emailed to all candidates within 2 weeks from applying. Please continue to check your email (inbox and spam folder) for an email from Test Genius.
We do not accept CritiCall scores from other agencies.
Candidates are only eligible to take the CritiCall exam once within a 30-day period.
If you have previously tested with Riverside County and have a current passing CritiCall score on file please email avoegele@rivco.org with the date you completed the exam.
Environmental Conditions
Communications Officers wear headsets to answer emergency and non-emergency calls while viewing multiple computer displays for the duration of their shift. Work is performed primarily in a seated position at ergonomic consoles. The dispatch center is at times a loud, fast-paced, and challenging environments.
Other Requirements
Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination.
Incumbents will be required to work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime.
Must be able to use a computer and type a minimum of 3,233 net keystrokes per hour.
Minimally qualified candidates will be required to pass an un-proctored, computerized assessment to be considered for this position.
During the probationary period, must be able to complete a thirty-two (32) week intensive hands-on training program that includes: twelve (12) weeks of classroom training including 120-hours of California Peace Officer Standards and Training (POST) in the Basic Dispatch Academy, and twenty (20) weeks of on-the-job training.
Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
http://dao.rc-hr.com/ .
Veteran's PreferenceThe County has a Veteran's Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy
here .
What's Next?This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Sheriff's Office may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
If you have any questions regarding this position, please contact Ashley Voegele at avoegele@rivco.org or 951-955-5736.#J-18808-Ljbffr
Sheriff's 911 Communications Officer I
will
receive emergency 9-1-1 and non-emergency requests for services from the public or other agencies and directs calls to appropriate resources; operates and controls radio-dispatching equipment; dispatches appropriate county, city, and other emergency units; and performs other related duties as required.
The Sheriff's 911 Communications Officer I is the trainee level classification in the Sheriff's 911 Communication Officer series and reports to an appropriate supervisory level position. Incumbents receive on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Centers equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment.
**Position Incentives**
-Fully Paid Training
-Uniforms Provided
-Bilingual Pay
- Night Shift Differential Pay
-Training Officer Pay
-Department Wellness Resources
-Potential for Advancement and Special AssignmentsMeet the Team!The law enforcement professionals of the Riverside County
Sheriff’s
Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California.
The Sheriff’s Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.
• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
Education:
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience:
One year that involved a substantial amount of public contact, preferably in a public safety agency.
Knowledge of:
The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.
Ability to:
Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.
Testing Information
Initial candidate review will take place bi-weekly throughout the life of the job posting. All candidates will receive an email correspondence within two weeks from the date their application was submitted.
Candidates who are successful during the initial screening process will be required to complete our CritiCall exam.
Previously, our CritiCall exam was offered as an in-person proctored exam, but it is now being offered only as an un-proctored exam for candidates to complete at home. The CritiCall link will be emailed to all candidates within 2 weeks from applying. Please continue to check your email (inbox and spam folder) for an email from Test Genius.
We do not accept CritiCall scores from other agencies.
Candidates are only eligible to take the CritiCall exam once within a 30-day period.
If you have previously tested with Riverside County and have a current passing CritiCall score on file please email avoegele@rivco.org with the date you completed the exam.
Environmental Conditions
Communications Officers wear headsets to answer emergency and non-emergency calls while viewing multiple computer displays for the duration of their shift. Work is performed primarily in a seated position at ergonomic consoles. The dispatch center is at times a loud, fast-paced, and challenging environments.
Other Requirements
Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination.
Incumbents will be required to work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime.
Must be able to use a computer and type a minimum of 3,233 net keystrokes per hour.
Minimally qualified candidates will be required to pass an un-proctored, computerized assessment to be considered for this position.
During the probationary period, must be able to complete a thirty-two (32) week intensive hands-on training program that includes: twelve (12) weeks of classroom training including 120-hours of California Peace Officer Standards and Training (POST) in the Basic Dispatch Academy, and twenty (20) weeks of on-the-job training.
Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
http://dao.rc-hr.com/ .
Veteran's PreferenceThe County has a Veteran's Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy
here .
What's Next?This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Sheriff's Office may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
If you have any questions regarding this position, please contact Ashley Voegele at avoegele@rivco.org or 951-955-5736.#J-18808-Ljbffr