Restaurant Marketing Automation Specialist

**Restaurant Marketing Automation Specialist**Los Angeles, CA or Remote / Marketplace / Full-time If you are looking to bring your skills of organization, problem-solving, and analysis to a place where you can impact millions of restaurant diners -- then step right up. ChowNow is seeking a highly organized Restaurant Marketing Automation Specialist to join our consumer marketing team.ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America via websites, Google, Instagram, and through branded iOS and Android apps and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date weve created over 20,000 apps for our restaurant partners something thats never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, wed love to talk.Together we can preserve neighborhood flavor, one restaurant at a time.**About the Position:** As our Restaurant Marketing Automation Specialist, you will be responsible for managing lifecycle marketing tools and developing new initiatives, which will include developing the strategy, building new workflows, monitoring the tech stack, and analyzing the results. Using a multi-channel approach, youll be leveraging email, push, and SMS primarily, and work towards expanding into new messaging channels. Your objective is to help deliver the right message to the right person at the right time, with the ultimate goal of helping drive orders and reorders.**About you:** You are a self-starter who understands how to take an idea from start to completion, or find a way to do so. You are excited about data, excels in organization, clear communication and can bring an experienced and experimental mindset to this evolving team. Youre a great growth-hacker, with a relentless focus on customer retention. Youve built successful campaigns from the ground up - through ideation, planning, execution, optimization and reporting. You understand how to activate the entire funnel to drive growth and are comfortable with both awareness and performance campaigns.Youre excited by the challenge of rolling up your sleeves and working cross-functionally in a fast-paced environment. + Progress through our Ramp Camp (ChowNows New Hire Onboarding Experience)+ Learn the ChowNow Restaurant Marketing processes and methodologies+ Understand ChowNows Iterable, AWS, mParticle, and instances including handlebar fields, email campaigns, workflows, list segmentation, and reporting.+ Familiarize yourself with ChowNows email template styles, email architecture, and use cases+ Build and deploy your first email campaign, including list segmentation, testing, deployment and reporting+ Build out A/B tests to frequently improve performance and iterate on our existing workflows.+ Work with the Restaurant Marketing Team and other internal partners to strategize new products for our restaurant partners and new marketplace initiatives to increase diner retention and order frequency.+ Develop marketing tools and workflows for our marketplace & restaurant partners from start to finish through briefs, strategies, and creating new scalable marketing products to increase diner engagement and retention.+ You have 2+ years of Email Marketing Automation Experience+ You have creative and enthusiastic problem-solving skills+ Strategic big-picture thinker, that can plot a campaign from idea to execution; ownership mindset+ You are results-driven, have strong attention to detail, and can manage multiple projects simultaneously+ You have excellent analytical skills and a knack for data analysis.+ Advanced experience with CRM tools (e.g. Iterable, Marketo, Eloqua, Salesforce Marketing Cloud) and other email tools like Litmus, ReturnPath/250ok.+ Strong familiarity with Email CAN-SPAM and email best practices+ Successful track record of creating user personalized campaigns and managing lifecycle marketing channels including, email, push & SMS+ You are completely transparent and clear in your verbal and written communication.+ Highly organized individual who works well with many personalities.+ Strong collaborator who values ideas from all people at all levels of the organization.+ Coding experience with HTML, CSS, and/or SQL are a plus.**About Our Benefits:**+ Competitive Salary+ Ongoing training and growth opportunities.+ A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.+ A remote first culture and monthly stipend offering flexibility to work where you want and how you want.+ Rock solid medical, dental, and vision plans.+ Mental Health Coverage - we offer several programs to support your mental health and wellness goals.+ 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life+ 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.+ 401(k) Matching+ Employer-contributing student loan assistance program.+ Commuter benefits (including Uber Pool).+ Employee Stock Incentive Plan.+ Pet insurance for your fur babies+ Quarterly Industry Speakers Series.+ Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).+ Consistent & fair leadership: well share info, set clear goals, show you respect, and treat everyone fairly.+ Enough freedom to spread your wings while still holding you accountable.+ Fully stocked kitchen and cold brew on tap in our satellite offices