CyberTec
Content Developer - CMS
CyberTec, Hartford, Connecticut, us, 06112
Requisition ID - CTDS Content DeveloperRequisition Name - Web Content Designer - Level 4Folder - DAS - Digital (PiggyBack)Customer CT DASQuantity Requested 4Submission Deadline 07/18/2023Location RemoteCandidate must be a US Citizen or Permanent ResidentMinimum 10 Years' experienceRate: 75 C2C1 Professional Reference + must be on your W2
In addition to submitting a resume through Covendis, each candidate should fill out the following introductory pre-screen form:
https://forms.office.com/g/hLXbNKWyhn . notes
DescriptionProfessional Reference
Name
Email Id
Contact Number
Company 'name
Designation
This is UsThe State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you'll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.Is This You?Digital Mastery. You create high-impact web experiences that change people's lives.Solution Focused . You easily see problems in everyday processes and seek ways to solve them.Data Aware . You know how to use data and user feedback to radically improve content.Customer-centric . You understand high-level UX and how to design digital journeys for real people.Info Junkie . You stay on top of industry news and the latest best practices for your skillsets.Highly Organized . You understand project planning, agile methodology, and delivering on deadlines..Service-Oriented . You are passionate about public service and improving experiences for citizens.
About the RoleThe Content Developer will work closely with our cross-functional project team focused in building and improving the State of Connecticut's digital government services. The Content Developer will support the mission by assessing customer needs and creating content for websites, knowledgebase hubs, chatbots, and digital applications. An ideal candidate should know content inside and out how to structure it, how to write it, how to use it in UX design, and how to track it. You must be an expert copywriter, but you must also show a high level of mastery of content taxonomy, SEO, service design, and optimizing customer journeys.You will need to have a deep understanding of our audience and be able to clearly communicate how your content will address their needs. In addition, the candidate should show a command of content analysis, as well as creating mobile-first experiences and working across teams.Experiences Required for This RoleContent Development t least 3 years of measurable experience in the following:Developing modern content for large websites with multiple departments and sizable portfolios of services, informational assets, and applicationsCreating high level content strategies that focus on logical taxonomies, streamlined user journeys, and human-focused designPlanning for the discovery, analysis, segmenting, creation, delivery, tracking, and governance of contentligning content with business goals, stakeholder objectives, and user needsInventorying and auditing of content on a local or enterprise levelCopywriting high proficiency in writing for real people and motivating them to actionConducting in-depth research on industry-related topics to develop original content and optimize current contentCreating high quality content pieces that can also be used for content marketing needs, including advertising, social media, and email campaignsEditing content and proofreading material for errors and inconsistenciesSEO and analytics t least 3 years of experience with the following:Conducting keyword research, developing SEO strategies, and using industry best practices to increase SERP results and build traffic to contentPracticing both technical and on-page SEO methodologies to help build Google's "EAT objectivesDeveloping high-impact KPIs and tracking the measurable success of contentUsing customer research and site analytics to prove that content is meeting user needsContent Optimization and Governance t least 3 years of experience and use cases with the following:Defining customers' needs and identifying content gaps that prevent satisfactory digital experiencesOptimizing and categorizing content to align with a service-oriented information architectureWorking with subject matter experts to write clear text in plain language that achieves defined goalsReviewing and improving existing content for accuracy, legibility, accessibility, and compliance with State Content GuidelinesStructuring content in ways that customers are used to, and knowing the difference between features and benefitsSetting up governance models that support the maintenance of content after publishingKnowledge, Skills, and AbilityContent DevelopmentKnowledge of Sitecore or a comparable CMSExpert copywriting and editing skillsContent marketingSEO and analyticsKnowledge/experience with project management tools (Microsoft Office Suite, Teams, Jira)Effective communication skillsHigh emotional intelligencePerformance in Complex Situationsbility to distill complex concepts into simple ideasDeadline-driven and able to handle simultaneous tasks, using prioritization models and team communication toolsComfort in suggesting better strategies or pointing out risks in current development effortsDependable, organized, and equally able to work independently as well as in cross-functional team environmentsTeam PlayerSupporting teammates' skills and behaviors through development and deliveryCommunication and collaboration with multiple departments and stakeholdersCreative and analytical thinking with strong problem-solving skillsJudgment in dealing effectively and diplomatically with government staffbility to maintain strict confidentialityPreferred Skills & QualificationsOther Desirable SkillsHighly proficient in SitecoreBachelor's degree in UX, Web Design, Communications, Marketing, English, Journalism, or related field3 years of website content development work for a company or institution in a full-time role with defined project-driven goalsExperience with chatbots, search consoles, and helpdesk servicesProficiency with content tools, especially development, inventory/auditing, and SEO toolsportfolio of published online contentIndustry certification in a field-related discipline1 year of experience using customer relationship management platforms such as Salesforce1 year of experience using Google Analytics (preferable GA4)1 year of experience using data dashboard software like Power Bi
QualificationsQualification
Competency
Communication skills both verbal and written Proficient (4-6 Years) Content marketing Proficient (4-6 Years) Salesforce Proficient (4-6 Years) SEO and analytics Proficient (4-6 Years) Sitecore Proficient (4-6 Years) Web content management systems Proficient (4-6 Years) Writing and Editing Skills dvanced (7-9 Years) Bachelor's Degree Proficient (4-6 Years)
In addition to submitting a resume through Covendis, each candidate should fill out the following introductory pre-screen form:
https://forms.office.com/g/hLXbNKWyhn . notes
DescriptionProfessional Reference
Name
Email Id
Contact Number
Company 'name
Designation
This is UsThe State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you'll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.Is This You?Digital Mastery. You create high-impact web experiences that change people's lives.Solution Focused . You easily see problems in everyday processes and seek ways to solve them.Data Aware . You know how to use data and user feedback to radically improve content.Customer-centric . You understand high-level UX and how to design digital journeys for real people.Info Junkie . You stay on top of industry news and the latest best practices for your skillsets.Highly Organized . You understand project planning, agile methodology, and delivering on deadlines..Service-Oriented . You are passionate about public service and improving experiences for citizens.
About the RoleThe Content Developer will work closely with our cross-functional project team focused in building and improving the State of Connecticut's digital government services. The Content Developer will support the mission by assessing customer needs and creating content for websites, knowledgebase hubs, chatbots, and digital applications. An ideal candidate should know content inside and out how to structure it, how to write it, how to use it in UX design, and how to track it. You must be an expert copywriter, but you must also show a high level of mastery of content taxonomy, SEO, service design, and optimizing customer journeys.You will need to have a deep understanding of our audience and be able to clearly communicate how your content will address their needs. In addition, the candidate should show a command of content analysis, as well as creating mobile-first experiences and working across teams.Experiences Required for This RoleContent Development t least 3 years of measurable experience in the following:Developing modern content for large websites with multiple departments and sizable portfolios of services, informational assets, and applicationsCreating high level content strategies that focus on logical taxonomies, streamlined user journeys, and human-focused designPlanning for the discovery, analysis, segmenting, creation, delivery, tracking, and governance of contentligning content with business goals, stakeholder objectives, and user needsInventorying and auditing of content on a local or enterprise levelCopywriting high proficiency in writing for real people and motivating them to actionConducting in-depth research on industry-related topics to develop original content and optimize current contentCreating high quality content pieces that can also be used for content marketing needs, including advertising, social media, and email campaignsEditing content and proofreading material for errors and inconsistenciesSEO and analytics t least 3 years of experience with the following:Conducting keyword research, developing SEO strategies, and using industry best practices to increase SERP results and build traffic to contentPracticing both technical and on-page SEO methodologies to help build Google's "EAT objectivesDeveloping high-impact KPIs and tracking the measurable success of contentUsing customer research and site analytics to prove that content is meeting user needsContent Optimization and Governance t least 3 years of experience and use cases with the following:Defining customers' needs and identifying content gaps that prevent satisfactory digital experiencesOptimizing and categorizing content to align with a service-oriented information architectureWorking with subject matter experts to write clear text in plain language that achieves defined goalsReviewing and improving existing content for accuracy, legibility, accessibility, and compliance with State Content GuidelinesStructuring content in ways that customers are used to, and knowing the difference between features and benefitsSetting up governance models that support the maintenance of content after publishingKnowledge, Skills, and AbilityContent DevelopmentKnowledge of Sitecore or a comparable CMSExpert copywriting and editing skillsContent marketingSEO and analyticsKnowledge/experience with project management tools (Microsoft Office Suite, Teams, Jira)Effective communication skillsHigh emotional intelligencePerformance in Complex Situationsbility to distill complex concepts into simple ideasDeadline-driven and able to handle simultaneous tasks, using prioritization models and team communication toolsComfort in suggesting better strategies or pointing out risks in current development effortsDependable, organized, and equally able to work independently as well as in cross-functional team environmentsTeam PlayerSupporting teammates' skills and behaviors through development and deliveryCommunication and collaboration with multiple departments and stakeholdersCreative and analytical thinking with strong problem-solving skillsJudgment in dealing effectively and diplomatically with government staffbility to maintain strict confidentialityPreferred Skills & QualificationsOther Desirable SkillsHighly proficient in SitecoreBachelor's degree in UX, Web Design, Communications, Marketing, English, Journalism, or related field3 years of website content development work for a company or institution in a full-time role with defined project-driven goalsExperience with chatbots, search consoles, and helpdesk servicesProficiency with content tools, especially development, inventory/auditing, and SEO toolsportfolio of published online contentIndustry certification in a field-related discipline1 year of experience using customer relationship management platforms such as Salesforce1 year of experience using Google Analytics (preferable GA4)1 year of experience using data dashboard software like Power Bi
QualificationsQualification
Competency
Communication skills both verbal and written Proficient (4-6 Years) Content marketing Proficient (4-6 Years) Salesforce Proficient (4-6 Years) SEO and analytics Proficient (4-6 Years) Sitecore Proficient (4-6 Years) Web content management systems Proficient (4-6 Years) Writing and Editing Skills dvanced (7-9 Years) Bachelor's Degree Proficient (4-6 Years)