C4 Technical Services
Senior Content Designer - Product Experience Design (XD)
C4 Technical Services, Richfield, Minnesota, United States,
Senior Content Designer - Product Experience Design (XD)
Location: Remote
Tell us about your department: Content Design drives content, messaging, information, and design in the Product Experience Design org.
Project Description: This role will be working in the membership and relationships spaces
Position Summary/Job Description: This role will drive high-level strategy as well as tactical execution of content and messaging in the membership space. The candidate needs to be an organized, good at seeing the high-level opportunities across spaces, communicating the content strategy, dedicated to building relationships, and implementing strategies. This role collaborates with experience designers and product managers.
Skills Overview: • High-level strategy thinking • Clearly documenting and communicating content decisions • Able to work independently, drive their own work, and take ownership of the space • Collaborate with content designers, product managers and experience designers • Strong content design / writing skills
As a Senior Content Designer in Product Experience Design (XD),
you'll partner with teams of Designers, Researchers, Product Managers and Engineers to create compelling experiences. Your role in this highly-collaborative environment is pivotal in shaping customer experiences, establishing how our brand voice comes to life, defining human-centric content strategies, and continuously advocating for improved experiences. The Product Experience Design team designs and implements innovative, human, end-to-end experiences for our customers. We're customer-obsessed and grounded in research. Our diverse scope of work allows you to make a big impact in customer experiences across physical, human and digital channels.
Responsibilities: • Partner with Experience Designers, Product Managers, Engineering leads, and business stakeholders to create solutions that align customer and business needs. • Foster and participate in a culture of collaboration, feedback, and continuous improvement. • Provide insight into our current capabilities and functionality across all digital channels and other customer touchpoints. • Drive a strategic content vision that echoes throughout the customer journey. • Leverage customer research, data and insights to support assertions, make recommendations and drive strategy. • Create clear, concise, and compelling content that makes it easy for our customers to accomplish their tasks. • Deliver artifacts that support work efforts as well as ensure standard design practices and consistent experiences. • Advance our practice by contributing to the content style guide and design system, driving adoption of content standards within and outside of XD. • Promote the practice of Content Design and be ready to show its value at every turn. • Present high-level solutions and strategies to product and/or project stakeholders, Engineering leadership and Experience Design leadership.
Basic Qualifications: • Current case studies that demonstrate through storytelling the ability to solve customer problems and create Content Design deliverables • Bachelor's degree in human-centered design, product design, human computer interaction, information architecture, English, communication, writing, marketing, journalism, instructional design, related field, or equivalent industry experience • 2+ years of experience as a Content Designer, UX Writer or Experience Designer specializing in writing, or 6+ years in a related role • Knowledge of Experience Design principles and deliverables • Ability to work through complex design solutions and understand underlying technology • Advanced ability to communicate writing and design concepts effectively, build consensus and justify decisions • Strong interpersonal communications, organizational savvy, time management and accountability
Preferred Qualifications: • Be curious, collaborative, self-driven, self-aware, outgoing, and relationship-focused • 2+ years of experience working in e-commerce or other large design environment • Experience envisioning, defining and modeling end-to-end, multichannel experiences • Skilled in balancing an Agile work environment / iterative product development with a cohesive and holistic view of the customer journey • Basic understanding of designing for WCAG 2.1/508 accessibility standards
#DICE cclausen@c4techservices.com
Tell us about your department: Content Design drives content, messaging, information, and design in the Product Experience Design org.
Project Description: This role will be working in the membership and relationships spaces
Position Summary/Job Description: This role will drive high-level strategy as well as tactical execution of content and messaging in the membership space. The candidate needs to be an organized, good at seeing the high-level opportunities across spaces, communicating the content strategy, dedicated to building relationships, and implementing strategies. This role collaborates with experience designers and product managers.
Skills Overview: • High-level strategy thinking • Clearly documenting and communicating content decisions • Able to work independently, drive their own work, and take ownership of the space • Collaborate with content designers, product managers and experience designers • Strong content design / writing skills
As a Senior Content Designer in Product Experience Design (XD),
you'll partner with teams of Designers, Researchers, Product Managers and Engineers to create compelling experiences. Your role in this highly-collaborative environment is pivotal in shaping customer experiences, establishing how our brand voice comes to life, defining human-centric content strategies, and continuously advocating for improved experiences. The Product Experience Design team designs and implements innovative, human, end-to-end experiences for our customers. We're customer-obsessed and grounded in research. Our diverse scope of work allows you to make a big impact in customer experiences across physical, human and digital channels.
Responsibilities: • Partner with Experience Designers, Product Managers, Engineering leads, and business stakeholders to create solutions that align customer and business needs. • Foster and participate in a culture of collaboration, feedback, and continuous improvement. • Provide insight into our current capabilities and functionality across all digital channels and other customer touchpoints. • Drive a strategic content vision that echoes throughout the customer journey. • Leverage customer research, data and insights to support assertions, make recommendations and drive strategy. • Create clear, concise, and compelling content that makes it easy for our customers to accomplish their tasks. • Deliver artifacts that support work efforts as well as ensure standard design practices and consistent experiences. • Advance our practice by contributing to the content style guide and design system, driving adoption of content standards within and outside of XD. • Promote the practice of Content Design and be ready to show its value at every turn. • Present high-level solutions and strategies to product and/or project stakeholders, Engineering leadership and Experience Design leadership.
Basic Qualifications: • Current case studies that demonstrate through storytelling the ability to solve customer problems and create Content Design deliverables • Bachelor's degree in human-centered design, product design, human computer interaction, information architecture, English, communication, writing, marketing, journalism, instructional design, related field, or equivalent industry experience • 2+ years of experience as a Content Designer, UX Writer or Experience Designer specializing in writing, or 6+ years in a related role • Knowledge of Experience Design principles and deliverables • Ability to work through complex design solutions and understand underlying technology • Advanced ability to communicate writing and design concepts effectively, build consensus and justify decisions • Strong interpersonal communications, organizational savvy, time management and accountability
Preferred Qualifications: • Be curious, collaborative, self-driven, self-aware, outgoing, and relationship-focused • 2+ years of experience working in e-commerce or other large design environment • Experience envisioning, defining and modeling end-to-end, multichannel experiences • Skilled in balancing an Agile work environment / iterative product development with a cohesive and holistic view of the customer journey • Basic understanding of designing for WCAG 2.1/508 accessibility standards
#DICE cclausen@c4techservices.com