JESCO
Service Writer
JESCO, Deer Park, New York, United States, 11729
Job Type
Full-time
Description
JESCO
is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vgele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.
Why JESCO:
Join a growing team with a lucrative opportunity in equipment sales. Driven sales professionals will have the ability to achieve uncapped commissions and earn as high 100k+ in the first year. Not enough? Successful sales reps, on average, earn between 140-200k annually year over year and get to work with some of the most premier products in the construction equipment industry. Apply today and start a long term career with the Down to Earth Equipment People of JESCO!
Service Writer Function:
Responsible for providing administrative assistance in coordination with other service department personnel and in accordance with the established guidelines of the company.
Responsibilities
Receive and handle all incoming calls; customer, internal, and manufacturers' representatives, and determine what calls should have messages taken, and what calls are passed through to service managerClose internal sales work orders, submit PDI check lists, and match warranty credit memos to invoicesProcess payroll for service department, including billing time cards for field serviceCreate and process all service department purchase orders. Follow purchase order until manager's approvalHandle service department vendors not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.Assume responsibility of cashier: responsible for processing all C.O.D. Payments, including checks and credit cardsMaintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.Warranty process: Run monthly reports and notify rental manager of expiration status. Notify customer through certified letters of warranty statusPrepare and process extended warranty, including all paperwork, electronic submission, and paymentPlanned maintenance: process paperwork and invoicing for PM maintenance plans for both one-time and repetitive billings.Assist service manager in maintaining manufacturers' Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processesMaintain all service department correspondence under the direction of Product Support Manager and both Service ManagersIndividuals must comply with all safety requirements and be able to lift and move up to 70 lbs.Make yourself available for overtime, understanding that the equipment repair business may call for it from time to timeActively communicates, assists and reports to both field and shop service managersContinually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performancesPerform other related duties as assigned.Skills
Oral CommunicationWritten CommunicationTechnical CommunicationReadingComputer LiteracyCustomer RelationsDiplomacyProfessionalismMath AptitudeOrganizationPlanningTime ManagementRequirements
Education/Training/Licenses
Associate's Degree or Equivalent.Valid Driver's License - Must meet underwriting requirements.Experience
Prior service management and/or customer service experience helpful.Benefits
Medical, Dental & Vision Insurance401K Plan + MatchPaid time offShort/Long Term DisabilityGrowth opportunitiesAmerican Funds/College America 529 Savings Plan (college savings plan)EAP (Employee Assistance Program) - includes three (3) free counseling sessionsPaid TrainingFamily owned and operatedLong term job securityHealth and wellnessPaid HolidaysDiscounts on productsAbove average industry pay
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full-time
Description
JESCO
is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vgele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.
Why JESCO:
Join a growing team with a lucrative opportunity in equipment sales. Driven sales professionals will have the ability to achieve uncapped commissions and earn as high 100k+ in the first year. Not enough? Successful sales reps, on average, earn between 140-200k annually year over year and get to work with some of the most premier products in the construction equipment industry. Apply today and start a long term career with the Down to Earth Equipment People of JESCO!
Service Writer Function:
Responsible for providing administrative assistance in coordination with other service department personnel and in accordance with the established guidelines of the company.
Responsibilities
Receive and handle all incoming calls; customer, internal, and manufacturers' representatives, and determine what calls should have messages taken, and what calls are passed through to service managerClose internal sales work orders, submit PDI check lists, and match warranty credit memos to invoicesProcess payroll for service department, including billing time cards for field serviceCreate and process all service department purchase orders. Follow purchase order until manager's approvalHandle service department vendors not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.Assume responsibility of cashier: responsible for processing all C.O.D. Payments, including checks and credit cardsMaintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.Warranty process: Run monthly reports and notify rental manager of expiration status. Notify customer through certified letters of warranty statusPrepare and process extended warranty, including all paperwork, electronic submission, and paymentPlanned maintenance: process paperwork and invoicing for PM maintenance plans for both one-time and repetitive billings.Assist service manager in maintaining manufacturers' Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processesMaintain all service department correspondence under the direction of Product Support Manager and both Service ManagersIndividuals must comply with all safety requirements and be able to lift and move up to 70 lbs.Make yourself available for overtime, understanding that the equipment repair business may call for it from time to timeActively communicates, assists and reports to both field and shop service managersContinually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performancesPerform other related duties as assigned.Skills
Oral CommunicationWritten CommunicationTechnical CommunicationReadingComputer LiteracyCustomer RelationsDiplomacyProfessionalismMath AptitudeOrganizationPlanningTime ManagementRequirements
Education/Training/Licenses
Associate's Degree or Equivalent.Valid Driver's License - Must meet underwriting requirements.Experience
Prior service management and/or customer service experience helpful.Benefits
Medical, Dental & Vision Insurance401K Plan + MatchPaid time offShort/Long Term DisabilityGrowth opportunitiesAmerican Funds/College America 529 Savings Plan (college savings plan)EAP (Employee Assistance Program) - includes three (3) free counseling sessionsPaid TrainingFamily owned and operatedLong term job securityHealth and wellnessPaid HolidaysDiscounts on productsAbove average industry pay
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.