IT Infrastructure Library

Core Job Functions•Oversee, coordinate and lead the planning, design and implementation of a central CMDB for DIT Services•Develop the logical and physical data models for the CMDB•Identify, verify, and architect the federation of data that will comprise the CMDB including external sources•Contribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operation•Develop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnel•Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities as well as DIT stakeholders•Execute, integrate, and maintain the Configuration Management plans and processes for conducting program-specific Configuration Management training activities and initial physical configuration audits.•Strong communication and collaboration skills•Perform other related duties as assigned

CMDB Manager Requirements and Qualifications•Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle•Able to work both independently as well as collaboratively with minimal supervision•Ability to manage and prioritize multiple assignments•Position requires interpersonal skills project management, business and systems analysis, process management and re-engineering•Ability to script in Java and Python•Excellent written and verbal communication skills•Strong Understanding of ServiceNow ITSM platform and Discovery•Strong knowledge of IT Asset and CMDB processes and procedures•Experience with Service and Application Modeling•Experienced with Visio and process mapping methodologies•Experienced with the Agile software development lifecycle

License(s) & Certifications•ServiceNow certifications are highly desired•Bachelor's degree or higher in Computer Science/ Information Technology or related and relevant experience•ITIL V3 Foundations Certification or higher

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceUnderstanding of the IT Infrastructure Library (ITIL) IT Service ManagementRequired3YearsAbility to script in Java and PythonRequired3YearsExperience with Service and Application ModelingRequired3YearsStrong Understanding of ServiceNow ITSM platform and DiscoveryRequired3YearsStrong knowledge of IT Asset and CMDB processes and proceduresRequired3YearsExperienced with Visio and process mapping methodologiesRequired3YearsExperienced with the Agile software development lifecycleRequired3YearsSAMPRO and HAMPRO activationRequired3Years