Remarketing Team Leader Now offering a $5,000 Sign-On Bonus!

Job Description Remarketing Team Leader Now offering a $5,000 Sign-On Bonus! Group : Mercedes-Benz Group AG **Description**Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.Working at Mercedes-Benz Financial Services is more than a job its an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.**Benefits**When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond beginning day one:* **Get Rewarded!** Competitive salary plus an annual bonus based on company performance and/or personal yearly performance* How about just some time for YOU! In addition to our vacation time, youll receive eight (8) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!* **Ride in Style** - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program* **We want you to be healthy!** Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities* Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $12k per child* Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework**Job Overview:**The Remarketing Team Leader will lead a group of agents in an inbound and outbound call environment that supports department objectives and supports new car sales for MBUSA and its dealer network. They will provide mentorship to team members from diverse backgrounds and perspectives to meet the needs of our customers through education and on-the-job experience.**Responsibilities:*** Provide leadership and employee development through coaching, huddles, side-byside assistance and training. Execute management activities, including but not limited to, performance appraisals, interviews and talent selection, productivity monitoring,developmental discussions, and disciplinary actions. Provide reward and recognition to employees. Ensure the technical training and development of team members. Provide one-on-one performance feedback on a regular basis **(25%)*** Ensure compliance of business standards (attendance, quality scores, customer survey scores, etc.). Monitor performance criteria and achieve results through coaching or discipline actions as necessary. **(15%)*** Support standards for schedules, lunches, time-off and meetings as business needs dictate. Create a work structure that embodies MBFS core values by maintaining a positive work environment to encourage an exceptionally high level of team morale. **(10%)*** Manage and provide accurate weekly, monthly and annual management reports to set and achieve the highest standards in business execution. **(15%)*** Work closely with department heads to ensure smooth operation of the department. **(10%)****Qualifications****Qualifications:**Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of **3** YEARS years of overall work experience. Preferred experience includes:* Business-General: 1 year* Collections: 1 year* Customer Service: 2 years* Remarketing: 1 year**Education:**High School Diploma/(GED) is required, Bachelor's Degree is preferred.**Additional Knowledge:*** 1-year prior leadership experience in a high volume call center preferred.**Skills:*** Analytical skills+ Ability to Collect data and establish facts and identify trends and variances* Facilitation skills* PC skills+ ???????Corporate Mainframe+ Microsoft Office* ???????Problem Solving skills??????Additional Skills:* Effective communication skills* Ability to work well in a team environment* Spanish bilingual skills preferred.Recommended Prerequisites: Remarketing Program Advisor; Client Services Representative; Collections Representative**Posting Statement**MBFS requires all new employees to present proof they are fully vaccinated against COVID-19. Medical and religious accommodation requests will be considered consistent with applicable state and federal laws.Please note that all persons invited for on-site interviews will be required to provide proof of full COVID-19 vaccination or proof of a medically administered negative COVID-19 test to gain access to our buildings.Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.**Sign on Bonus Terms and Conditions:**** In addition to your base salary, you will also receive a one-time signing bonus, one half of which will be paid upon receipt of your first paycheck and the second half will be paid the pay period following six (6) months of active service. Should your employment with Mercedes-Benz Financial Services USA LLC terminate for any reason other than death or disability, within 2 years from your first day of work, you agree to repay the signing bonus received prior to your date of termination. You voluntarily authorize Mercedes-Benz Financial Services USA LLC to deduct from your wages and any other monies Mercedes-Benz Financial Services USA LLC may owe you to recover all or part of the signing bonus.EEO/Minorities/Females/Disabled/Vets#LI-JM2**Organization**: Mercedes-Benz Financial Services USA LLC **Primary Location**: United States of America-Texas-Fort Worth **Work Locations**: 14372 Heritage Parkway 14372 Heritage Pkwy Fort Worth 76177