Insight Global
Communications Manager
Insight Global, Redmond, Washington, United States, 98052
Job Description
An employer is looking for an Incident Communications Manager in the Redmond, WA area. Come join a fast paced Operations team responsible for incident communication and coordination for all of Microsoft Office 365 services. The Incident Communication team is a 24*7 organization, focused on real-time communication to our external customers as well as internal partners. We are looking for dynamic and flexible individuals who will help drive service incidents to resolution, while being responsible for effectively communicating these incidents to our customers and key stakeholders. The successful candidate will also be ! accountable for helping to define and drive efforts to improve communications and operational excellence across multiple engineering teams. Key Responsibilities:
Provide excellent incident communications to stakeholders and external customers
Effectively coordinate these incidents across multiple organizations
Define and drive efforts to imp! rove our incident coordination and communication capabilities
Ability to multi-task on several incidents and/or projects at once
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Passion for customer excellence
Must effectively manage and prioritize multiple tasks in accordance with high level objectives/projects
Strong written and verbal communications skills
Written and spoken communication skills with excellent grammar, spelling, and clarity of thought. Documentation & mail will be seen by C Level executives and clients so all communication must be professional and well-written
Flexible shift coverage required, including holidays, evenings and weekends
Excellent crisis management skills, demonstrating resilience and maintaining a constructive attitude in times of change
Ability to quickly absorb and apply new concepts
Great collaborator and team player, building trust and respect with people outside of the immediate team
Must be able to handle stressful situations with tact and confidence, as well as be able to operate under pressure and meet tight deadlines. - Project/program management skills with great attention to detail
Technical Writing experience is highly preferred
Education / Professional Background in Journalism & Communications
Previous experience in an Incident Command Role
Experience w/ Product Studio/TFS/VSO
Previous experience in a Service Ops environment and any environment communicating with software/service engineers
Knowledge of Microsoft 365 Service Offerings
Knowledge of Enterprise Cloud Services null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
An employer is looking for an Incident Communications Manager in the Redmond, WA area. Come join a fast paced Operations team responsible for incident communication and coordination for all of Microsoft Office 365 services. The Incident Communication team is a 24*7 organization, focused on real-time communication to our external customers as well as internal partners. We are looking for dynamic and flexible individuals who will help drive service incidents to resolution, while being responsible for effectively communicating these incidents to our customers and key stakeholders. The successful candidate will also be ! accountable for helping to define and drive efforts to improve communications and operational excellence across multiple engineering teams. Key Responsibilities:
Provide excellent incident communications to stakeholders and external customers
Effectively coordinate these incidents across multiple organizations
Define and drive efforts to imp! rove our incident coordination and communication capabilities
Ability to multi-task on several incidents and/or projects at once
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Passion for customer excellence
Must effectively manage and prioritize multiple tasks in accordance with high level objectives/projects
Strong written and verbal communications skills
Written and spoken communication skills with excellent grammar, spelling, and clarity of thought. Documentation & mail will be seen by C Level executives and clients so all communication must be professional and well-written
Flexible shift coverage required, including holidays, evenings and weekends
Excellent crisis management skills, demonstrating resilience and maintaining a constructive attitude in times of change
Ability to quickly absorb and apply new concepts
Great collaborator and team player, building trust and respect with people outside of the immediate team
Must be able to handle stressful situations with tact and confidence, as well as be able to operate under pressure and meet tight deadlines. - Project/program management skills with great attention to detail
Technical Writing experience is highly preferred
Education / Professional Background in Journalism & Communications
Previous experience in an Incident Command Role
Experience w/ Product Studio/TFS/VSO
Previous experience in a Service Ops environment and any environment communicating with software/service engineers
Knowledge of Microsoft 365 Service Offerings
Knowledge of Enterprise Cloud Services null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.