SirsiDynix
Library Relations Manager
SirsiDynix, Aliso Viejo, California, United States, 92656
Library Relations Manager CA-Toronto
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Job Description
The Library Relations Manager will serve the critical function of representing libraries’ interests in matters of client care, project implementations, and future product development. The Library Relations Manager will also be in a position to recommend technology solutions to new and existing customers with the goal of creating an overall better experience for library staff, as well as patrons. The ideal candidate will have previous experience working with SirsiDynix software in a library setting. The position we are filling will be a full-time position based in Canada.
What you'll do as a Library Relations Manager
Manage customers, primarily based in the Canadian region
Maintain high quality, proactive contact with assigned customers
Provide assigned customers with a direct point of contact within SirsiDynix to ensure that SirsiDynix is meeting the customers’ Support, Services, and Sales needs
Coordinate activities with multiple internal departments to ensure service needs are met and complex client issues are resolved
Help customers maximize the value of the software by ensuring that they are aware of new releases as well as existing features that can help them meet their expressed goals
Identify customers at risk for retention and manage inter-departmental efforts to retain customers
Expedite the resolution of incidents and issues that require attention while acting as a point of escalation
Communicate client product needs to product and software development
Present upcoming development and company direction to key accounts
Coordinate virtual and onsite visits to clients and attend assigned conferences and user group meetings (may include up to 5% travel)
Identify sales opportunities and communicate to the appropriate sales team
What you'll need to be a successful Library Relations ManagerKnowledge and Skills
Outstanding presentation skills
Excellent written and verbal communications skills
Ability to facilitate group discussion
Terrific interpersonal skills
Superb listening skills
Negotiation skills
Thorough customer call and risk documentation
Fluency in French (both verbal and written) preferred
Education
Bachelor's degree in a related field or an equivalent combination of education and industry experience
Graduate degree in Library Science, Library and Information Studies preferred
Experience
4+ years of increasing responsibility in technical support, educational support, or sales support area; at least one or more years in a lead/senior role is preferred
2+ years experience with library software
1-2 years industry experience preferred
Hiring Salary Range
$80,000 to $100,000 CAD salary range depending on qualifications
Benefits
Medical, Dental, and Vision Insurance
Retirement Savings Plan
Paid Time Off
Holidays
Educational Assistance
Adoption Assistance
Employee Assistance Program (EAP)
About SirsiDynix
At SirsiDynix, we make software for libraries. Libraries buy books from vendors, keep track of the books in their systems, and distribute the books to library users. The software we build helps them do that (and a lot more). We make products that:
Give libraries the power of cloud computing
Make it easy for library users to check out ebooks
Let libraries use new technology like tablets and smartphones
Make searching the library as easy as searching Google or Amazon
Give libraries innovative ways to increase budgets by offering new services
We help more than 23,000 libraries answer the questions posed by new technology and changes in society. Are you ready to join us?
SirsiDynix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, gender expression, veteran status, sex, or age and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.
Apply
View All Jobs
Share This Job
Job Description
The Library Relations Manager will serve the critical function of representing libraries’ interests in matters of client care, project implementations, and future product development. The Library Relations Manager will also be in a position to recommend technology solutions to new and existing customers with the goal of creating an overall better experience for library staff, as well as patrons. The ideal candidate will have previous experience working with SirsiDynix software in a library setting. The position we are filling will be a full-time position based in Canada.
What you'll do as a Library Relations Manager
Manage customers, primarily based in the Canadian region
Maintain high quality, proactive contact with assigned customers
Provide assigned customers with a direct point of contact within SirsiDynix to ensure that SirsiDynix is meeting the customers’ Support, Services, and Sales needs
Coordinate activities with multiple internal departments to ensure service needs are met and complex client issues are resolved
Help customers maximize the value of the software by ensuring that they are aware of new releases as well as existing features that can help them meet their expressed goals
Identify customers at risk for retention and manage inter-departmental efforts to retain customers
Expedite the resolution of incidents and issues that require attention while acting as a point of escalation
Communicate client product needs to product and software development
Present upcoming development and company direction to key accounts
Coordinate virtual and onsite visits to clients and attend assigned conferences and user group meetings (may include up to 5% travel)
Identify sales opportunities and communicate to the appropriate sales team
What you'll need to be a successful Library Relations ManagerKnowledge and Skills
Outstanding presentation skills
Excellent written and verbal communications skills
Ability to facilitate group discussion
Terrific interpersonal skills
Superb listening skills
Negotiation skills
Thorough customer call and risk documentation
Fluency in French (both verbal and written) preferred
Education
Bachelor's degree in a related field or an equivalent combination of education and industry experience
Graduate degree in Library Science, Library and Information Studies preferred
Experience
4+ years of increasing responsibility in technical support, educational support, or sales support area; at least one or more years in a lead/senior role is preferred
2+ years experience with library software
1-2 years industry experience preferred
Hiring Salary Range
$80,000 to $100,000 CAD salary range depending on qualifications
Benefits
Medical, Dental, and Vision Insurance
Retirement Savings Plan
Paid Time Off
Holidays
Educational Assistance
Adoption Assistance
Employee Assistance Program (EAP)
About SirsiDynix
At SirsiDynix, we make software for libraries. Libraries buy books from vendors, keep track of the books in their systems, and distribute the books to library users. The software we build helps them do that (and a lot more). We make products that:
Give libraries the power of cloud computing
Make it easy for library users to check out ebooks
Let libraries use new technology like tablets and smartphones
Make searching the library as easy as searching Google or Amazon
Give libraries innovative ways to increase budgets by offering new services
We help more than 23,000 libraries answer the questions posed by new technology and changes in society. Are you ready to join us?
SirsiDynix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, gender expression, veteran status, sex, or age and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.