City of Stafford
Telecommunications Officer- 911 Dispatcher
City of Stafford, Stafford, Texas, us, 77497
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
The below statements are intended to describe the generalnature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change.•Communicate, via telephone, radio, and in person in a courteous manner andmaintaining composure while communicating with irate and/or irrational people toobtain necessary information.•Operates computer systems and accurately inputs data into in-house, statewide, andfederal systems.•Operates radio consoles for police, fire, EMTS and other city departments whennecessary.•Operates portable radios.•Reads and comprehends manuals and instructions.•Comprehend and follow verbal instructions.•Operates the teletype device for the deaf.•Understands and reads digital and numeric clocks, both standard and twenty-four hour.•Operates fax and copier machines.•Creates and maintains information logs as required.•Accurately completes all paperwork in an understandable manner.•Understand and maintain files as required.•Follow established procedures.•Reads, understands, and complies with all security and safety procedures.•Completes training program and state mandated training within prescribed time.•Subject to 24 hour recall: The City reserves the right to require an employee in thisposition to work overtime including during emergency situations (defined as any naturalor man-made disaster that may or may not necessitate the relocation of City personnelor citizens). In the event of an emergency and/or a required evacuation, the incumbentmay be required to remain at work to provide needed services or perform essentialduties for the benefit of the general public including services or duties different from those performed in the normal course andscope of the position.
KNOWLEDGE, SKILLS & ABILITIES:
To perform in this position successfully, and individual(s) must be ableto perform each essential duty and responsibility satisfactorily. The requirements listed below arerepresentative of the knowledge, skill and/or ability required. At time of application and duration of•Must be proficient in composition, grammar, spelling and general writing skills•Ability to complete multiple tasks in a high stress environment•Strong organizational skills a must•Must be able to work varying shifts - nights, holidays, weekends, and overtime asnecessary•Must be able to work alone and with groups
EDUCATION, EXPERIENCE AND TRAINING (Certification/Licensure):
The preferred way to obtain theminimum knowledge, skills and abilities to perform the essential duties and responsibilities of this positionare listed below. The City reserves the right to allow substitutions in the event that a candidate orincumbent exceeds requirements in one area but may be deficient in another.•Must be able to provide proof of eligibility to work in the United States•High school diploma or GED•Must type 35 wpm and pass computer-based testing.•Computer experience with Windows based programs.•Must be able to work variety of hour, shift, days, holidays, and weekends.•Must be able to work with groups or alone, without regard to the scheduled shift.•Must be able to pass background investigation, psychological, and drug testing
ADA AND OTHER REQUIREMENTS:
The physical demands described here are representative of thosethat must be met by an employee to successfully perform the essential functions of this position.Reasonable accommodations may be made to enable individuals to perform the essential functions.
Positions in this class typically require: reaching, standing, fingering, grasping, feeling, talking,hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount offorce frequently or constantly to lift, carry, push, pull or otherwise move objects, including thehuman body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required onlyoccasionally and all other sedentary criteria are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The below statements are intended to describe the generalnature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change.•Communicate, via telephone, radio, and in person in a courteous manner andmaintaining composure while communicating with irate and/or irrational people toobtain necessary information.•Operates computer systems and accurately inputs data into in-house, statewide, andfederal systems.•Operates radio consoles for police, fire, EMTS and other city departments whennecessary.•Operates portable radios.•Reads and comprehends manuals and instructions.•Comprehend and follow verbal instructions.•Operates the teletype device for the deaf.•Understands and reads digital and numeric clocks, both standard and twenty-four hour.•Operates fax and copier machines.•Creates and maintains information logs as required.•Accurately completes all paperwork in an understandable manner.•Understand and maintain files as required.•Follow established procedures.•Reads, understands, and complies with all security and safety procedures.•Completes training program and state mandated training within prescribed time.•Subject to 24 hour recall: The City reserves the right to require an employee in thisposition to work overtime including during emergency situations (defined as any naturalor man-made disaster that may or may not necessitate the relocation of City personnelor citizens). In the event of an emergency and/or a required evacuation, the incumbentmay be required to remain at work to provide needed services or perform essentialduties for the benefit of the general public including services or duties different from those performed in the normal course andscope of the position.
KNOWLEDGE, SKILLS & ABILITIES:
To perform in this position successfully, and individual(s) must be ableto perform each essential duty and responsibility satisfactorily. The requirements listed below arerepresentative of the knowledge, skill and/or ability required. At time of application and duration of•Must be proficient in composition, grammar, spelling and general writing skills•Ability to complete multiple tasks in a high stress environment•Strong organizational skills a must•Must be able to work varying shifts - nights, holidays, weekends, and overtime asnecessary•Must be able to work alone and with groups
EDUCATION, EXPERIENCE AND TRAINING (Certification/Licensure):
The preferred way to obtain theminimum knowledge, skills and abilities to perform the essential duties and responsibilities of this positionare listed below. The City reserves the right to allow substitutions in the event that a candidate orincumbent exceeds requirements in one area but may be deficient in another.•Must be able to provide proof of eligibility to work in the United States•High school diploma or GED•Must type 35 wpm and pass computer-based testing.•Computer experience with Windows based programs.•Must be able to work variety of hour, shift, days, holidays, and weekends.•Must be able to work with groups or alone, without regard to the scheduled shift.•Must be able to pass background investigation, psychological, and drug testing
ADA AND OTHER REQUIREMENTS:
The physical demands described here are representative of thosethat must be met by an employee to successfully perform the essential functions of this position.Reasonable accommodations may be made to enable individuals to perform the essential functions.
Positions in this class typically require: reaching, standing, fingering, grasping, feeling, talking,hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount offorce frequently or constantly to lift, carry, push, pull or otherwise move objects, including thehuman body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required onlyoccasionally and all other sedentary criteria are met.