CAPPS, Inc.
Telecommunications Spclst II
CAPPS, Inc., Austin, Texas, us, 78716
Job Description
Position Title:
Telecommunications Specialist II
Class/Group:
0283/B20
Military Occupation Specialty Code:
N/A
Fair Labor Standards Act Status:
Non-Exempt
Number of Vacancies:
1
Division/Section:
Chief Operations Office/Program Operations/CCTS Technicians
Salary Range:
$4900 - $5,400/ monthly
Duration:
Regular
Hours Worked Weekly:
40
Work Schedule:
This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.
Travel:
None
Agency Address:
300 West 15th Street, #1300 / Austin, Texas 78701
Web site:
https://dir.texas.gov/
Refer Inquiries to:
People and Culture Office
Telephone:
(512)_475-4721
How To Apply:
Select "Apply Online" to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enYou must create a CAPPS Career Section candidate profile or be logged in to apply.Update your profile and apply for the job by navigating through the pages and steps.Once ready, select "Submit" on the "Review and Submit" page.If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at
capps.recruiting@cpa.texas.govSpecial Instructions:
Applicants must provide in-depth information in the
EXPERIENCE & CREDENTIALS
section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the
EXPERIENCE & CREDENTIALS
section of the application.
Interview Place/Time:
Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration:
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship:
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.
Qualifications:
What We Do
We are a technology agency powered by people.
DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.
DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans.
Position Summary
The Texas Department of Information Resources (DIR) serves a wide spectrum of customers by providing technology leadership, solutions, and value to State of Texas government agencies, higher education, and local government entities of all sizes to facilitate the fulfillment of their core missions. When your publicly funded organization requires voice, data, wireless, video, or Internet services, DIR's Capitol Complex Telephone System (CCTS) unit makes procuring these services easy and cost-effective. DIR contracts with vendors to provide Telecom Services and since pricing is negotiated with the full volume buying power of the State of Texas, we're able to provide highly competitive rates and service levels.
This position performs complex telecommunications work to support the Capitol Complex Telephone System (CCTS). Work involves hands-on installation and maintenance of telecommunications equipment. Also involves performing a variety of specialized and technical duties in the maintenance of the Agency's telecommunications system. Work is performed under general supervision with considerable latitude for the use of initiative and independent judgement.
The ideal candidate will have demonstrated experience and aptitude for performing the following functions:
• Performs routine technical work in the control and/or operational installation of voice and data telecommunications equipment, including the resolution of telecommunications problems on the CCTS.
• Performs software system move, add and changes in the Cisco HCS environments.
• Hands on installation and maintenance of CCTS telephones and wiring; Receives, records, and monitors customer reports of trouble related to CCTS voice and data equipment; Analyze and trouble shoot hardware and software problems to resolve phone and/or voicemail performance issues.
• Installs and repairs digital, analog and VoIP system level equipment; Perform preventive maintenance checks on the Unified Communications VoIP platform; Participate in the ongoing implementation of the VoIP infrastructure.
• Schedule and prioritize work to accommodate customer needs while minimizing impact on current operations; Ensures adherence to and documentation of routine maintenance schedules; Perform after-hours maintenance and on-call duties.
• Maintains liaison with vendors and/or internal departments involved in the resolution of reported trouble and completion of service requests; Perform traffic studies using industry standards to maintain sufficient call paths while limiting excessive costs; Maintain inventory of spare parts and serialized billable equipment; Accurately process detailed customer work orders and ensure completion to customer satisfaction.
• Escalates to management of potential service level problems before they occur; Assist in evaluating and designing new telecommunications systems; May train other technicians; Performs other duties as assigned.
Education
• Two years of college or university accredited courses with major course Electrical Engineering, Telecommunications, Computer Science, or related field.
• Additional work-related experience may be substituted for college on a year-to-year basis.
Experience And Training
• Five (5) years progressively responsible telecommunications experience as an installation and/or PBX technician in a large environment.
• Three (3) years wage earning experience in a telecommunications customer service environment.
• Experience with large environments that include multiple building locations.
• Experience in working on large equipment installation and PBX projects.
Experience and Training Preferred
• Experience and knowledge of Cisco Unified Communications.
• Experience in VoIP technology.
Knowledge, Skills, and Abilities
• Knowledge of standards and wiring technologies.
• Knowledge of telecommunications principles.
• Skilled in the use of telecommunications test equipment.
• Skilled in the use of personal computers and knowledge of database capabilities.
• Ability to demonstrate excellent troubleshooting skills.
• Ability to install, operate and test telecommunications equipment.
• Ability to interpret technical information.
• Ability to communicate technical information.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to understand, follow, and convey brief oral and/or written instructions.
• Ability to communicate effectively both verbally and in writing; in a clear and concise manner with internal and external customers; and contractors and vendors.
• Ability to establish and maintain service orientation and effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines.
• Ability to comply with all agency policy and applicable laws.
• Ability to comply with all applicable health and safety rules, regulations, and standards.
Computer Skills
• Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).
Other Requirements
• Regular and punctual attendance at the workplace.
• Criminal background check.
Working Conditions
• Frequent use of computers, copiers, printers, and telephones.
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others.
• Occasional bending, stooping, lifting, and climbing.
Position Title:
Telecommunications Specialist II
Class/Group:
0283/B20
Military Occupation Specialty Code:
N/A
Fair Labor Standards Act Status:
Non-Exempt
Number of Vacancies:
1
Division/Section:
Chief Operations Office/Program Operations/CCTS Technicians
Salary Range:
$4900 - $5,400/ monthly
Duration:
Regular
Hours Worked Weekly:
40
Work Schedule:
This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.
Travel:
None
Agency Address:
300 West 15th Street, #1300 / Austin, Texas 78701
Web site:
https://dir.texas.gov/
Refer Inquiries to:
People and Culture Office
Telephone:
(512)_475-4721
How To Apply:
Select "Apply Online" to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enYou must create a CAPPS Career Section candidate profile or be logged in to apply.Update your profile and apply for the job by navigating through the pages and steps.Once ready, select "Submit" on the "Review and Submit" page.If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at
capps.recruiting@cpa.texas.govSpecial Instructions:
Applicants must provide in-depth information in the
EXPERIENCE & CREDENTIALS
section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the
EXPERIENCE & CREDENTIALS
section of the application.
Interview Place/Time:
Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration:
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship:
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.
Qualifications:
What We Do
We are a technology agency powered by people.
DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.
DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans.
Position Summary
The Texas Department of Information Resources (DIR) serves a wide spectrum of customers by providing technology leadership, solutions, and value to State of Texas government agencies, higher education, and local government entities of all sizes to facilitate the fulfillment of their core missions. When your publicly funded organization requires voice, data, wireless, video, or Internet services, DIR's Capitol Complex Telephone System (CCTS) unit makes procuring these services easy and cost-effective. DIR contracts with vendors to provide Telecom Services and since pricing is negotiated with the full volume buying power of the State of Texas, we're able to provide highly competitive rates and service levels.
This position performs complex telecommunications work to support the Capitol Complex Telephone System (CCTS). Work involves hands-on installation and maintenance of telecommunications equipment. Also involves performing a variety of specialized and technical duties in the maintenance of the Agency's telecommunications system. Work is performed under general supervision with considerable latitude for the use of initiative and independent judgement.
The ideal candidate will have demonstrated experience and aptitude for performing the following functions:
• Performs routine technical work in the control and/or operational installation of voice and data telecommunications equipment, including the resolution of telecommunications problems on the CCTS.
• Performs software system move, add and changes in the Cisco HCS environments.
• Hands on installation and maintenance of CCTS telephones and wiring; Receives, records, and monitors customer reports of trouble related to CCTS voice and data equipment; Analyze and trouble shoot hardware and software problems to resolve phone and/or voicemail performance issues.
• Installs and repairs digital, analog and VoIP system level equipment; Perform preventive maintenance checks on the Unified Communications VoIP platform; Participate in the ongoing implementation of the VoIP infrastructure.
• Schedule and prioritize work to accommodate customer needs while minimizing impact on current operations; Ensures adherence to and documentation of routine maintenance schedules; Perform after-hours maintenance and on-call duties.
• Maintains liaison with vendors and/or internal departments involved in the resolution of reported trouble and completion of service requests; Perform traffic studies using industry standards to maintain sufficient call paths while limiting excessive costs; Maintain inventory of spare parts and serialized billable equipment; Accurately process detailed customer work orders and ensure completion to customer satisfaction.
• Escalates to management of potential service level problems before they occur; Assist in evaluating and designing new telecommunications systems; May train other technicians; Performs other duties as assigned.
Education
• Two years of college or university accredited courses with major course Electrical Engineering, Telecommunications, Computer Science, or related field.
• Additional work-related experience may be substituted for college on a year-to-year basis.
Experience And Training
• Five (5) years progressively responsible telecommunications experience as an installation and/or PBX technician in a large environment.
• Three (3) years wage earning experience in a telecommunications customer service environment.
• Experience with large environments that include multiple building locations.
• Experience in working on large equipment installation and PBX projects.
Experience and Training Preferred
• Experience and knowledge of Cisco Unified Communications.
• Experience in VoIP technology.
Knowledge, Skills, and Abilities
• Knowledge of standards and wiring technologies.
• Knowledge of telecommunications principles.
• Skilled in the use of telecommunications test equipment.
• Skilled in the use of personal computers and knowledge of database capabilities.
• Ability to demonstrate excellent troubleshooting skills.
• Ability to install, operate and test telecommunications equipment.
• Ability to interpret technical information.
• Ability to communicate technical information.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to understand, follow, and convey brief oral and/or written instructions.
• Ability to communicate effectively both verbally and in writing; in a clear and concise manner with internal and external customers; and contractors and vendors.
• Ability to establish and maintain service orientation and effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines.
• Ability to comply with all agency policy and applicable laws.
• Ability to comply with all applicable health and safety rules, regulations, and standards.
Computer Skills
• Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).
Other Requirements
• Regular and punctual attendance at the workplace.
• Criminal background check.
Working Conditions
• Frequent use of computers, copiers, printers, and telephones.
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others.
• Occasional bending, stooping, lifting, and climbing.