ABM Industries
UX Manager
ABM Industries, Atlanta, Georgia, United States, 30383
Overview
The UX Manager will play a pivotal role in shaping the user experience across our digital properties. This role will be parts strategy, research and data analysis, and parts hands-on design/design management, fostering a collaborative environment with leaders, team members and vendors to innovate user-centric solutions. The ideal candidate is passionate about creating seamless, intuitive digital experiences, is an advocate for users and in making data-driven decisions and has a proven track record of owning/driving projects in execution from beginning to end.
Key Responsibilities:
Conducting User Research
Cultivate a deep empathy for users and a commitment to understanding their interactions with ABM across platforms. Be an advocate for users and user research within the organization.
Foster a user-centric culture by implementing top-tier UX methodologies, leading and harnessing the power of UX Research, and nurturing an atmosphere conducive to experimentation, innovation, and validation.
Utilize various research methods, including surveys, qualitative interviews, and usability testing, to inform design decisions.
Continually monitors and pivots design to improve conversion rate (CR) through A/B testing and user testing programs.
Data & Analytics Management
Evolve and optimize web data analysis platforms and processes to discern actionable insights from user data.
Manage dashboards and reporting systems to monitor key performance indicators (KPIs) and metrics related to user experience.
Collaborate with content, web and external partner teams to integrate data-driven decision-making into the UX design process.
Conducting Iterative Design Sprints
Facilitate and participate in iterative design sprints, fostering collaboration across teams.
Facilitate design thinking workshops to ideate, prototype, and validate design concepts.
Create, maintain and prioritize a backlog, ensuring alignment with project timelines and business goals.
Wireframe & Prototype Generation
Hands-on generation of wireframes and prototypes to visualize and communicate design concepts.
Collaboration/oversight of UX and development resources to ensure the seamless transition from ideation to implementation.
Ongoing iteration of designs based on feedback and user testing results.
Governance & Evolution of Componentized UI Design System
Establish and enforce governance processes for maintaining a componentized UI design system.
Continually evolve the design system to ensure consistency and scalability across digital environments.
Collaborate with development teams to implement, maintain and test design system components.
Qualifications:
Expertise in driving the end-to-end iterative design process, including expertise in developing and utilizing personas, job stories, journey mapping, content modeling, wireframing, prototyping, user testing, and high-fidelity visuals.
Experience leading design research, including competitive analysis, pattern research, qualitative interviews, A/B testing, and insights synthesis.
Exhibit excellent communication and storytelling skills, with the ability to demonstrate the "why" behind design rationale for both the team and stakeholders.
Strong background in user research, data analytics, and data-driven design.
Minimum of 7-10 years in a design related or research field, with a strong portfolio of UX/UI, design system or user-centric UXR-based case study work.
Bachelor's or Master's degree in UX design, Human-Computer Interaction, or a related field.
Proficiency in wireframing and prototyping tools (e.g., Figma, Sketch, Adobe XD)
Proficiency in working with popular data and analytics platforms (Google Analytics, Hotjar, Ahrefs, etc)
Strong project planning, time management, collaboration and organizational skills.
Demonstrated expertise in developing and maintaining componentized UI design systems.
Experience working with ADA/accessibility and data consent compliance requirements.
Experience working within CMS systems to build pages and maintain content. Hands-on knowledge with Webflow is a plus.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)
REQNUMBER: 84056
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The UX Manager will play a pivotal role in shaping the user experience across our digital properties. This role will be parts strategy, research and data analysis, and parts hands-on design/design management, fostering a collaborative environment with leaders, team members and vendors to innovate user-centric solutions. The ideal candidate is passionate about creating seamless, intuitive digital experiences, is an advocate for users and in making data-driven decisions and has a proven track record of owning/driving projects in execution from beginning to end.
Key Responsibilities:
Conducting User Research
Cultivate a deep empathy for users and a commitment to understanding their interactions with ABM across platforms. Be an advocate for users and user research within the organization.
Foster a user-centric culture by implementing top-tier UX methodologies, leading and harnessing the power of UX Research, and nurturing an atmosphere conducive to experimentation, innovation, and validation.
Utilize various research methods, including surveys, qualitative interviews, and usability testing, to inform design decisions.
Continually monitors and pivots design to improve conversion rate (CR) through A/B testing and user testing programs.
Data & Analytics Management
Evolve and optimize web data analysis platforms and processes to discern actionable insights from user data.
Manage dashboards and reporting systems to monitor key performance indicators (KPIs) and metrics related to user experience.
Collaborate with content, web and external partner teams to integrate data-driven decision-making into the UX design process.
Conducting Iterative Design Sprints
Facilitate and participate in iterative design sprints, fostering collaboration across teams.
Facilitate design thinking workshops to ideate, prototype, and validate design concepts.
Create, maintain and prioritize a backlog, ensuring alignment with project timelines and business goals.
Wireframe & Prototype Generation
Hands-on generation of wireframes and prototypes to visualize and communicate design concepts.
Collaboration/oversight of UX and development resources to ensure the seamless transition from ideation to implementation.
Ongoing iteration of designs based on feedback and user testing results.
Governance & Evolution of Componentized UI Design System
Establish and enforce governance processes for maintaining a componentized UI design system.
Continually evolve the design system to ensure consistency and scalability across digital environments.
Collaborate with development teams to implement, maintain and test design system components.
Qualifications:
Expertise in driving the end-to-end iterative design process, including expertise in developing and utilizing personas, job stories, journey mapping, content modeling, wireframing, prototyping, user testing, and high-fidelity visuals.
Experience leading design research, including competitive analysis, pattern research, qualitative interviews, A/B testing, and insights synthesis.
Exhibit excellent communication and storytelling skills, with the ability to demonstrate the "why" behind design rationale for both the team and stakeholders.
Strong background in user research, data analytics, and data-driven design.
Minimum of 7-10 years in a design related or research field, with a strong portfolio of UX/UI, design system or user-centric UXR-based case study work.
Bachelor's or Master's degree in UX design, Human-Computer Interaction, or a related field.
Proficiency in wireframing and prototyping tools (e.g., Figma, Sketch, Adobe XD)
Proficiency in working with popular data and analytics platforms (Google Analytics, Hotjar, Ahrefs, etc)
Strong project planning, time management, collaboration and organizational skills.
Demonstrated expertise in developing and maintaining componentized UI design systems.
Experience working with ADA/accessibility and data consent compliance requirements.
Experience working within CMS systems to build pages and maintain content. Hands-on knowledge with Webflow is a plus.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)
REQNUMBER: 84056
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.