New Jersey Institute of Technology
Unified Communications Administrator
New Jersey Institute of Technology, Newark, New Jersey, us, 07175
Title:Unified Communications Administrator
Department:Unified Communications & Networking
Reports To:Associate CIO, Infrastructure and Security
Position Type:Staff
Position Summary:Reportingto the Director of Unified Communications and Networking, the position isprincipally responsible for highly complex activities related toadministration of NJIT's unified communications systems and teledatainfrastructure. The position is responsible for the design, implementationand management of a Unified Communications (UC) infrastructure into a single unifiedplatform that enables seamless and efficient end-user experience. TheUnified Communications Administrator will work collaboratively with a widerange of business,technical and IT service staff to ensure reliability and availability of thevoice, video, messaging,and other channels that are integral components of NJIT's UC offering. Assuch, the UnifiedCommunications specialist plays a crucial role in optimizing communicationand collaborationwithin an organization with an emphasis on continual improvement and enhancingproductivity and efficiency. In addition to designing and improving UCservices, the position is responsible for ongoing maintenance and emergencyrepairs of UC hardware and software applications with an emphasis on securityand high availability of service.
Essential Functions:1. Responsiblefor the administration of NJIT's unified communications systems and teledatainfrastructure, which includes:- System design with an emphasis on usability as well as needs assessment.- Implementation.- Operational support with emphasis on monitoring, diagnosis, troubleshooting, andend-user support.- Security and compliance with an emphasis on voice and data services as wellas privacy.- Training and documentation.- Integration and interoperability.- Lifecycle replacement.2. Serve as the service owner for UC services such as Cisco Call Manager, Unity Connection,Jabber & Webex, Contact Center Express, Emergency Responder (E-911), VCS,and Expressway.3.Provide project management support for NJIT's Unified Communications (UC)system. Thisincludes coordinating the work of a team of Unified CommunicationsSpecialists and studentemployees, ensuring projects meet established objectives, achieve desired outcomes,stay within budget, and adhere to specified timelines.4.Collaborate with internal teams, departments, and external partners toprovide design guidancefor conferencing technologies such as those supporting classroom instruction, event,and meeting spaces.5.Proactively monitor the UC environment and lead response teams in regard to proactive/preventativemaintenance as well as emergency service outages.6. Workclosely with the director to manage relationships with UC vendors,consultants, andcontractors.7.Coordinate with the academic departments and business units to ensure theirneeds are beingmet, collect ongoing feedback, and communicate changes, outages, and maintenancewindows.8.Maintain proper documentation for change control and asset management.9. ResolveLevel III incidents and service requests reported to the IST Service Desk.
Additional Functions:1.Representthe Unified Communications and Networking department as part of a team thatworks on construction projects, this includes renovations and newconstruction (e.g. reviewbid documents, assist with IDF closet redesign, review classroom network diagrams).2.Participates in rotation of after-hours coverage for immediate handling ofunexpected emergencies.Available for on-call for extended periods outside normal working hours.3.Keeps current with emerging technologies, new products, methodologies, andtrends in thecontext of Unified Communications for college and university IT systems and services.4. Workon specialized projects, complex projects and other duties as assigned.
Prerequisite Qualifications:1. Bachelor'sdegree in computer science, information technology or a related field.2. 5years of experience in the Unified Communications field.3.Proficiency in managing telecommunications related projects and staff in anenterprise environment.4. Astrong technical background in various aspects of unified communicationsincluding expertisein telephony systems (such as Cisco Unified Communications Manager or MicrosoftTeams), VoIP protocols, SIP, H.323, codecs, and network infrastructure.5.Experience designing training documents related to UC systems.6.Strong oral and written communications skills.7.Understanding of service assets, configuration management, and changemanagement processes.8. At theuniversity's discretion, the education and experience prerequisites may beexempted where the candidate can demonstrate to the satisfaction of theuniversity, an equivalent combination of education and experiencespecifically preparing the candidate for success in the position.
Preferred Qualifications:- AMaster's degree in computer science or a related field.- Familiarity with cloud-based UC solutions and integration with othercollaboration tools.- Industry certifications such as Cisco Certified Network Professional (CCNP) Collaboration,Avaya Certified Implementation Specialist (ACIS).- Experience in a higher education environment.- Experience overseeing telecommunications construction projects.- ITILFoundation certification.
Bargaining Unit:PSA
Range/Band:31
FLSA:ExemptFull-Time
Department:Unified Communications & Networking
Reports To:Associate CIO, Infrastructure and Security
Position Type:Staff
Position Summary:Reportingto the Director of Unified Communications and Networking, the position isprincipally responsible for highly complex activities related toadministration of NJIT's unified communications systems and teledatainfrastructure. The position is responsible for the design, implementationand management of a Unified Communications (UC) infrastructure into a single unifiedplatform that enables seamless and efficient end-user experience. TheUnified Communications Administrator will work collaboratively with a widerange of business,technical and IT service staff to ensure reliability and availability of thevoice, video, messaging,and other channels that are integral components of NJIT's UC offering. Assuch, the UnifiedCommunications specialist plays a crucial role in optimizing communicationand collaborationwithin an organization with an emphasis on continual improvement and enhancingproductivity and efficiency. In addition to designing and improving UCservices, the position is responsible for ongoing maintenance and emergencyrepairs of UC hardware and software applications with an emphasis on securityand high availability of service.
Essential Functions:1. Responsiblefor the administration of NJIT's unified communications systems and teledatainfrastructure, which includes:- System design with an emphasis on usability as well as needs assessment.- Implementation.- Operational support with emphasis on monitoring, diagnosis, troubleshooting, andend-user support.- Security and compliance with an emphasis on voice and data services as wellas privacy.- Training and documentation.- Integration and interoperability.- Lifecycle replacement.2. Serve as the service owner for UC services such as Cisco Call Manager, Unity Connection,Jabber & Webex, Contact Center Express, Emergency Responder (E-911), VCS,and Expressway.3.Provide project management support for NJIT's Unified Communications (UC)system. Thisincludes coordinating the work of a team of Unified CommunicationsSpecialists and studentemployees, ensuring projects meet established objectives, achieve desired outcomes,stay within budget, and adhere to specified timelines.4.Collaborate with internal teams, departments, and external partners toprovide design guidancefor conferencing technologies such as those supporting classroom instruction, event,and meeting spaces.5.Proactively monitor the UC environment and lead response teams in regard to proactive/preventativemaintenance as well as emergency service outages.6. Workclosely with the director to manage relationships with UC vendors,consultants, andcontractors.7.Coordinate with the academic departments and business units to ensure theirneeds are beingmet, collect ongoing feedback, and communicate changes, outages, and maintenancewindows.8.Maintain proper documentation for change control and asset management.9. ResolveLevel III incidents and service requests reported to the IST Service Desk.
Additional Functions:1.Representthe Unified Communications and Networking department as part of a team thatworks on construction projects, this includes renovations and newconstruction (e.g. reviewbid documents, assist with IDF closet redesign, review classroom network diagrams).2.Participates in rotation of after-hours coverage for immediate handling ofunexpected emergencies.Available for on-call for extended periods outside normal working hours.3.Keeps current with emerging technologies, new products, methodologies, andtrends in thecontext of Unified Communications for college and university IT systems and services.4. Workon specialized projects, complex projects and other duties as assigned.
Prerequisite Qualifications:1. Bachelor'sdegree in computer science, information technology or a related field.2. 5years of experience in the Unified Communications field.3.Proficiency in managing telecommunications related projects and staff in anenterprise environment.4. Astrong technical background in various aspects of unified communicationsincluding expertisein telephony systems (such as Cisco Unified Communications Manager or MicrosoftTeams), VoIP protocols, SIP, H.323, codecs, and network infrastructure.5.Experience designing training documents related to UC systems.6.Strong oral and written communications skills.7.Understanding of service assets, configuration management, and changemanagement processes.8. At theuniversity's discretion, the education and experience prerequisites may beexempted where the candidate can demonstrate to the satisfaction of theuniversity, an equivalent combination of education and experiencespecifically preparing the candidate for success in the position.
Preferred Qualifications:- AMaster's degree in computer science or a related field.- Familiarity with cloud-based UC solutions and integration with othercollaboration tools.- Industry certifications such as Cisco Certified Network Professional (CCNP) Collaboration,Avaya Certified Implementation Specialist (ACIS).- Experience in a higher education environment.- Experience overseeing telecommunications construction projects.- ITILFoundation certification.
Bargaining Unit:PSA
Range/Band:31
FLSA:ExemptFull-Time