City of Beverly Hills
Communications Dispatcher
City of Beverly Hills, Beverly Hills, California, United States, 90211
Salary :
$74,816.11 - $91,663.46 Annually
Location :
Beverly Hills Police Department, CA
Job Type:
Full-time
Job Number:
24-3030-01
Department:
Police Department
Opening Date:
05/08/2024
Job Summary
NOTE: THIS JOB POSTING HAS BEEN EXTENDED AND WILL BE ACCEPTING APPLICATIONS ON A CONTINOUS BASIS UNITL HIRING NEEDS ARE MET. PLEASE BE SURE TO SUBMIT YOUR APPLICATION AT YOUR EARLIEST CONVENIENCE AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.
Who We AreThe City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We DoThe Beverly Hills Police Department is responsible for safeguarding the lives and property of City residents, businesses and visitors. The BHPD values its reputation as an agency that earns the public trust through efficient, impartial police service.
What We're Looking ForThe City of Beverly Hills Police Department is seeking highly motivated and qualified candidates for the position of Communications Dispatcher. Communications Dispatchers answer all calls for emergency services and maintain radio and mobile data computer contact with police officers and firefighters in the field, acting as a lifeline by providing information and support and monitoring their safety.
The ideal candidate will effectively communicate and coordinate in a teamwork environment, will practice sound judgement and think clearly under stress, responding quickly and accurately.
Access the detailed job description with this link:
Position & BenefitsThis position is represented by the City's Safety Support (SS) Association and is covered by the negotiated terms and conditions of that Association's Memorandum of Understanding (MOU). The City provides a generous compensation and benefits package, including CalPERS 2.5% @ 55 for classic members; $2,150/month towards health insurance (with option of up to $475/month as taxable cash); a monthly contribution of $250 to an RHS account for retiree medical savings; generous vacation accruals with the option for annual cash-outs. Additional details may be found in the SS MOU, a copy of which is located at:
Selection ProcessAll applicants must submit clear, concise and complete information regarding their qualifications for the position, including response to all supplemental questions. Resumes alone will not be accepted in lieu of the application or supplemental application materials.
The selection process will consist of the following components:
Review of Minimum Qualifications (Please attach a valid typing certificate; see the end of this job bulletin for information regarding certificate requirements)Written ExamOral InterviewsBackground CheckAPPLICANTS WHO DO NOT ATTACH A VALID TYPING CERTIFCATE TO THEIR APPLICATIONS WILL NOT MOVE FOWARD IN THE RECRUITMENT PROCESS FOR THIS POSITION. TYPING CERTIFICATES MUST BE DATED NO MORE THAN ONE YEAR FROM THE DATE OF APPLYING. SEE BELOW FOR DETAILS.
Background Investigation The final step of the selection process requires a thorough police background investigation. The background investigation will include a comprehensive investigation of the candidate's background which includes, Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check, education and employment history (including a credit, criminal and DMV review), personal statement, employment and personal reference check.
Please direct all inquiries regarding this recruitment to andMajor Duties
Maintains radio and mobile data computer contact with officers, firefighters, parking enforcement officers and traffic control officers in the field, acting as a lifeline by providing information and support and monitoring their safety.Answers all calls to the City 911 number; coordinates emergency services; determines priorities; dispatches appropriate services in each situation; answers emergency and business lines; screens and routes calls; determines needs and dispatches personnel.Receives information from and enters information into City, State, and Federal computers on stolen goods; missing and wanted persons; license plate information; etc. and relays information to police.Logs all calls in appropriate log books, incident cards, or records messages; monitors all emergency bands 24 hours a day for any unusual occurrences and calls appropriate services when needed.Maintains and changes all audio and visual logging equipment; reports malfunctioning equipment or equipment that is out of service.Trains new employees; performs clerical duties including record keeping, filing, compiling reports and indexing; performs other duties as assigned.Receives, identifies and accurately evaluates emergency and routine calls for police, fire and paramedic services, provides pre-arrival Emergency Medical Dispatch instructions and life saving directions over the telephone.Uses established policies and procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial alternative course of action.Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.Minimum Qualifications
High School Diploma or equivalent.A certificate of completion of a POST Public Safety Dispatcher course is preferred for lateral entry candidates only.Typing Certificate to show ability to type at least 35 WPM.Knowledge, Skills & Abilities
Knowledge of computer equipment and telephone equipment.Knowledge of Police and Fire services code.Knowledge of state penal codes and department policies and procedures.Ability to type information into a computer aided dispatch system as it is being relayed over the radio.Ability to speak clearly and quickly.Ability to think clearly under stress and to respond quickly and accurately.Knowledge of Justice Department Criminal Information System and FCC rules and regulations.Ability to type 35 WPM.Ability to control conversations, quickly gathering pertinent and relevant information.Ability to hear multiple conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately.Ability to anticipate needs and evaluate alternatives and contingencies.Must be able to work various shifts (Day, Night, and Morning) as assigned, which may include weekends and holidays. *Per the 2023 - 2026 MOU, employees working in the Communications Bureau shall work the 3/12.5 schedule. However, the city may assign up to two employees in the classification of Communications Dispatcher to work the 4/10 work schedule based on an assessment of operational need to do so.
APPLICANTS WHO DO NOT ATTACH A VALID TYPING CERTIFCATE TO THEIR APPLICATIONS WILL NOT MOVE FOWARD IN THE RECRUITMENT PROCESS FOR THIS POSITION.
TYPING CERTIFICATES MUST BE DATED NO MORE THAN ONE YEAR FROM THE DATE OF APPLYING.
SEE BELOW FOR DETAILS.
Where can I get a valid typing certificate?Important to note that internet or electronic typing certificates are NOT accepted. Below is a list of facilities where you can take your typing test. Most of the facilities listed below are free of charge and may require an appointment. Please contact the facilities below for information about fees and appointments.FACILITY
ADDRESS
TELEPHONE NUMBER Glendora Employment Agency203 S. Glendora Ave., Suite C, Glendora, CA 91741626.335.4081Orange County One-Stop Center7077 Orangewood Ave., Suite 200, Gardena Grove, CA 92841714.241.4900New Opportunities Charter School-Alhambra2550 West Main Street, Alhambra, CA 91801213.788.4003New Opportunities Charter School-East LA Branch5301 Whittier Blvd., 3rd Floor, East Los Angeles, CA 90022310.953.4702Workforce Development Board10900 E. 183rd Street, Cerritos, CA 90703562.402.9336Olympic Staffing Services444 East Huntington Drive, Suite 101, Arcadia, CA 91006626.447.3558Hart Employment220 S. Kenwood Street, Suite 320, Glendale, CA 91205626.405.0778Monrovia Community Adult School920 Mountain Avenue, Monrovia, CA 91016626.471.3060Montebello Community Adult School149 North 21st Street, Montebello, CA 90640562.927.7750 or562.927.7759Gardena One Stop Center 16801 S. Western Avenue Gardena, CA 90247310.538.7070Inglewood One Stop Center 110 South LA Brea Avenue 3rd Fl. Inglewood, CA 90301310.680.3700 South Bay One-Stop Business & Career Centers Carson 801 E Carson St #116 Carson, CA 90745310.680.3870Foothill Workforce Development Board 1207 E Green St, Pasadena, CA 91106626.796.5627Burbank Employment Connection 100 N Glenoaks Blvd Burbank, CA 91502818.238.5627
RetirementThe City offers the CalPERS 2% at 62 formula for new CalPERS members.; OR 2.5% at 55 formula for existing "classic" CalPERS members with less than a six-month break in service from another CalPERS or CalPERS reciprocal agency. All employees of the Safety Support Association will pay their CalPERS member contribution. Additional details on the City's retirement plan will be provided to candidates during the job offer process. For further information about CalPERS, please contact CalPERS directly.
Health PlanThe City currently offers cafeteria plan which includes medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a disability plan for employees.
Leave TimeVacation: 80 to 160 hours of annual vacation accrual depending on years of service.Holiday: 10 paid holidays per yearSick Leave: 96 hours per yearPersonal Holiday: 18 hours per fiscal year
Additional BenefitsTuition Reimbursement up to $4,800 per fiscal year; Flexible Spending Account that allows pre-tax dollars to pay for eligible medical and dependent care expenses; and a City Wellness program that includes on-site fitness centers.
To review detailed information about our
Safety Support Association
benefits, please review the Memo of Understanding (MOU) listed below:
01
Do you possess a high school diploma or equivalent?
YesNo
02
Have you attached a valid typing certification from an accredited agency showing the ability to type at least 35 WPM? THIS IS REQUIRED. Note: A certificate obtained online is NOT acceptable.
YesNo
Required Question
$74,816.11 - $91,663.46 Annually
Location :
Beverly Hills Police Department, CA
Job Type:
Full-time
Job Number:
24-3030-01
Department:
Police Department
Opening Date:
05/08/2024
Job Summary
NOTE: THIS JOB POSTING HAS BEEN EXTENDED AND WILL BE ACCEPTING APPLICATIONS ON A CONTINOUS BASIS UNITL HIRING NEEDS ARE MET. PLEASE BE SURE TO SUBMIT YOUR APPLICATION AT YOUR EARLIEST CONVENIENCE AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.
Who We AreThe City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We DoThe Beverly Hills Police Department is responsible for safeguarding the lives and property of City residents, businesses and visitors. The BHPD values its reputation as an agency that earns the public trust through efficient, impartial police service.
What We're Looking ForThe City of Beverly Hills Police Department is seeking highly motivated and qualified candidates for the position of Communications Dispatcher. Communications Dispatchers answer all calls for emergency services and maintain radio and mobile data computer contact with police officers and firefighters in the field, acting as a lifeline by providing information and support and monitoring their safety.
The ideal candidate will effectively communicate and coordinate in a teamwork environment, will practice sound judgement and think clearly under stress, responding quickly and accurately.
Access the detailed job description with this link:
Position & BenefitsThis position is represented by the City's Safety Support (SS) Association and is covered by the negotiated terms and conditions of that Association's Memorandum of Understanding (MOU). The City provides a generous compensation and benefits package, including CalPERS 2.5% @ 55 for classic members; $2,150/month towards health insurance (with option of up to $475/month as taxable cash); a monthly contribution of $250 to an RHS account for retiree medical savings; generous vacation accruals with the option for annual cash-outs. Additional details may be found in the SS MOU, a copy of which is located at:
Selection ProcessAll applicants must submit clear, concise and complete information regarding their qualifications for the position, including response to all supplemental questions. Resumes alone will not be accepted in lieu of the application or supplemental application materials.
The selection process will consist of the following components:
Review of Minimum Qualifications (Please attach a valid typing certificate; see the end of this job bulletin for information regarding certificate requirements)Written ExamOral InterviewsBackground CheckAPPLICANTS WHO DO NOT ATTACH A VALID TYPING CERTIFCATE TO THEIR APPLICATIONS WILL NOT MOVE FOWARD IN THE RECRUITMENT PROCESS FOR THIS POSITION. TYPING CERTIFICATES MUST BE DATED NO MORE THAN ONE YEAR FROM THE DATE OF APPLYING. SEE BELOW FOR DETAILS.
Background Investigation The final step of the selection process requires a thorough police background investigation. The background investigation will include a comprehensive investigation of the candidate's background which includes, Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check, education and employment history (including a credit, criminal and DMV review), personal statement, employment and personal reference check.
Please direct all inquiries regarding this recruitment to andMajor Duties
Maintains radio and mobile data computer contact with officers, firefighters, parking enforcement officers and traffic control officers in the field, acting as a lifeline by providing information and support and monitoring their safety.Answers all calls to the City 911 number; coordinates emergency services; determines priorities; dispatches appropriate services in each situation; answers emergency and business lines; screens and routes calls; determines needs and dispatches personnel.Receives information from and enters information into City, State, and Federal computers on stolen goods; missing and wanted persons; license plate information; etc. and relays information to police.Logs all calls in appropriate log books, incident cards, or records messages; monitors all emergency bands 24 hours a day for any unusual occurrences and calls appropriate services when needed.Maintains and changes all audio and visual logging equipment; reports malfunctioning equipment or equipment that is out of service.Trains new employees; performs clerical duties including record keeping, filing, compiling reports and indexing; performs other duties as assigned.Receives, identifies and accurately evaluates emergency and routine calls for police, fire and paramedic services, provides pre-arrival Emergency Medical Dispatch instructions and life saving directions over the telephone.Uses established policies and procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial alternative course of action.Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.Minimum Qualifications
High School Diploma or equivalent.A certificate of completion of a POST Public Safety Dispatcher course is preferred for lateral entry candidates only.Typing Certificate to show ability to type at least 35 WPM.Knowledge, Skills & Abilities
Knowledge of computer equipment and telephone equipment.Knowledge of Police and Fire services code.Knowledge of state penal codes and department policies and procedures.Ability to type information into a computer aided dispatch system as it is being relayed over the radio.Ability to speak clearly and quickly.Ability to think clearly under stress and to respond quickly and accurately.Knowledge of Justice Department Criminal Information System and FCC rules and regulations.Ability to type 35 WPM.Ability to control conversations, quickly gathering pertinent and relevant information.Ability to hear multiple conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately.Ability to anticipate needs and evaluate alternatives and contingencies.Must be able to work various shifts (Day, Night, and Morning) as assigned, which may include weekends and holidays. *Per the 2023 - 2026 MOU, employees working in the Communications Bureau shall work the 3/12.5 schedule. However, the city may assign up to two employees in the classification of Communications Dispatcher to work the 4/10 work schedule based on an assessment of operational need to do so.
APPLICANTS WHO DO NOT ATTACH A VALID TYPING CERTIFCATE TO THEIR APPLICATIONS WILL NOT MOVE FOWARD IN THE RECRUITMENT PROCESS FOR THIS POSITION.
TYPING CERTIFICATES MUST BE DATED NO MORE THAN ONE YEAR FROM THE DATE OF APPLYING.
SEE BELOW FOR DETAILS.
Where can I get a valid typing certificate?Important to note that internet or electronic typing certificates are NOT accepted. Below is a list of facilities where you can take your typing test. Most of the facilities listed below are free of charge and may require an appointment. Please contact the facilities below for information about fees and appointments.FACILITY
ADDRESS
TELEPHONE NUMBER Glendora Employment Agency203 S. Glendora Ave., Suite C, Glendora, CA 91741626.335.4081Orange County One-Stop Center7077 Orangewood Ave., Suite 200, Gardena Grove, CA 92841714.241.4900New Opportunities Charter School-Alhambra2550 West Main Street, Alhambra, CA 91801213.788.4003New Opportunities Charter School-East LA Branch5301 Whittier Blvd., 3rd Floor, East Los Angeles, CA 90022310.953.4702Workforce Development Board10900 E. 183rd Street, Cerritos, CA 90703562.402.9336Olympic Staffing Services444 East Huntington Drive, Suite 101, Arcadia, CA 91006626.447.3558Hart Employment220 S. Kenwood Street, Suite 320, Glendale, CA 91205626.405.0778Monrovia Community Adult School920 Mountain Avenue, Monrovia, CA 91016626.471.3060Montebello Community Adult School149 North 21st Street, Montebello, CA 90640562.927.7750 or562.927.7759Gardena One Stop Center 16801 S. Western Avenue Gardena, CA 90247310.538.7070Inglewood One Stop Center 110 South LA Brea Avenue 3rd Fl. Inglewood, CA 90301310.680.3700 South Bay One-Stop Business & Career Centers Carson 801 E Carson St #116 Carson, CA 90745310.680.3870Foothill Workforce Development Board 1207 E Green St, Pasadena, CA 91106626.796.5627Burbank Employment Connection 100 N Glenoaks Blvd Burbank, CA 91502818.238.5627
RetirementThe City offers the CalPERS 2% at 62 formula for new CalPERS members.; OR 2.5% at 55 formula for existing "classic" CalPERS members with less than a six-month break in service from another CalPERS or CalPERS reciprocal agency. All employees of the Safety Support Association will pay their CalPERS member contribution. Additional details on the City's retirement plan will be provided to candidates during the job offer process. For further information about CalPERS, please contact CalPERS directly.
Health PlanThe City currently offers cafeteria plan which includes medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a disability plan for employees.
Leave TimeVacation: 80 to 160 hours of annual vacation accrual depending on years of service.Holiday: 10 paid holidays per yearSick Leave: 96 hours per yearPersonal Holiday: 18 hours per fiscal year
Additional BenefitsTuition Reimbursement up to $4,800 per fiscal year; Flexible Spending Account that allows pre-tax dollars to pay for eligible medical and dependent care expenses; and a City Wellness program that includes on-site fitness centers.
To review detailed information about our
Safety Support Association
benefits, please review the Memo of Understanding (MOU) listed below:
01
Do you possess a high school diploma or equivalent?
YesNo
02
Have you attached a valid typing certification from an accredited agency showing the ability to type at least 35 WPM? THIS IS REQUIRED. Note: A certificate obtained online is NOT acceptable.
YesNo
Required Question