Orangetheory Fitness
Studio Sales and Operations Manager
Orangetheory Fitness, Nashville, Tennessee, United States, 37247
Benefits:Bonus based on performanceDental insuranceHealth insurancePaid time offVision insurance
The OTF East Nashville Studio Operations Manager is wholly responsible for the financial and operational performance of the studio. The Studio Operations Manager accomplishes this by inspiring the team to achieve, empowering them to act, and helping them believe their goals are possible. As a Studio Operations Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in the East Nashville studio. This critical position must have a solid understanding of sales, operational excellence and exceeding the expectations of the member base. This leader must pose a high caliber approach to leadership, staff development and attention to detail.
The Studio Operations Manager will:
•
Grow Studio Performance
- Achieve performance goals by generating leads, selling memberships, and helping customers achieve their results. Ensure the team achieves daily, weekly, and monthly goals.
•
Develop Studio Team
- Lead by example, train people, and develop people to grow into their career path goals. Lead, manage and hold team members accountable to their success expectations.
•
Maximize Member Retention
- Design and execute on all OTF Branded promotions and monthly studio celebrations created to improve and drive member engagement.
•
Operational Excellence
- Ensure studio opens/closes daily, is clean, stocked, and follows all brand standards. Provide "Above and Beyond" customer service, facility operations and manage the budget.
Responsibilities:
• Meet and exceed all sales goals and revenue-related key performance indicators (particularly new memberships, closing rates, first guest visits, and attrition)
• Manage, hire, train, and develop sales staff
• Audit the daily activities of your team to ensure that all opportunities are maximized
• Develop processes that ensure the team meets their daily productivity goals and their time is productive
• Lead OTF studio tours with prospects and/or fitness program holders
• Establish and maintain an effective customer referral program.
• Conduct daily follow-ups with Sales Associates regarding attaining sales goals
• Train Sales Associates regarding best sales tactics and closing techniques.
• Work closely with Coaches to ensure that members have first-class experience every time they visit
• Participate in a minimum of 1-2 OTF scheduled workouts per week
• Attend and participate in all relevant OTF training programs and mandatory meetings
Operational Duties:
• Responsible for 60-day, 90-day, 6 month and annual OTF staff performance reviews.
• Enforce OTF corporate policies, business practices, systems, and processes.
• Provide and maintain the highest level of customer service.
• Provide effective decision-making regarding customer service issues.
• Plan and promote special events for the studio monthly, using OTF tools for effective outreach and community involvement.
• Manage all OTF national promotions in studio.
• Manage studio expense budget and expense reports.
• Read the OTF weekly bulletin email and attend the monthly Orange Nation webinar for up to date communication from corporate and relay relevant information to the team.
• Conduct weekly meetings with the Sales Associates and Head Coach.
• Schedule and enforce monthly mandatory all staff meetings and studio deep clean.
• Responsible for ensuring that the facility is clean, maintained, and operationally sound.
• Responsible for inventory and reporting supply
• Responsible for managing the staff schedules to ensure studio is properly always staffed.
Skills and Job Qualifications:
• Previous sales experience required.
• Excellent verbal, written and interpersonal communication skills
• Previous management and leadership experience.
• Previous experience required in hiring, training, supporting, discipline, and termination.
• Ability to multi-task and possess strong organizational skills.
• Strong work ethic, integrity, and professional demeanor.
• Strong computer skills required.
• Flexible to workday, evening and/or weekend hours as needed.
• Associate or bachelor's degree preferred.
• Health and fitness minded people with a passion for fitness strongly preferred.
• Previous Orangetheory Fitness experience strongly preferred.
COMPENSATION
Salary + Bonus + Commission + Healthcare Benefits + Dental/Vision + HSA Account
Jobs That Make a Real DifferenceAbout Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to
help people live longer, more vibrant lives . When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen.
More Orangetheory, More LIFEDiversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. to see more about Diversity, Equity and Inclusion at Orangetheory.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please .
The OTF East Nashville Studio Operations Manager is wholly responsible for the financial and operational performance of the studio. The Studio Operations Manager accomplishes this by inspiring the team to achieve, empowering them to act, and helping them believe their goals are possible. As a Studio Operations Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in the East Nashville studio. This critical position must have a solid understanding of sales, operational excellence and exceeding the expectations of the member base. This leader must pose a high caliber approach to leadership, staff development and attention to detail.
The Studio Operations Manager will:
•
Grow Studio Performance
- Achieve performance goals by generating leads, selling memberships, and helping customers achieve their results. Ensure the team achieves daily, weekly, and monthly goals.
•
Develop Studio Team
- Lead by example, train people, and develop people to grow into their career path goals. Lead, manage and hold team members accountable to their success expectations.
•
Maximize Member Retention
- Design and execute on all OTF Branded promotions and monthly studio celebrations created to improve and drive member engagement.
•
Operational Excellence
- Ensure studio opens/closes daily, is clean, stocked, and follows all brand standards. Provide "Above and Beyond" customer service, facility operations and manage the budget.
Responsibilities:
• Meet and exceed all sales goals and revenue-related key performance indicators (particularly new memberships, closing rates, first guest visits, and attrition)
• Manage, hire, train, and develop sales staff
• Audit the daily activities of your team to ensure that all opportunities are maximized
• Develop processes that ensure the team meets their daily productivity goals and their time is productive
• Lead OTF studio tours with prospects and/or fitness program holders
• Establish and maintain an effective customer referral program.
• Conduct daily follow-ups with Sales Associates regarding attaining sales goals
• Train Sales Associates regarding best sales tactics and closing techniques.
• Work closely with Coaches to ensure that members have first-class experience every time they visit
• Participate in a minimum of 1-2 OTF scheduled workouts per week
• Attend and participate in all relevant OTF training programs and mandatory meetings
Operational Duties:
• Responsible for 60-day, 90-day, 6 month and annual OTF staff performance reviews.
• Enforce OTF corporate policies, business practices, systems, and processes.
• Provide and maintain the highest level of customer service.
• Provide effective decision-making regarding customer service issues.
• Plan and promote special events for the studio monthly, using OTF tools for effective outreach and community involvement.
• Manage all OTF national promotions in studio.
• Manage studio expense budget and expense reports.
• Read the OTF weekly bulletin email and attend the monthly Orange Nation webinar for up to date communication from corporate and relay relevant information to the team.
• Conduct weekly meetings with the Sales Associates and Head Coach.
• Schedule and enforce monthly mandatory all staff meetings and studio deep clean.
• Responsible for ensuring that the facility is clean, maintained, and operationally sound.
• Responsible for inventory and reporting supply
• Responsible for managing the staff schedules to ensure studio is properly always staffed.
Skills and Job Qualifications:
• Previous sales experience required.
• Excellent verbal, written and interpersonal communication skills
• Previous management and leadership experience.
• Previous experience required in hiring, training, supporting, discipline, and termination.
• Ability to multi-task and possess strong organizational skills.
• Strong work ethic, integrity, and professional demeanor.
• Strong computer skills required.
• Flexible to workday, evening and/or weekend hours as needed.
• Associate or bachelor's degree preferred.
• Health and fitness minded people with a passion for fitness strongly preferred.
• Previous Orangetheory Fitness experience strongly preferred.
COMPENSATION
Salary + Bonus + Commission + Healthcare Benefits + Dental/Vision + HSA Account
Jobs That Make a Real DifferenceAbout Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to
help people live longer, more vibrant lives . When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen.
More Orangetheory, More LIFEDiversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. to see more about Diversity, Equity and Inclusion at Orangetheory.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please .