CITYROW
Assistant Studio Manager
CITYROW, Richmond, Virginia, United States, 23214
CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our Richmond, VA studios. The Assistant Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.
Responsibilities may include, but are not limited to:
Staffing:
Assist in planning and execution of all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessaryOptimize and publish the Studio Team scheduleAssist with new hire paperwork and on-boardingMonitor class performance and communicate any schedule changes with the Studio TeamMarketing:
Assist with weekly community emailsOn-going community outreachHelp promote CITYROW to new businessesAbility to carry out studio promotions and events, if neededIn studio chalkboard management/maintenanceCoordinating seasonal studio decorations and window space maintenanceTeam Development:
Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer serviceLead by example in all areas of communication, management, leadership, and serviceAssist with holding monthly Studio Team meetingsBuild a strong team environmentCustomer Service:
Serve as a resource to the Studio Team for any client related questionsResolve and attend to any client issues/requestsFocus on engaging with all guests, selling memberships, class packages, and product offeringsOperations:
Oversee daily operations of this studioManage inventory of studio supplies and sales of merchandiseAssist monitoring of studio expenses and revenues, and coordinate with Manager/Owner on optimizing profit/loss performance for studiosEnsure cleanliness standards are met and maintained.Perform ongoing maintenance on studio space and equipment as neededSubmit weekly performance reports to the Manager/OwnerComplete payroll reports bi-weeklyManage, prepare, and send any e-commerce ordersHelp oversee and process group/private bookingsRespond to Closing Emails when necessaryHandle any complaints or building issuesCoordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)Work with senior management to ensure all policies and procedures are properly implementedQualifications:
Business management experience in fitness, hospitality or wellnessPassionate about fitness, wellness and living a healthy lifestyleStrong problem solving skillsTeam leader and a self-starterAbility to multitask, prioritize effectively, and delegate when necessarySuperior communication and interpersonal skillsAble to receive and give performance feedback effectivelyProficient in Microsoft Office (Word, Excel)Part-time; select weekend coverage required
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to CITYROW Corporate.
Responsibilities may include, but are not limited to:
Staffing:
Assist in planning and execution of all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessaryOptimize and publish the Studio Team scheduleAssist with new hire paperwork and on-boardingMonitor class performance and communicate any schedule changes with the Studio TeamMarketing:
Assist with weekly community emailsOn-going community outreachHelp promote CITYROW to new businessesAbility to carry out studio promotions and events, if neededIn studio chalkboard management/maintenanceCoordinating seasonal studio decorations and window space maintenanceTeam Development:
Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer serviceLead by example in all areas of communication, management, leadership, and serviceAssist with holding monthly Studio Team meetingsBuild a strong team environmentCustomer Service:
Serve as a resource to the Studio Team for any client related questionsResolve and attend to any client issues/requestsFocus on engaging with all guests, selling memberships, class packages, and product offeringsOperations:
Oversee daily operations of this studioManage inventory of studio supplies and sales of merchandiseAssist monitoring of studio expenses and revenues, and coordinate with Manager/Owner on optimizing profit/loss performance for studiosEnsure cleanliness standards are met and maintained.Perform ongoing maintenance on studio space and equipment as neededSubmit weekly performance reports to the Manager/OwnerComplete payroll reports bi-weeklyManage, prepare, and send any e-commerce ordersHelp oversee and process group/private bookingsRespond to Closing Emails when necessaryHandle any complaints or building issuesCoordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)Work with senior management to ensure all policies and procedures are properly implementedQualifications:
Business management experience in fitness, hospitality or wellnessPassionate about fitness, wellness and living a healthy lifestyleStrong problem solving skillsTeam leader and a self-starterAbility to multitask, prioritize effectively, and delegate when necessarySuperior communication and interpersonal skillsAble to receive and give performance feedback effectivelyProficient in Microsoft Office (Word, Excel)Part-time; select weekend coverage required
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to CITYROW Corporate.