Fiserv
Lead Content Manager
Fiserv, Berkeley, California, United States, 94709
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleProposal Content Manager
Proposal Content ManagerOur Proposal Management department is a revenue generator with a tremendous success record with existing and new clients. We interface and collaborate at all levels of the organization, including c-suite members as RFx is embedded in the Fiserv culture. As an influential key contributor on the team, you will partner with sales and cross-functional subject matter experts (SMEs) to expand Fiserv market share through the execution of solutions-based, value-driven proposal responses to set of questions deemed as RFXs (for example, RFI, RFP, RFQ/RFT, Questionnaires and more).
This is an onsite role in either Alpharetta, Georgia or Berkeley Heights, NJ.Please submit a minimum of 2 Content Writing samples with your application/resume. Applications without writing samples will not be considered.
What does a successful Proposal Content Manager do at Fiserv?
As a Proposal Content Manager, your clients will consist of merchants, financial institutions and government entities. You will collaborate/interface with the deal team, including sales, proposal personnel, SMEs and executive leadership to complete different types of RFXs. You will collaborate/interface with the deal team, including sales, proposal personnel, SMEs and executive leadership to complete different types of RFXs. You must have exceptional proposal management skills in both project management and writing. You must possess strong leadership skills and have more than three years of hands-on experience within a fast-paced proposal center environment.
What will you do:Compose and edit materials for the proposal team in a timely manner while meeting urgent and pressing deadlines and can adjust quickly to the changing needs of the business.
Responsible for maintaining the content database to ensure all existing and new content are updated in the centralized database to optimize the proposal team’s response time.
Write client-specific cover letters and executive summaries
Work collaboratively with subject matter experts and senior/executive leadership to capture key ideas while maintaining consistency in messaging and strategy through the use of proper tone/voice
Review, edit and rewrite proposal content in accordance with brand standards
W
hat you will need to have:Intermediary knowledge in merchant processing, prepaid solutions (closed and open loop), ACH, digital commerce, biller, output services, Financial Risk Management Solutions and enterprise content management solution within the financial services/Fintech industryBachelor’s degree in in Marketing, English, Communications, Journalism, Mass Media, or a related fieldMinimum three years’ experience in a financial services/payment processing fast-paced proposal environment responding to government, merchant and/or financial institutions RFXsAssociation of Proposal Management Professionals (APMP) Certification a plus
What would be great to have:Five years of experience in Financial Services/Fintech with financial services products and solutions / Card Services Solutions, Payment Method Solutions, preferredStrong proposal writing experience in a fast-paced, high volume environment is critical; excellent verbal and written communication skills – writing original content and editing are essential functions of the jobAbility to understand and articulate client’s business requirements and develop the corresponding proposal designExtensive working knowledge of document production using Microsoft Office products (for example, Microsoft Teams, Word, Excel, PowerPoint, Adobe Professional, Visio and so on)• Proficient in Shipley processes and standards and Association of Proposal Management Professionals (APMP#LI-CW1This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv.
Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ®
magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Proposal Content ManagerOur Proposal Management department is a revenue generator with a tremendous success record with existing and new clients. We interface and collaborate at all levels of the organization, including c-suite members as RFx is embedded in the Fiserv culture. As an influential key contributor on the team, you will partner with sales and cross-functional subject matter experts (SMEs) to expand Fiserv market share through the execution of solutions-based, value-driven proposal responses to set of questions deemed as RFXs (for example, RFI, RFP, RFQ/RFT, Questionnaires and more).
This is an onsite role in either Alpharetta, Georgia or Berkeley Heights, NJ.Please submit a minimum of 2 Content Writing samples with your application/resume. Applications without writing samples will not be considered.
What does a successful Proposal Content Manager do at Fiserv?
As a Proposal Content Manager, your clients will consist of merchants, financial institutions and government entities. You will collaborate/interface with the deal team, including sales, proposal personnel, SMEs and executive leadership to complete different types of RFXs. You will collaborate/interface with the deal team, including sales, proposal personnel, SMEs and executive leadership to complete different types of RFXs. You must have exceptional proposal management skills in both project management and writing. You must possess strong leadership skills and have more than three years of hands-on experience within a fast-paced proposal center environment.
What will you do:Compose and edit materials for the proposal team in a timely manner while meeting urgent and pressing deadlines and can adjust quickly to the changing needs of the business.
Responsible for maintaining the content database to ensure all existing and new content are updated in the centralized database to optimize the proposal team’s response time.
Write client-specific cover letters and executive summaries
Work collaboratively with subject matter experts and senior/executive leadership to capture key ideas while maintaining consistency in messaging and strategy through the use of proper tone/voice
Review, edit and rewrite proposal content in accordance with brand standards
W
hat you will need to have:Intermediary knowledge in merchant processing, prepaid solutions (closed and open loop), ACH, digital commerce, biller, output services, Financial Risk Management Solutions and enterprise content management solution within the financial services/Fintech industryBachelor’s degree in in Marketing, English, Communications, Journalism, Mass Media, or a related fieldMinimum three years’ experience in a financial services/payment processing fast-paced proposal environment responding to government, merchant and/or financial institutions RFXsAssociation of Proposal Management Professionals (APMP) Certification a plus
What would be great to have:Five years of experience in Financial Services/Fintech with financial services products and solutions / Card Services Solutions, Payment Method Solutions, preferredStrong proposal writing experience in a fast-paced, high volume environment is critical; excellent verbal and written communication skills – writing original content and editing are essential functions of the jobAbility to understand and articulate client’s business requirements and develop the corresponding proposal designExtensive working knowledge of document production using Microsoft Office products (for example, Microsoft Teams, Word, Excel, PowerPoint, Adobe Professional, Visio and so on)• Proficient in Shipley processes and standards and Association of Proposal Management Professionals (APMP#LI-CW1This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv.
Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ®
magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.