Hayes Gibson Property Services
Assistant Community Manager - Mino-Bimaadiziwin
Hayes Gibson Property Services, Minneapolis, Minnesota, United States, 55404
Job Type
Full-time
Description
Principal Objectives of the Assistant Community Manager
Property Management : The Assistant Community Manager assists the Community Manager in leading and supervising property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders - residents, HGPS corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property. The Assistant Community Manager possesses a passion for customer service that inspires associates and vendors to deliver the highest quality product, comprehensive services, respect, and hospitality HGPS customers expect.
Client Service:
The Assistant Community Manager is responsible for ensuring the delivery of excellent client service.
Requirements
Requirements for the Assistant Community Manager
Education/TrainingFor affordable properties regulated by the Department of Housing and Urban Development (HUD) or a state finance agency, industry designations such as COS, HCCP, TCS, SHCM, C3P are strongly encouraged.
Experience/SkillsA minimum of 3 years' experience in property managementValid driver's license in the state of residence, and reliable transportationProficiency in Microsoft Excel, Word, or other property management software (Yardi, RealPage, AMSI, MRI, Entrata).For affordable properties regulated by HUD or a state agency, proficiency in understanding the compliance requirements of the specific housing programs(s) in place on the assigned property.
Special RequirementsPositive attitude and customer service focusSales, leasing, and marketing abilityExperience in social media and technologySkills in time management, organization, problem solving, and judgmentKeen attention to detail and accuracy, and good math skillsStrong written and verbal communication skillsFlexibility to work weekends, overtime, and in cases of emergencyStress tolerance in a fast-paced environment
Essential Functions for the Assistant Community Manager
Client ServiceEnsure the delivery of excellent client serviceCompile information for clients and owner reports accurately and on timeRespond in a timely fashion to questions, correspondence, e-mails and phone requests from clients, lenders, investors, contractors, vendors, and regulatory agency personnelAnticipate resident needs and promptly respond to themTreat all customers, visitors, vendors, and associates with respectEnsure best-in-the-industry response times to unit issues, repairs, and resident needsWork through resident disputes in a fact based and solution driven way
Marketing/Sales/LeasingIf applicable, develop, implement, and monitor marketing plan for the lease-up of the property that maximizes lease up pace, net revenue of the property and client requirementsThe property has a regulated housing program, must ensure that all eligibility requirements are met for applicants and residents.Generate a sustaining flow of qualified prospective residentsRegularly conduct marketing surveys to be aware of competitors' activities in the surrounding marketplace and make recommendations based on survey analysisShow and lease apartmentsAchieve and maintain designated occupancy goals / objectivesCreate and monitor occupancy and associated reports in order to monitor traffic and closing performanceParticipate in community affairs and maintain positive public image for the property
Customer RetentionDevelop, implement, and monitor marketing strategy to maximize resident retentionDevelop and implement positive resident relations program for the communityRespond to resident needs and inputResolve any conflicts between residents and address issues promptly
Staffing ResponsibilitiesAssist Human Resources with employee issues following company policiesHold staff accountable to the highest standard of customer service and to meet their job requirementsInterview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriateDevelop and delegate improvement plans for operations and review performance of management teamRecruit, train and develop qualified talent to achieve property goalsCreate and sustain a positive work environment at the community and accomplish the objectives of the clientInspect the property on a regular basis and schedule improvements and repairs
Financial ResponsibilitiesPrepare and manage the operating budget in order to control expenses and meet financial objectivesSupervise the collection of rents and all monies on site and ensure prompt deposit, and accurate record keeping of these funds
Administrative ResponsibilitiesComplete and submit all records, reports, and documents required by the company and federal or state agencies in a timely and accurate mannerProcess applications timelyEnsure compliance with all HUD, LIHTC, and Fair Housing regulationsProcess move in and move out documents in a timely mannerEnsure that the property is prepared for any HUD or agency audit or inspectionWork collaborative with the HGPS Compliance Department and outside compliance vendors to complete all required compliance documentation in an accurate and timely manner.
Other ResponsibilitiesTour and visually inspect property dailyMonitor property condition, cleanliness, cost control, and quality of product and service throughout propertyAssist and support other members of the management team to make sound business decisionsExecute the financial objectives of the propertyMaintain regular attendance and follow HGPS rules and regulations governing attendanceCommunicate effectively and display a professional manner when dealing with supervisors, co-workers, residents and individuals inside and outside the organizationWork effectively as a team member, participating actively and constructivelyPerform all duties in a safe manner by following all HGPS safety procedures for the operation of equipment, machinery, and hazardous substances and chemicalsEnsure clear communication and quantifiable reporting
Other Expectations
Dress Code : Business Casual
Contacts/Liaisons : The Assistant Community Manager will communicate regularly with all necessary HGPS employees, Vice President of Property Services, Area Manager, Regional Manager, regulatory agency personnel, community leaders, residents, corporate staff, property management staff, lenders, legal counsel, vendors, other site staff and other individuals as necessary or appropriate to fulfill the responsibilities of the position.
Full-time
Description
Principal Objectives of the Assistant Community Manager
Property Management : The Assistant Community Manager assists the Community Manager in leading and supervising property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders - residents, HGPS corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property. The Assistant Community Manager possesses a passion for customer service that inspires associates and vendors to deliver the highest quality product, comprehensive services, respect, and hospitality HGPS customers expect.
Client Service:
The Assistant Community Manager is responsible for ensuring the delivery of excellent client service.
Requirements
Requirements for the Assistant Community Manager
Education/TrainingFor affordable properties regulated by the Department of Housing and Urban Development (HUD) or a state finance agency, industry designations such as COS, HCCP, TCS, SHCM, C3P are strongly encouraged.
Experience/SkillsA minimum of 3 years' experience in property managementValid driver's license in the state of residence, and reliable transportationProficiency in Microsoft Excel, Word, or other property management software (Yardi, RealPage, AMSI, MRI, Entrata).For affordable properties regulated by HUD or a state agency, proficiency in understanding the compliance requirements of the specific housing programs(s) in place on the assigned property.
Special RequirementsPositive attitude and customer service focusSales, leasing, and marketing abilityExperience in social media and technologySkills in time management, organization, problem solving, and judgmentKeen attention to detail and accuracy, and good math skillsStrong written and verbal communication skillsFlexibility to work weekends, overtime, and in cases of emergencyStress tolerance in a fast-paced environment
Essential Functions for the Assistant Community Manager
Client ServiceEnsure the delivery of excellent client serviceCompile information for clients and owner reports accurately and on timeRespond in a timely fashion to questions, correspondence, e-mails and phone requests from clients, lenders, investors, contractors, vendors, and regulatory agency personnelAnticipate resident needs and promptly respond to themTreat all customers, visitors, vendors, and associates with respectEnsure best-in-the-industry response times to unit issues, repairs, and resident needsWork through resident disputes in a fact based and solution driven way
Marketing/Sales/LeasingIf applicable, develop, implement, and monitor marketing plan for the lease-up of the property that maximizes lease up pace, net revenue of the property and client requirementsThe property has a regulated housing program, must ensure that all eligibility requirements are met for applicants and residents.Generate a sustaining flow of qualified prospective residentsRegularly conduct marketing surveys to be aware of competitors' activities in the surrounding marketplace and make recommendations based on survey analysisShow and lease apartmentsAchieve and maintain designated occupancy goals / objectivesCreate and monitor occupancy and associated reports in order to monitor traffic and closing performanceParticipate in community affairs and maintain positive public image for the property
Customer RetentionDevelop, implement, and monitor marketing strategy to maximize resident retentionDevelop and implement positive resident relations program for the communityRespond to resident needs and inputResolve any conflicts between residents and address issues promptly
Staffing ResponsibilitiesAssist Human Resources with employee issues following company policiesHold staff accountable to the highest standard of customer service and to meet their job requirementsInterview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriateDevelop and delegate improvement plans for operations and review performance of management teamRecruit, train and develop qualified talent to achieve property goalsCreate and sustain a positive work environment at the community and accomplish the objectives of the clientInspect the property on a regular basis and schedule improvements and repairs
Financial ResponsibilitiesPrepare and manage the operating budget in order to control expenses and meet financial objectivesSupervise the collection of rents and all monies on site and ensure prompt deposit, and accurate record keeping of these funds
Administrative ResponsibilitiesComplete and submit all records, reports, and documents required by the company and federal or state agencies in a timely and accurate mannerProcess applications timelyEnsure compliance with all HUD, LIHTC, and Fair Housing regulationsProcess move in and move out documents in a timely mannerEnsure that the property is prepared for any HUD or agency audit or inspectionWork collaborative with the HGPS Compliance Department and outside compliance vendors to complete all required compliance documentation in an accurate and timely manner.
Other ResponsibilitiesTour and visually inspect property dailyMonitor property condition, cleanliness, cost control, and quality of product and service throughout propertyAssist and support other members of the management team to make sound business decisionsExecute the financial objectives of the propertyMaintain regular attendance and follow HGPS rules and regulations governing attendanceCommunicate effectively and display a professional manner when dealing with supervisors, co-workers, residents and individuals inside and outside the organizationWork effectively as a team member, participating actively and constructivelyPerform all duties in a safe manner by following all HGPS safety procedures for the operation of equipment, machinery, and hazardous substances and chemicalsEnsure clear communication and quantifiable reporting
Other Expectations
Dress Code : Business Casual
Contacts/Liaisons : The Assistant Community Manager will communicate regularly with all necessary HGPS employees, Vice President of Property Services, Area Manager, Regional Manager, regulatory agency personnel, community leaders, residents, corporate staff, property management staff, lenders, legal counsel, vendors, other site staff and other individuals as necessary or appropriate to fulfill the responsibilities of the position.