NEXON
Creator Program Coordinator
NEXON, El Segundo, California, United States, 90245
About NexonNexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory, KartRider, and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day.But we're committed to more than our games! Here at Nexon America, we're all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It's why we've earned the Great Place to Work certification for 4 years running!We're looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?Summary of PositionThis role is a critical part of Nexon America's in-development content creation platform - MapleStory Worlds. The position is responsible for supporting the MapleStory Worlds team by engaging with game creators for MapleStory Worlds in order to build and manage programs and processes to support them. This role will work with our creators and internal teams to gather feedback and ideate, create, and manage a variety of programs and internal processes to support all game creators for MapleStory Worlds.We are currently working in the office 2-3x a week in a hybrid work model.Job ResponsibilitiesSupport the Creator Program Manager and Production team with the execution of creator programs and initiatives to aid our game creators for MapleStory Worlds
Manage in-progress Creator Programs by monitoring and addressing needs from all partners involved
Execute day-to-day tasks communicating with game creators and partners for MapleStory Worlds to maintain engagement and assist gathering feedback, issues, concerns and trends
Become proficient with the MapleStory Worlds creator features to be able to understand game creators needs and showcase the platform to partners
Coordinate with the technical support team to manage creator partner support needs and priorities
Assist with generating regular reports for stakeholders about our game creators and programs for MapleStory Worlds
Other duties as assigned
Work Experience2+ years of work experienceEducation, Professional Training, Technical Training or CertificationBachelor's degree or equivalent experienceKnowledge/SkillsProven ability to work with cross-functional/cross-organizational teams
Strong collaboration and project organizational skills
Excellent written, communication and interpersonal skills
Exceptional task management, time management and problem solving skills
Strong research and analytical skills, including the ability to discern actionable and meaningful insights from data analysis
Experience providing qualitative and actionable game feedback
Experience with or strong understanding of online platform games and the developers who create games for them
Experience in gaming industry building and supporting programs to help game developers a plus
Experience working with diverse groups of in-game development and game creation communities a plus
Management has the right to add or change duties and job requirements at any time.Nexon's Benefits and PerksWe offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.Compensation Description for Pay Transparency (hourly)The base salary range for this position in El Segundo, CA is
$26.00 - $32.00
hourly.Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual's pay is determined by factors including, but not limited to, a candidate's qualifications, skills, experiences, relevant education or training, and location.Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.
Manage in-progress Creator Programs by monitoring and addressing needs from all partners involved
Execute day-to-day tasks communicating with game creators and partners for MapleStory Worlds to maintain engagement and assist gathering feedback, issues, concerns and trends
Become proficient with the MapleStory Worlds creator features to be able to understand game creators needs and showcase the platform to partners
Coordinate with the technical support team to manage creator partner support needs and priorities
Assist with generating regular reports for stakeholders about our game creators and programs for MapleStory Worlds
Other duties as assigned
Work Experience2+ years of work experienceEducation, Professional Training, Technical Training or CertificationBachelor's degree or equivalent experienceKnowledge/SkillsProven ability to work with cross-functional/cross-organizational teams
Strong collaboration and project organizational skills
Excellent written, communication and interpersonal skills
Exceptional task management, time management and problem solving skills
Strong research and analytical skills, including the ability to discern actionable and meaningful insights from data analysis
Experience providing qualitative and actionable game feedback
Experience with or strong understanding of online platform games and the developers who create games for them
Experience in gaming industry building and supporting programs to help game developers a plus
Experience working with diverse groups of in-game development and game creation communities a plus
Management has the right to add or change duties and job requirements at any time.Nexon's Benefits and PerksWe offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.Compensation Description for Pay Transparency (hourly)The base salary range for this position in El Segundo, CA is
$26.00 - $32.00
hourly.Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual's pay is determined by factors including, but not limited to, a candidate's qualifications, skills, experiences, relevant education or training, and location.Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.