Southern Glazer's Wine and Spirits
Engineer Video Conferencing
Southern Glazer's Wine and Spirits, Miramar, Florida, United States,
What You Need To Know
Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.
Overview
The Video Conferencing Engineer is responsible for the planning, design, configuration, implementation, testing and transition to steady state support of Video Conferencing solution supported by infrastructure such as; network, telecommunication, server, storage or software across the enterprise. They will partner with peer engineering teams on best practices, process, standards, and configuration management. The Engineer evaluates vendor supplied hardware, components and software packages for fit and performance and makes recommendations to IT management. This individual modifies and/or debugs vendor-supplied utilities and packages. The Engineer maintains technical documentation for Video Conferencing systems and platform (Zoom) and associated technologies that support the implementation. The Engineer diagnoses isolates and debugs hardware and software problems and performs problem resolution. The role is responsible for delivering solutions that are stable, secure, scalable and cost effective, as well providing escalation support to the administrators.
Specialized Skills and Technologies
Proficient in Microsoft Office Suite
Knowledge of other MS Office Suite and software applications
Expert level knowledge of the Zoom platform including cloud service, desktop application, and Zoom Room capabilities
Experience in design and implementation of Video Conferencing solutions services and familiarity with QSC, Sennheiser, and Neat hardware
Experience and working knowledge of Service Now
Technical knowledge and skills as required for Tier 3 support
Demonstrated understanding and awareness of the ITIL
Problem management process and procedures
Capability to understand SGWS application portfolio and how the different systems contribute to daily business operations
Experience with components of IT infrastructure including remote access (VPN), remote support tools, laptops, and wireless device
Primary Responsibilities
Dallas or Miramar only
Participate in on call rotation
Up to 25% Travel
Coaches others
Research, evaluate and recommend Video Conferencing related software and hardware products and services
Perform capacity and resource planning for Video Conferencing systems
Assess risks and perform contingency planning
Provide input to supplier management team to help establish the Video Conferencing related vendor service agreements
Install, configure, and maintain Video Conferencing systems (hardware and software)
Troubleshoot and resolve technical issues (tier two support)
Provide input to supplier management team to help manage Video Conferencing related vendor service level agreements
Stay up-to-date on Video Conferencing platforms and hardware related technologies
Serve as a technical resource for infrastructure initiatives that require Video Conferencing expertise
Preferred Qualifications
4+ years of experience in Infrastructure engineering role as it relates to the hardware and software components that align to technologies supported at Southern Glazers
Provide accurate and timely updates to work tickets, incidents, and outages
ITIL Foundation certified
Minimum Qualifications
Bachelor’s or Technical degree in related field or equivalent experience
4+ years of work experience in an Infrastructure or technical function
Excellent verbal / written communication skills, strong attention to detail
Change Agent with Managerial Courage
Delivers Results
Holistic Thinking
Strategic mindset
Teamwork & Collaboration
Effective communication
Ability to create, read, analyze, and interpret technical diagrams and written procedures
Ability to arrange processes or data in order of patterns specific to policies, processes, or system requirements
Ability to analyze and solve problems, think outside of the box and grasp technical concepts
Ability to combine information or data to find relationships among seemingly unrelated events
Experience in Video Conferencing environments and other infrastructure technologies that match SGWS’s infrastructure landscape
Experience with design, implementation, configuration, tuning and optimization of technologies within SGWS’s landscape
Must possess good problem-solving skills
Understanding of hardware and software dependencies
Coach, mentor and develop others
The ability to translate business requirements to technical requirements
Good verbal/written communication skills
Strong attention to detail
Strong team player who can work across multiple functional areas and disciplines
Capability to understand SGWS’ application portfolio as well as how the different systems contribute to daily business operations
Familiarity with ITIL concepts
Agile Delivery Values
Openness – Team and stakeholders agree to be open about all work and challenges
Commitment – Personally commit to achieving the goals of the team
Respect – Respect your team members to be capable and independent
Courage – You have courage to do the right thing and work on tough problems
Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.
Overview
The Video Conferencing Engineer is responsible for the planning, design, configuration, implementation, testing and transition to steady state support of Video Conferencing solution supported by infrastructure such as; network, telecommunication, server, storage or software across the enterprise. They will partner with peer engineering teams on best practices, process, standards, and configuration management. The Engineer evaluates vendor supplied hardware, components and software packages for fit and performance and makes recommendations to IT management. This individual modifies and/or debugs vendor-supplied utilities and packages. The Engineer maintains technical documentation for Video Conferencing systems and platform (Zoom) and associated technologies that support the implementation. The Engineer diagnoses isolates and debugs hardware and software problems and performs problem resolution. The role is responsible for delivering solutions that are stable, secure, scalable and cost effective, as well providing escalation support to the administrators.
Specialized Skills and Technologies
Proficient in Microsoft Office Suite
Knowledge of other MS Office Suite and software applications
Expert level knowledge of the Zoom platform including cloud service, desktop application, and Zoom Room capabilities
Experience in design and implementation of Video Conferencing solutions services and familiarity with QSC, Sennheiser, and Neat hardware
Experience and working knowledge of Service Now
Technical knowledge and skills as required for Tier 3 support
Demonstrated understanding and awareness of the ITIL
Problem management process and procedures
Capability to understand SGWS application portfolio and how the different systems contribute to daily business operations
Experience with components of IT infrastructure including remote access (VPN), remote support tools, laptops, and wireless device
Primary Responsibilities
Dallas or Miramar only
Participate in on call rotation
Up to 25% Travel
Coaches others
Research, evaluate and recommend Video Conferencing related software and hardware products and services
Perform capacity and resource planning for Video Conferencing systems
Assess risks and perform contingency planning
Provide input to supplier management team to help establish the Video Conferencing related vendor service agreements
Install, configure, and maintain Video Conferencing systems (hardware and software)
Troubleshoot and resolve technical issues (tier two support)
Provide input to supplier management team to help manage Video Conferencing related vendor service level agreements
Stay up-to-date on Video Conferencing platforms and hardware related technologies
Serve as a technical resource for infrastructure initiatives that require Video Conferencing expertise
Preferred Qualifications
4+ years of experience in Infrastructure engineering role as it relates to the hardware and software components that align to technologies supported at Southern Glazers
Provide accurate and timely updates to work tickets, incidents, and outages
ITIL Foundation certified
Minimum Qualifications
Bachelor’s or Technical degree in related field or equivalent experience
4+ years of work experience in an Infrastructure or technical function
Excellent verbal / written communication skills, strong attention to detail
Change Agent with Managerial Courage
Delivers Results
Holistic Thinking
Strategic mindset
Teamwork & Collaboration
Effective communication
Ability to create, read, analyze, and interpret technical diagrams and written procedures
Ability to arrange processes or data in order of patterns specific to policies, processes, or system requirements
Ability to analyze and solve problems, think outside of the box and grasp technical concepts
Ability to combine information or data to find relationships among seemingly unrelated events
Experience in Video Conferencing environments and other infrastructure technologies that match SGWS’s infrastructure landscape
Experience with design, implementation, configuration, tuning and optimization of technologies within SGWS’s landscape
Must possess good problem-solving skills
Understanding of hardware and software dependencies
Coach, mentor and develop others
The ability to translate business requirements to technical requirements
Good verbal/written communication skills
Strong attention to detail
Strong team player who can work across multiple functional areas and disciplines
Capability to understand SGWS’ application portfolio as well as how the different systems contribute to daily business operations
Familiarity with ITIL concepts
Agile Delivery Values
Openness – Team and stakeholders agree to be open about all work and challenges
Commitment – Personally commit to achieving the goals of the team
Respect – Respect your team members to be capable and independent
Courage – You have courage to do the right thing and work on tough problems
Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.