Service Writer

Full Job Description:American Golf Cars in Irving TX is looking for a Service Writer. A Service Writer will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:Work with customers over the phone and in personCreate service appointments and schedulingIdentify and assess customer's needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationCreating customer profiles, sales orders and invoicingNetsuiteWorks side by side with the Service ManagerGo the extra mile to engage customers

Skills:Good Customer service skillsCustomer service experienceStrong phone contact handling skills and active listeningWilling to be a team playerGood AttitudeGreat attention to detailAbility to multi-task, prioritize, and manage time effectivelyGood ListenerWilling to do what it takes to get the job done

Job Type : Full-time

Pay:

$17-$25/hr. based on experience

Benefits:401(k)Dental insuranceHealth insuranceVision insurancePaid time off

Schedule:

Day shift Monday through Friday 7AM to 4PM