Resideo
Marketing Manager | Loyalty, Installer Rewards Program
Resideo, Scottsdale, Arizona, us, 85261
Job Description
Resideo's Marketing Customer Experience department is seeking a dedicated and dynamic Loyalty Manager to lead our Installer Program. This role focuses on developing and maintaining a loyalty program that enhances the engagement and retention of our installer base, driving increased product adoption and customer satisfaction. The ideal candidate will be responsible for designing and implementing loyalty strategies, managing program benefits, and working closely with cross-functional teams to ensure a seamless and rewarding experience for our installers.
JOB DUTIES:Develop and manage the Installer Loyalty Program, including strategy, structure, benefits, and rewards.Collaborate with Sales, Marketing, Product Management, and other departments to align the loyalty program with business objectives and customer needs.Monitor and analyze program performance, making data-driven recommendations for enhancements and adjustments to improve engagement and ROI.Coordinate with internal and external stakeholders to ensure effective communication and promotion of the loyalty program.Manage the budget for the loyalty program, including forecasting, allocation, and reconciliation of funds.Oversee the enrollment process and ongoing support for installers participating in the loyalty program.Stay informed about industry trends and best practices in loyalty programs to continuously innovate and improve the Installer Loyalty Program.TRAVEL:
Up to 15-20% US travel
YOU MUST HAVE:
Bachelor's degree in Marketing, Business Administration, or a related field.5+ years of experience in loyalty program management or related roles.Proficient analytical skills and experience with CRM tools, such as Salesforce.Excellent communication and interpersonal skills with the ability to engage and motivate stakeholders.WE VALUE:
A proven track record of developing and managing successful loyalty programs.Experience in the HVAC, Plumbing, Security, or Electrical industries.Proficient working project management skills and the ability to manage multiple priorities simultaneously.Creative thinking and problem-solving abilities along with a high level of professionalism and work ethic.Proficiency in tools such as Tableau, Salesforce CRM, Jira, and/or Microsoft Suite.WHAT'S IN IT FOR YOU:
The opportunity to make a difference and leave an impact!The opportunity to collaborate within in a large matrix organization!Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
This position is not eligible for US visa sponsorship.
#LI-TD1
#LI-Hybrid
About Us
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Resideo's Marketing Customer Experience department is seeking a dedicated and dynamic Loyalty Manager to lead our Installer Program. This role focuses on developing and maintaining a loyalty program that enhances the engagement and retention of our installer base, driving increased product adoption and customer satisfaction. The ideal candidate will be responsible for designing and implementing loyalty strategies, managing program benefits, and working closely with cross-functional teams to ensure a seamless and rewarding experience for our installers.
JOB DUTIES:Develop and manage the Installer Loyalty Program, including strategy, structure, benefits, and rewards.Collaborate with Sales, Marketing, Product Management, and other departments to align the loyalty program with business objectives and customer needs.Monitor and analyze program performance, making data-driven recommendations for enhancements and adjustments to improve engagement and ROI.Coordinate with internal and external stakeholders to ensure effective communication and promotion of the loyalty program.Manage the budget for the loyalty program, including forecasting, allocation, and reconciliation of funds.Oversee the enrollment process and ongoing support for installers participating in the loyalty program.Stay informed about industry trends and best practices in loyalty programs to continuously innovate and improve the Installer Loyalty Program.TRAVEL:
Up to 15-20% US travel
YOU MUST HAVE:
Bachelor's degree in Marketing, Business Administration, or a related field.5+ years of experience in loyalty program management or related roles.Proficient analytical skills and experience with CRM tools, such as Salesforce.Excellent communication and interpersonal skills with the ability to engage and motivate stakeholders.WE VALUE:
A proven track record of developing and managing successful loyalty programs.Experience in the HVAC, Plumbing, Security, or Electrical industries.Proficient working project management skills and the ability to manage multiple priorities simultaneously.Creative thinking and problem-solving abilities along with a high level of professionalism and work ethic.Proficiency in tools such as Tableau, Salesforce CRM, Jira, and/or Microsoft Suite.WHAT'S IN IT FOR YOU:
The opportunity to make a difference and leave an impact!The opportunity to collaborate within in a large matrix organization!Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
This position is not eligible for US visa sponsorship.
#LI-TD1
#LI-Hybrid
About Us
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.