Patient Service Specialist - Insurance Authorizations_

*This is a Full-Time (80 hours every two weeks) benefited position working varied shifts. Flexible schedule availability is a must.***Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.*Why join Scripps Health?*/AWARD-WINNING WORKPLACE:/* #5 in Fortune Best Workplaces in Health Care 2023* #78 in 2023 PEOPLE Companies that Care* #95 in Fortune 100 Best Companies to Work for 2023* Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024* Nearly a quarter of our employees have been with Scripps Health for over 10 years.Join a winning team at Scripps Corporate Office supporting the Rave/Training department as a Patient Service Specialist. Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. You will experience the pride and support of being a member of an outstanding organization where we share a culture of providing excellent care to our patients and each other.As a Patient Service Specialist, you will be responsible for:* Responsible for interacting with patients and providers to gather information necessary for accurate registration including point of service payment collection and document collection, functions.* Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed.* Effectively manages collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.* Assisting patients with discussing payment arrangement options including financial assistance information, providing price estimates.* May coordinate scheduling, meeting and travel planning needs, department communication as needed.* May assist in gathering necessary reports, statistics, outcomes for the department as needed.* Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify the need to involve leadership in order to resolve concerns.*Required Experience/Specialized Skills:** Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.* Excellent communication and customer service skills.* Strong organizational and analytical skills; innovative with ability to identify and solve problems.* Able to adapt, prioritize and meet deadlines.*Preferred Education/Experience/Specialized Skills/Certification:** 2 years of experience in customer service or healthcare/medical office environment.* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Code.* 3 years knowledge and experience with PPO and HMO.* 2 years of experience in EPIC and working with insurance and authorizations.**Job:** **Business Office***Organization:** **Scripps Health Corp***Title:** *Patient Service Specialist - Insurance Authorizations***Location:** *Central San Diego County-SAN DIEGO-SCRIPPS CORPORATE OFFICES***Requisition ID:** *242003817*