HexaQuEST Global, Inc.
Service Designer
HexaQuEST Global, Inc., New York, New York, us, 10261
Job Description:
Proposing and championing improvements to our UX processes and balancing managerial responsibilities with providing hands-on design support for projects.Presenting ideas to stakeholders and advocating on behalf of the user experience using both quantitative and qualitative methods.Develop research strategies and proposals and execute on time and on budget while conducting research, synthesize findings, and communicate insights to inspire teams, catalyze design, and fuel strategic decisions.Providing visibility into delivery targets, commitments, progress and proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve.Coaching the team to improve collaboration and self-organization, emphasizing continuous learning and growth.
Required Skills:
7+ years or equivalent compelling experiences as a 'problem solver' for enterprise software and demonstrated Systems Thinking abilities to understand how products and applications work together.Extensive knowledge of user experience research tools and techniques (e.g., generative research planning and executing, interviews, usability testing, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.Hand-on and extensive experience with modern design tools - Figma, Lucid etc.Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations.Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work.Adept and empathic human-centered designer, creative thinker and thought leader, who can conceive and articulate service experiences that consider physical and digital interactions - with a portfolio that includes a breadth of workFamiliar with the intricacies in discovering, defining, designing and delivering omni-channel experiences, at scaleAbility to synthesize complex, interdependent, and sometimes competing needsExcellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify design decisions
Preferred Skills:
Ability to manage work in a highly technical, changing environment.Excellent communication, listening, and negotiation skills with clients and senior executives- write, speak and present information effectively, persuasively and confidently in a variety of communication/corporate settings.Experience designing enterprise applications preferable.A11y knowledge/experience.
Proposing and championing improvements to our UX processes and balancing managerial responsibilities with providing hands-on design support for projects.Presenting ideas to stakeholders and advocating on behalf of the user experience using both quantitative and qualitative methods.Develop research strategies and proposals and execute on time and on budget while conducting research, synthesize findings, and communicate insights to inspire teams, catalyze design, and fuel strategic decisions.Providing visibility into delivery targets, commitments, progress and proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve.Coaching the team to improve collaboration and self-organization, emphasizing continuous learning and growth.
Required Skills:
7+ years or equivalent compelling experiences as a 'problem solver' for enterprise software and demonstrated Systems Thinking abilities to understand how products and applications work together.Extensive knowledge of user experience research tools and techniques (e.g., generative research planning and executing, interviews, usability testing, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.Hand-on and extensive experience with modern design tools - Figma, Lucid etc.Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations.Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work.Adept and empathic human-centered designer, creative thinker and thought leader, who can conceive and articulate service experiences that consider physical and digital interactions - with a portfolio that includes a breadth of workFamiliar with the intricacies in discovering, defining, designing and delivering omni-channel experiences, at scaleAbility to synthesize complex, interdependent, and sometimes competing needsExcellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify design decisions
Preferred Skills:
Ability to manage work in a highly technical, changing environment.Excellent communication, listening, and negotiation skills with clients and senior executives- write, speak and present information effectively, persuasively and confidently in a variety of communication/corporate settings.Experience designing enterprise applications preferable.A11y knowledge/experience.