The Ogilvy Group
Senior Community Manager
The Ogilvy Group, New York, New York, us, 10261
About Ogilvy
Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.
About the Role
The Senior Community Manager will develop the community engagement strategy on a robust beauty/personal care account developing strategic approaches for audience growth, crafting custom 1:1 responses, and content for audience engagement while helping us achieve maximum impact of the overarching brand story. Senior Community Strategists have a strong understanding of social platforms and their role in engaging communities on those platforms, taking an active role in all aspects of a social project - identifying engagement opportunities, providing community-based insights, forming the community-first recommendation. Senior Community Strategists advocate for the right set of actions on social platforms to implement a community engagement strategy and help create the necessary consensus within both the internal client team and the client's organization to achieve results.
This is a hybrid role in New York, NY.
What You'll Do
Keep up to date and provide recommendations on cultural events, news stories, social trends that may impact audience interaction with our clients' brands
Support community first tactics including S&D, real-time, influencer coordination, and UGC
Interact with client teams including marketing and operations regularly
Support building the social brief and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments and ability to successfully navigate crisis communication execution as needed
Monitor social media platforms and respond to and escalate audience comments as need (this could include, but is not limited to: Facebook, Instagram, Messenger, TikTok, Twitter and YouTube)
Collaborate with analysts and media planners to report on channel results - specific data.
Translate business objectives into community management objectives, enriched by proprietary benchmarks
Analyze available community insights and define overall community strategy in terms of driving engagement and/or building stronger communities on social
Forges partnerships with platform representatives to learn about latest community-first updates and offerings and present to the larger agency
Prepare/present necessary reporting for client/agency senior stakeholder distribution, based on drivers of performance and the KPI's framework designed in the community strategy
Help develop junior staff, either by managing a direct report or intern, or acting as a mentor
Champions community management across the agency via contributing to new business pitching
What You'll Need
3-5 years experience in social marketing and/or community management, with proven examples of community-based strategies developed within the social media space
Experience with leveraging social publishing tools/platforms (such as Sprinklr, Netbase, etc.) and a confident writing ability
Understands client's business and can connect business challenges and community strategy/tactics
Expert in understanding of building communities on social media and established understanding of the wider digital communications landscape
Passionate about quickly evolving the community management practice with a strong point of view to share with clients and colleagues
Research skills, with the ability to generate data-based community insights to weave into the strategy process
Eye for innovation and next emerging platform or partner to consider as part of developing new communities
Superior communication, organizational and time management skills with a proven ability to independently manage multiple priorities in a fast-paced environment
Client-facing experience with a comfort level for engaging with key senior decision-makers from both the client and agency sides
Applying social/digital media in your own life - please include links to your relevant social media spaces if applicable
Previous experience in social oriented agency preferred
Interest in the beauty/personal care industry and passion for clever copywriting
How We'll Support You
Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We'll empower you with the tools you'll need to succeed. We'll give you the autonomy to seek out new paths and better ways of doing things. We'll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we'll provide opportunities for you to do work of which you'll be proud, with people you'll be proud to call your teammates.
#LI-AO1The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.
We offer a competitive benefits package, click here for more details.Pay Range $60,000—$140,000 USD
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teamswithpurpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.
About the Role
The Senior Community Manager will develop the community engagement strategy on a robust beauty/personal care account developing strategic approaches for audience growth, crafting custom 1:1 responses, and content for audience engagement while helping us achieve maximum impact of the overarching brand story. Senior Community Strategists have a strong understanding of social platforms and their role in engaging communities on those platforms, taking an active role in all aspects of a social project - identifying engagement opportunities, providing community-based insights, forming the community-first recommendation. Senior Community Strategists advocate for the right set of actions on social platforms to implement a community engagement strategy and help create the necessary consensus within both the internal client team and the client's organization to achieve results.
This is a hybrid role in New York, NY.
What You'll Do
Keep up to date and provide recommendations on cultural events, news stories, social trends that may impact audience interaction with our clients' brands
Support community first tactics including S&D, real-time, influencer coordination, and UGC
Interact with client teams including marketing and operations regularly
Support building the social brief and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments and ability to successfully navigate crisis communication execution as needed
Monitor social media platforms and respond to and escalate audience comments as need (this could include, but is not limited to: Facebook, Instagram, Messenger, TikTok, Twitter and YouTube)
Collaborate with analysts and media planners to report on channel results - specific data.
Translate business objectives into community management objectives, enriched by proprietary benchmarks
Analyze available community insights and define overall community strategy in terms of driving engagement and/or building stronger communities on social
Forges partnerships with platform representatives to learn about latest community-first updates and offerings and present to the larger agency
Prepare/present necessary reporting for client/agency senior stakeholder distribution, based on drivers of performance and the KPI's framework designed in the community strategy
Help develop junior staff, either by managing a direct report or intern, or acting as a mentor
Champions community management across the agency via contributing to new business pitching
What You'll Need
3-5 years experience in social marketing and/or community management, with proven examples of community-based strategies developed within the social media space
Experience with leveraging social publishing tools/platforms (such as Sprinklr, Netbase, etc.) and a confident writing ability
Understands client's business and can connect business challenges and community strategy/tactics
Expert in understanding of building communities on social media and established understanding of the wider digital communications landscape
Passionate about quickly evolving the community management practice with a strong point of view to share with clients and colleagues
Research skills, with the ability to generate data-based community insights to weave into the strategy process
Eye for innovation and next emerging platform or partner to consider as part of developing new communities
Superior communication, organizational and time management skills with a proven ability to independently manage multiple priorities in a fast-paced environment
Client-facing experience with a comfort level for engaging with key senior decision-makers from both the client and agency sides
Applying social/digital media in your own life - please include links to your relevant social media spaces if applicable
Previous experience in social oriented agency preferred
Interest in the beauty/personal care industry and passion for clever copywriting
How We'll Support You
Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We'll empower you with the tools you'll need to succeed. We'll give you the autonomy to seek out new paths and better ways of doing things. We'll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we'll provide opportunities for you to do work of which you'll be proud, with people you'll be proud to call your teammates.
#LI-AO1The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.
We offer a competitive benefits package, click here for more details.Pay Range $60,000—$140,000 USD
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teamswithpurpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.