The Fairmont Hotel
Overnight Royal Service Agent / PBX Communications
The Fairmont Hotel, Austin, Texas, us, 78716
Company Description"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description
Overnight Royal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates at Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:Assist with all external and internal calls either by assisting the caller personally or redirecting calls as neededAssist and distribute all SMS messages, emails, and voice messages for internal and external guestsTake ownership of guests' requests/concerns and ensurefollow up according to the hotel's standardsTake initiative to add personalized experiences to our guests' stayProudly promote the hotel facilities, promotions, and special eventsMaintain and monitor the "Royal Service" communication tooland other software systemsBe a central line of communication for all of the hotel's emergency procedures
Qualifications
Your experience and skills include:Service focused personality is essential; experience is an assetPrior experience working with Opera or a related systemFluency in English; additional languages are a plus
Additional Information
Austin's hottest luxury property, Fairmont Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.Fairmont Austin is proud to be an Equal Opportunity Employer.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description
Overnight Royal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates at Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:Assist with all external and internal calls either by assisting the caller personally or redirecting calls as neededAssist and distribute all SMS messages, emails, and voice messages for internal and external guestsTake ownership of guests' requests/concerns and ensurefollow up according to the hotel's standardsTake initiative to add personalized experiences to our guests' stayProudly promote the hotel facilities, promotions, and special eventsMaintain and monitor the "Royal Service" communication tooland other software systemsBe a central line of communication for all of the hotel's emergency procedures
Qualifications
Your experience and skills include:Service focused personality is essential; experience is an assetPrior experience working with Opera or a related systemFluency in English; additional languages are a plus
Additional Information
Austin's hottest luxury property, Fairmont Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.Fairmont Austin is proud to be an Equal Opportunity Employer.