Telecommunications Customer Service Representative

New Palm Innovations is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Telecommunications Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we need a self-motivated Telecommunications Customer Service Representative that will provide relevant telecommunications product and service information available to customers in the area, resolve complaints and questions, and assist in the order and sign-up process. With superior communication skills, ingenuity, and a solution-oriented mindset, we dominate the market and execute one-of-a-kind campaigns that result in complete customer satisfaction and leave our clients wanting more.To achieve this level of high performance, we know it all starts from the top-down. This is why we have open-door policies in place, conduct daily training sessions, and provide you with a reliable mentor to assist in ongoing leadership development and advancement opportunities. As a result, every day holds the opportunity to become 1% better.Telecommunications Customer Service Representative Responsibilities:Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requestsQuickly qualify and build rapport with potential new customers to establish open lines of communication and trustMaintain a positive and empathetic demeanor towards customers at all timesRespond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levelsBecome an expert in our product and service knowledge and stay up-to-date with the latest industry trendsKeep an accurate record of orders, escalation requests, comments, and complaints and file accordinglyDemonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team membersTelecommunications Customer Service Representative Requirements:At least 1-2 years of experience in a customer service, sales, or client-facing positionNatural communicator with the ability to build rapport and establish trust in a fast-paced settingAbility to stay calm and maintain a solution-oriented mindset when working through challenging situationsPositive attitude with a confident demeanorSuperior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requestsDriven by performance and always looking to improve continuously

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