SpeedPro
CUSTOMER SERVICE REPRESENTATIVE / MARKETING / ADMIN
SpeedPro, Dallas, Texas, United States, 75215
Benefits:401(k)401(k) matchingCompetitive salaryPaid time offTraining & developmentAt SpeedPro Imaging, we create visual experiences that change the world. How? We help businesses bring ideas to life by creating content that makes life more fun and marketing more impactful. We give our clients the power to truly engage their customers. We're the ones behind that fleet of trucks you see everywhere, and we're also the ones that design, produce and install the wall and floor murals you see at businesses, universities and sports arenas across the U.S. We specialize in large-format graphics that give our customers the wow-factor their business needed.
At SpeedPro Imaging, we act with energy, passion, and professionalism. We're backed by a culture of innovations and entrepreneurship, and we're looking for exceptional talent to join us.
The Customer Service Representative reports directly to the SpeedPro Imaging studio owner and is primarily responsible for interacting with clients to provide and process information in response to inquiries, requests, concerns and requests about products and services.
Primary Roles and Responsibilities:
40 %
Handling customer inquiries, providing quotes, enter and track orders.
20%
Project management of installations and coordination with installers across the US
20%
Manage the studio's social media accounts.
20%
Miscellaneous Administrative (general help in studio; manage customer orders for shipping, courier/delivery, or pick-up; administrative/ light bookkeeping for president)
Core Functions:
Deal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requestsHelp organize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal teamsFollow up on customer interactionsProvide feedback on the efficiency of the customer service processTrack marketing and social media campaignsHandle updates for portfolio of work to social media, blogs, marketing for campaigns with developed contentHelp maintain and update studio website as neededCustomer satisfaction calls and help seek opportunities to drive further business opportunitiesOther Required Skills:
Highly motivated with a great attitude, and a desire to help others via an engaging personality and upbeat telephone personalityAbility to maintain high level of engagement with customer baseExceptional time management and organizational skillsProactive and self-motivated to work independently and in a team environmentProblem analysis and problem-solvingAttention to detail and accuracyData collection and orderingCustomer service orientationAdaptabilityInitiativeStress toleranceIdeal Candidates Will Also Possess:
3+ years of prior customer service experienceMarketing experience a plusPrint industry experience a plusCompensation and Benefits:
$35-50k annual salary (based on experience)Annual bonus potential401KPaid time off (PTO)Additional training/development opportunitiesHealthcare benefits coming soon
SpeedPro Imaging is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Compensation: $35,000.00 - $50,000.00 per year
Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client's marketing team, and we collaborate with partners to determine the right solution for you and your business's end customer.
At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.
Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.
At SpeedPro Imaging, we act with energy, passion, and professionalism. We're backed by a culture of innovations and entrepreneurship, and we're looking for exceptional talent to join us.
The Customer Service Representative reports directly to the SpeedPro Imaging studio owner and is primarily responsible for interacting with clients to provide and process information in response to inquiries, requests, concerns and requests about products and services.
Primary Roles and Responsibilities:
40 %
Handling customer inquiries, providing quotes, enter and track orders.
20%
Project management of installations and coordination with installers across the US
20%
Manage the studio's social media accounts.
20%
Miscellaneous Administrative (general help in studio; manage customer orders for shipping, courier/delivery, or pick-up; administrative/ light bookkeeping for president)
Core Functions:
Deal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requestsHelp organize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal teamsFollow up on customer interactionsProvide feedback on the efficiency of the customer service processTrack marketing and social media campaignsHandle updates for portfolio of work to social media, blogs, marketing for campaigns with developed contentHelp maintain and update studio website as neededCustomer satisfaction calls and help seek opportunities to drive further business opportunitiesOther Required Skills:
Highly motivated with a great attitude, and a desire to help others via an engaging personality and upbeat telephone personalityAbility to maintain high level of engagement with customer baseExceptional time management and organizational skillsProactive and self-motivated to work independently and in a team environmentProblem analysis and problem-solvingAttention to detail and accuracyData collection and orderingCustomer service orientationAdaptabilityInitiativeStress toleranceIdeal Candidates Will Also Possess:
3+ years of prior customer service experienceMarketing experience a plusPrint industry experience a plusCompensation and Benefits:
$35-50k annual salary (based on experience)Annual bonus potential401KPaid time off (PTO)Additional training/development opportunitiesHealthcare benefits coming soon
SpeedPro Imaging is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Compensation: $35,000.00 - $50,000.00 per year
Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client's marketing team, and we collaborate with partners to determine the right solution for you and your business's end customer.
At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.
Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.