FASHIONPHILE
Studio Manager
FASHIONPHILE, Newport Beach, California, us, 92659
FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
We are looking for a Studio Manager to join our Studio team, onsite at our Newport Beach, CA location. The primary responsibility of the Studio Manager encompasses all business tasks to run and operate the showroom, including administrative tasks, client service, hiring, managing expectations and goals, motivating staff and overseeing logistics (i.e.: shipping and receiving). Develop team members and directly impact company growth.
Responsibilities include:
Maintain an efficient and highly functional studio, ensuring that the team is meeting a high standard of client serviceConsistently seek ways to improve the client experience by designing and implementing efficiency improvement initiativesRecruit, hire and retain Client Service Specialist and Procurement Specialist. Provide sufficient staffing for Studio needs at all timesPartner with Neiman's teams to create a working relationship. Attend Store or Leadership meetings as a representative of FashionphileWork with Neiman's to generate business for both companies, this includes educating Neiman's associates about Fashionphile. Participate in new hire orientationDeliver consistent feedback of performance and conduct quarterly, mid-year and annual employee reviews, as well in-the-moment coaching and one-on-onesLearn the overall roles and functions of all departments including Procurement, Client Experience, Receiving and ShippingUtilize ADMIN Calendar to schedule appointments to maximize Studio productivity and flowStay up to date on Fashionphile services, policies and procedures and communicate any updates to the Studio teamImmediate and open communication to resolve all client concerns, complaints and inquiries within a timely mannerCreate quotes for Studio clients using employee's experience, training manuals and provided guides to identify the brand, style, and store price and create appropriate consignment and/or buyout offers that adhere to current buying strategiesCommunicate effectively any announcements, updates, guidance to Studio team as relayed by management and HQCreate a positive environment of accountability at every level, setting the pace by showing strong follow-through and constant coaching of all Showroom personnelParticipate in cross-training and be flexible to perform varying roles whenever necessaryMeets studio daily, weekly and monthly goalsWhat we are Looking For:
Must have 3 years of experience in retail sales with a minimum of 1 year experience managing people in a retail and service or equivalent environmentMust demonstrate a proven track record of recruiting high-performing and accountable teamsA true passion for helping people and creating a positive client experienceKnowledge of high-end luxury products and accessoriesHighly organized with focus on execution, problem solving and improving processesConfident and professional verbal and written communication in a challenging, fast-paced environmentExhibits strong organizational skills with extreme attention to detailAbility to think critically and adapt quickly in a flexible environmentExceptional time management skills and accountabilityTeam player with an ability to work collaborativelyWhat We Offer
Medical, Dental and Vision CoverageFSA options for Medical, Dependent Care & Commuter BenefitsPaid Time off, Paid Sick Time, and Paid Holidays401(k) with generous match programFree Life Insurance and AD&DLong Term Disability InsuranceEmployee Discount
Compensation: Our Target Hiring Range for this position is $75,000-$80,000. Please note that this range is based on work location, experience and alignment to requirements of the role.
FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].
About the Opportunity
We are looking for a Studio Manager to join our Studio team, onsite at our Newport Beach, CA location. The primary responsibility of the Studio Manager encompasses all business tasks to run and operate the showroom, including administrative tasks, client service, hiring, managing expectations and goals, motivating staff and overseeing logistics (i.e.: shipping and receiving). Develop team members and directly impact company growth.
Responsibilities include:
Maintain an efficient and highly functional studio, ensuring that the team is meeting a high standard of client serviceConsistently seek ways to improve the client experience by designing and implementing efficiency improvement initiativesRecruit, hire and retain Client Service Specialist and Procurement Specialist. Provide sufficient staffing for Studio needs at all timesPartner with Neiman's teams to create a working relationship. Attend Store or Leadership meetings as a representative of FashionphileWork with Neiman's to generate business for both companies, this includes educating Neiman's associates about Fashionphile. Participate in new hire orientationDeliver consistent feedback of performance and conduct quarterly, mid-year and annual employee reviews, as well in-the-moment coaching and one-on-onesLearn the overall roles and functions of all departments including Procurement, Client Experience, Receiving and ShippingUtilize ADMIN Calendar to schedule appointments to maximize Studio productivity and flowStay up to date on Fashionphile services, policies and procedures and communicate any updates to the Studio teamImmediate and open communication to resolve all client concerns, complaints and inquiries within a timely mannerCreate quotes for Studio clients using employee's experience, training manuals and provided guides to identify the brand, style, and store price and create appropriate consignment and/or buyout offers that adhere to current buying strategiesCommunicate effectively any announcements, updates, guidance to Studio team as relayed by management and HQCreate a positive environment of accountability at every level, setting the pace by showing strong follow-through and constant coaching of all Showroom personnelParticipate in cross-training and be flexible to perform varying roles whenever necessaryMeets studio daily, weekly and monthly goalsWhat we are Looking For:
Must have 3 years of experience in retail sales with a minimum of 1 year experience managing people in a retail and service or equivalent environmentMust demonstrate a proven track record of recruiting high-performing and accountable teamsA true passion for helping people and creating a positive client experienceKnowledge of high-end luxury products and accessoriesHighly organized with focus on execution, problem solving and improving processesConfident and professional verbal and written communication in a challenging, fast-paced environmentExhibits strong organizational skills with extreme attention to detailAbility to think critically and adapt quickly in a flexible environmentExceptional time management skills and accountabilityTeam player with an ability to work collaborativelyWhat We Offer
Medical, Dental and Vision CoverageFSA options for Medical, Dependent Care & Commuter BenefitsPaid Time off, Paid Sick Time, and Paid Holidays401(k) with generous match programFree Life Insurance and AD&DLong Term Disability InsuranceEmployee Discount
Compensation: Our Target Hiring Range for this position is $75,000-$80,000. Please note that this range is based on work location, experience and alignment to requirements of the role.
FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].