IMPEL
Ad Tech Operations Specialist
IMPEL, Syracuse, New York, us, 13235
Ad Tech Operations Specialist
This position can sit in our Syracuse, NY office or remote.
Reports to
Revenue Operations Manager
Key Partnerships
Finance/Accounting/Implementation/Product/Customer Success/Sales
Mission & Vision
Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The company's end-to-end omnichannel solution leverages proprietary shopper behavioral data and generative conversational AI technology to deliver hyper-personalized experiences at every touchpoint. Impel's fully integrated platform works seamlessly with all major website, CRM, and DMS platforms. To date, the company has delivered 19 billion shopper interactions, influencing more than $5 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai .
Job Summary
As an Ad Tech Operations Specialist you will be responsible for supporting all functions related to Ad Tech at Impel which includes client onboarding, ramp-up, troubleshooting, business reviews & performance analysis. Must be detail-oriented, able to multitask and work independently in a fast-paced environment. You will also be working cross-functionally across multiple teams to play an instrumental role in all Ad Tech related tasks. You will collaborate effectively with vendors to ensure an efficient flow of communication. You will actively participate in efforts to streamline processes & improve products whenever possible.
Our Values
Relationships
- We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.
Grit
- We approach every activity and opportunity with tenacity and tireless execution.
Results
- We achieve success for our partners and take personal accountability for everything we do.
Energy
- We never settle, we constantly seek out new ideas with ambition and enthusiasm.
Inventiveness
- We lead with curiosity, which drives us towards continuous learning and innovation.
Passion
- We share an entrepreneurial spirit that inspires us to go above and beyond everything we do.
Essential Functions of the JobSupport cross-functional teams with resources related to client ad campaign setup/supportEnsure all operations are carried out in a cost-effective way (in conjunction with Revenue Operations)Improve operational management processes and best practices by identifying potential problems and working to find solutions in order to increase efficiency and revenueSupport relationships with third-party vendors and contractorsMaintain accurate and organized documentation of Ad Tech processes & best practicesMaintain constant communication with management & vendorsQA digital advertising campaignsSupport technical implementation of campaigns & update documentation to reflect any changes in the implementation processMonitor campaign performance on a daily, weekly & monthly basisAudit campaigns on a regular basis to ensure proactive troubleshooting of campaign issuesOther
Maintains confidentiality of work-related issues, records, and company information.Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.Requirements
Qualifications:
Bachelor's degree in accounting, finance, or closely related field preferred2+ years professional experience in Digital Advertising OperationsHighly proficient with MS Excel or Google Sheets, Salesforce Sales CloudStrong attention to detail and adherence to process
Salary Description
Competitive in geographical markets, globally.
This position can sit in our Syracuse, NY office or remote.
Reports to
Revenue Operations Manager
Key Partnerships
Finance/Accounting/Implementation/Product/Customer Success/Sales
Mission & Vision
Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The company's end-to-end omnichannel solution leverages proprietary shopper behavioral data and generative conversational AI technology to deliver hyper-personalized experiences at every touchpoint. Impel's fully integrated platform works seamlessly with all major website, CRM, and DMS platforms. To date, the company has delivered 19 billion shopper interactions, influencing more than $5 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai .
Job Summary
As an Ad Tech Operations Specialist you will be responsible for supporting all functions related to Ad Tech at Impel which includes client onboarding, ramp-up, troubleshooting, business reviews & performance analysis. Must be detail-oriented, able to multitask and work independently in a fast-paced environment. You will also be working cross-functionally across multiple teams to play an instrumental role in all Ad Tech related tasks. You will collaborate effectively with vendors to ensure an efficient flow of communication. You will actively participate in efforts to streamline processes & improve products whenever possible.
Our Values
Relationships
- We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.
Grit
- We approach every activity and opportunity with tenacity and tireless execution.
Results
- We achieve success for our partners and take personal accountability for everything we do.
Energy
- We never settle, we constantly seek out new ideas with ambition and enthusiasm.
Inventiveness
- We lead with curiosity, which drives us towards continuous learning and innovation.
Passion
- We share an entrepreneurial spirit that inspires us to go above and beyond everything we do.
Essential Functions of the JobSupport cross-functional teams with resources related to client ad campaign setup/supportEnsure all operations are carried out in a cost-effective way (in conjunction with Revenue Operations)Improve operational management processes and best practices by identifying potential problems and working to find solutions in order to increase efficiency and revenueSupport relationships with third-party vendors and contractorsMaintain accurate and organized documentation of Ad Tech processes & best practicesMaintain constant communication with management & vendorsQA digital advertising campaignsSupport technical implementation of campaigns & update documentation to reflect any changes in the implementation processMonitor campaign performance on a daily, weekly & monthly basisAudit campaigns on a regular basis to ensure proactive troubleshooting of campaign issuesOther
Maintains confidentiality of work-related issues, records, and company information.Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.Requirements
Qualifications:
Bachelor's degree in accounting, finance, or closely related field preferred2+ years professional experience in Digital Advertising OperationsHighly proficient with MS Excel or Google Sheets, Salesforce Sales CloudStrong attention to detail and adherence to process
Salary Description
Competitive in geographical markets, globally.