Sonsray Fleet Services - Stockton
Service Writer / Service Advisor
Sonsray Fleet Services - Stockton, Stockton, California, United States, 95202
What do we do?At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. We provide comprehensive sales, as well as parts and service support, including rental and leasing programs for our Thermo King customers.
Why work here?At Sonsray, we value all employees, their contributions, and most importantly, their ideas!We know that the key to moving mountains is teamwork.Medical (HSA and PPO options)Dental, Vision, and Life insurance - Free401K with competitive contributions made by Sonsray80hrs of annual vacation which increases with years of serviceUniforms Provided AnnuallyBoot Voucher Annually - $125.00One full day off and paid for Community Volunteer work, annuallyBirthday Dinner on SonsrayPrivately owned and operated. All decisions come from the heart, not a boardroomAnnual Holiday Party - we cover airfare and hotel for you and your +1We’re growing! We encourage you to alsoOpen door policy - enjoy working with an active owner and management teamA Day in the Life of a Service Writer:Compensation: $22.00 - $27.00 per hour DOEVerifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductiblesPrepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-EmphasysMaintains a job board and helps in the delegation of work to techniciansMaintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concernsMaintains unit records by recording problems and corrective actions plannedUpdates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory coursesEnhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsPerforms other functions or duties as directed by management in line with the objectives of the dealershipMinimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solvingRefrigerated Transportation or Heavy Diesel dealership experience is highly desiredBasic mechanical knowledge is a plusBilingual in Spanish is a plusAble to accomplish monthly service goals and deadlinesExcellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace.Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830https://sonsray.com/about/sonsray-video-gallery/https://sonsray.com/job-application-privacy-policy/
Why work here?At Sonsray, we value all employees, their contributions, and most importantly, their ideas!We know that the key to moving mountains is teamwork.Medical (HSA and PPO options)Dental, Vision, and Life insurance - Free401K with competitive contributions made by Sonsray80hrs of annual vacation which increases with years of serviceUniforms Provided AnnuallyBoot Voucher Annually - $125.00One full day off and paid for Community Volunteer work, annuallyBirthday Dinner on SonsrayPrivately owned and operated. All decisions come from the heart, not a boardroomAnnual Holiday Party - we cover airfare and hotel for you and your +1We’re growing! We encourage you to alsoOpen door policy - enjoy working with an active owner and management teamA Day in the Life of a Service Writer:Compensation: $22.00 - $27.00 per hour DOEVerifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductiblesPrepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-EmphasysMaintains a job board and helps in the delegation of work to techniciansMaintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concernsMaintains unit records by recording problems and corrective actions plannedUpdates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory coursesEnhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsPerforms other functions or duties as directed by management in line with the objectives of the dealershipMinimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solvingRefrigerated Transportation or Heavy Diesel dealership experience is highly desiredBasic mechanical knowledge is a plusBilingual in Spanish is a plusAble to accomplish monthly service goals and deadlinesExcellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace.Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830https://sonsray.com/about/sonsray-video-gallery/https://sonsray.com/job-application-privacy-policy/