Quala
Service Writer
Quala, La Porte, Texas, us, 77572
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.
ESSENTIAL JOB FUNCTIONS:
Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.Creation of repair orders to include customer concerns, contact info, unit info, etc.Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.Maintain job files with all pertinent correspondence to each job.Daily yard checks and logs and update the customer accordinglyUpdate daily key performance indicators (electronic and printed) to be posted in the shop.Interact with service management team, and technicians.Ensure fabrication materials are readily available in stockAllocate and pull parts for repairs ordersResearch and order parts to job specPickup parts as neededQUALIFICATIONS:
High School Diploma required; Associates or Bachelor's degree a plusPrefer at least 5+ years' experience in a similar roleSelf-starter with excellent customer service skillsStrong organizational and time management skillsDetail orientedStrong written and verbal communication skillsPSC Benefits:
401(k) with matchMedical, Dental and Vision InsurancePaid Time OffPaid HolidaysTuition ReimbursementParental Leave
ESSENTIAL JOB FUNCTIONS:
Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.Creation of repair orders to include customer concerns, contact info, unit info, etc.Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.Maintain job files with all pertinent correspondence to each job.Daily yard checks and logs and update the customer accordinglyUpdate daily key performance indicators (electronic and printed) to be posted in the shop.Interact with service management team, and technicians.Ensure fabrication materials are readily available in stockAllocate and pull parts for repairs ordersResearch and order parts to job specPickup parts as neededQUALIFICATIONS:
High School Diploma required; Associates or Bachelor's degree a plusPrefer at least 5+ years' experience in a similar roleSelf-starter with excellent customer service skillsStrong organizational and time management skillsDetail orientedStrong written and verbal communication skillsPSC Benefits:
401(k) with matchMedical, Dental and Vision InsurancePaid Time OffPaid HolidaysTuition ReimbursementParental Leave