ML Property Group
Senior Community Manager: Hillcrest at Brookhaven/Magnolia Gardens
ML Property Group, Atlanta, Georgia, United States, 30383
Position:
Senior Community ManagerDepartment:
ManagementJob Status:
Full TimeReports To:
Director of OperationsAmount of Travel Required:
10-15%Positions Supervised:
Assistant Community Manager, Leasing Consultant, Maintenance teamPOSITION SUMMARYThe Senior Community Manager oversees leasing, marketing, customer service, and daily operations of the property. This role includes managing client relationships, supervising staff, meeting financial targets, and ensuring compliance with company policies and standards. The position demands strong leadership, organizational, and communication skills, as well as a proactive and professional attitude.KEY RESPONSIBILITIESLeasing and MarketingRent apartment homes by generating traffic, responding to inquiries, touring prospects, qualifying leads, and closing sales.Inspect property daily for cleanliness, including office, models, compactor, vacants, and amenity areas.Supervise leasing staff, establish goals, reward performance, and serve as a role model.Oversee lease enforcement, conduct inspections, follow notice requirements, evict residents, and collect fees.Analyze market trends, implement marketing and leasing strategies to achieve occupancy and revenue goals.Customer ServiceCommunicate clearly with residents, both verbally and in writing.Promote resident satisfaction by promptly responding to complaints, questions, and requests.Maintain a calm demeanor when receiving resident complaints.Solve problems using common sense, aiming for resolution within 24 hours.Direct daily property activities to maintain resident respect and goodwill.Coordinate, attend, and clean up after resident functions.LeadershipManage client/owner relationships, conduct property tours, provide updates, and respond to owner requests.Supervise property staff: interview, hire, orient, and train employees.Provide consistent feedback and schedule work for the onsite team.Administer disciplinary actions as needed.General AdministrationReview procedures manuals for answers to questions.Operate office alarm system, manage office opening and closing.Deliver move-in presentations to new residents.Approve and submit invoices, ensure proper documentation, and manage communication with vendors and contractors.Financial ManagementContribute to budget development by analyzing financial statements and marketing data.Ensure timely collection and posting of rent and fees, make bank deposits, and prepare financial reports.Calculate daily rent, prorated charges, and fees accurately.Company PoliciesComply with company policies.Embrace and execute the companys vision, mission, and values.Support the safety program.Maintain punctuality and a flexible schedule, including availability for weekends, evenings, and holidays.QUALIFICATIONSEducationPrefer a four-year degree, ideally in business, hospitality, or property management.ExperiencePrefer background in property management, sales, marketing, and customer service.Prefer management/supervisory experience sufficient to hire, lead, and manage a team.Skills and AbilitiesExceptional organizational, communication, and sales skills.Strong customer service orientation.Professional demeanor.Proficiency in MS Word, MS Excel, and OneSite preferred.KnowledgeFederal, State, and Local Fair Housing laws.Basic understanding of Landlord/Tenant laws, GAA Lease and Addendums, Fair Housing/ADA regulations, OSHA & EPA requirements.Licenses/CertificationsValid drivers license and current automobile insurance.Certified Apartment Manager (CAM) or ARM (Irem) certification preferred.UNDERSTANDING OF JOB ESSENTIALSML Property Group is a drug-free, harassment-free workplace. All candidates must pass a drug screen and an extensive background check. MLPG is an equal opportunity employer and does not tolerate harassment, discrimination, or retaliation.
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Senior Community ManagerDepartment:
ManagementJob Status:
Full TimeReports To:
Director of OperationsAmount of Travel Required:
10-15%Positions Supervised:
Assistant Community Manager, Leasing Consultant, Maintenance teamPOSITION SUMMARYThe Senior Community Manager oversees leasing, marketing, customer service, and daily operations of the property. This role includes managing client relationships, supervising staff, meeting financial targets, and ensuring compliance with company policies and standards. The position demands strong leadership, organizational, and communication skills, as well as a proactive and professional attitude.KEY RESPONSIBILITIESLeasing and MarketingRent apartment homes by generating traffic, responding to inquiries, touring prospects, qualifying leads, and closing sales.Inspect property daily for cleanliness, including office, models, compactor, vacants, and amenity areas.Supervise leasing staff, establish goals, reward performance, and serve as a role model.Oversee lease enforcement, conduct inspections, follow notice requirements, evict residents, and collect fees.Analyze market trends, implement marketing and leasing strategies to achieve occupancy and revenue goals.Customer ServiceCommunicate clearly with residents, both verbally and in writing.Promote resident satisfaction by promptly responding to complaints, questions, and requests.Maintain a calm demeanor when receiving resident complaints.Solve problems using common sense, aiming for resolution within 24 hours.Direct daily property activities to maintain resident respect and goodwill.Coordinate, attend, and clean up after resident functions.LeadershipManage client/owner relationships, conduct property tours, provide updates, and respond to owner requests.Supervise property staff: interview, hire, orient, and train employees.Provide consistent feedback and schedule work for the onsite team.Administer disciplinary actions as needed.General AdministrationReview procedures manuals for answers to questions.Operate office alarm system, manage office opening and closing.Deliver move-in presentations to new residents.Approve and submit invoices, ensure proper documentation, and manage communication with vendors and contractors.Financial ManagementContribute to budget development by analyzing financial statements and marketing data.Ensure timely collection and posting of rent and fees, make bank deposits, and prepare financial reports.Calculate daily rent, prorated charges, and fees accurately.Company PoliciesComply with company policies.Embrace and execute the companys vision, mission, and values.Support the safety program.Maintain punctuality and a flexible schedule, including availability for weekends, evenings, and holidays.QUALIFICATIONSEducationPrefer a four-year degree, ideally in business, hospitality, or property management.ExperiencePrefer background in property management, sales, marketing, and customer service.Prefer management/supervisory experience sufficient to hire, lead, and manage a team.Skills and AbilitiesExceptional organizational, communication, and sales skills.Strong customer service orientation.Professional demeanor.Proficiency in MS Word, MS Excel, and OneSite preferred.KnowledgeFederal, State, and Local Fair Housing laws.Basic understanding of Landlord/Tenant laws, GAA Lease and Addendums, Fair Housing/ADA regulations, OSHA & EPA requirements.Licenses/CertificationsValid drivers license and current automobile insurance.Certified Apartment Manager (CAM) or ARM (Irem) certification preferred.UNDERSTANDING OF JOB ESSENTIALSML Property Group is a drug-free, harassment-free workplace. All candidates must pass a drug screen and an extensive background check. MLPG is an equal opportunity employer and does not tolerate harassment, discrimination, or retaliation.
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