Groundfloor
Community Manager - San Francisco
Groundfloor, San Francisco, California, United States, 94199
You’re in charge of delivering an exceptional work, lounge and event experience for every member of Groundfloor San Francisco. You’ll be the face of our company and the person who our members associate most with their membership. You’ll help people with problems, get to know them, engage with them, host them and make them feel welcome. You’ll also be in charge of all the practical things that come up day-to-day from coordinating external contractors (i.e. housekeeping and maintenance) to hosting events and talks.
Hours
We are hiring for both full time and part time Community ManagersThis role is shift-based - 8:00am-4:00pm and 4:00pm-11:00pm daily, 7 days a weekYou will work as one of a small team rotating through these shifts. Occasionally hours may vary depending on what’s happening in the space - flexibility is key :)
Location
On-site at our San Francisco location: 455 Valencia
What you’ll do
Manage day-to-day activity in our San Francisco locationHost our members, help check them in, troubleshoot their needs, answer their questionsBe a friendly face who knows everyone’s names, proactively getting to know peopleFacilitate events, tours and talks in the spaceCoordinate with maintenance and cleaning services and other external contractorsHandle issues as they arise, technical or otherwise (eg wifi, broken doors etc)Actively engage with each and every person in the space to make them feel welcomeEncourage guests or ‘day passes’ to apply for full membershipManage opening and /or closing of the space, depending on the shiftCoordinate with 3rd parties such as fitness instructors and food vendorsBe the point of contact for all San Francisco members, communicating with them through Slack, email, the Groundfloor app or in personCapture great content from the space for our social mediaHandle scheduling in the space generally, make sure that things are happening when they’re meant to from fitness classes to mealtimes to eventsHelp reset the space for certain events as needed, whether rearranging furniture and adjusting light and sound depending on what’s going on
You’re a great fit if you have
1-3 years of customer-facing experience in a fast paced environmentA genuine love for people and thrive on making new relationshipsExperience with events and production, in the know of San Francisco’s varied events sceneA positive and outwardly sunny manner, whatever is going onYou’re tech-savvy, comfortable and eager to learn new systemsFantastic interpersonal skills, be the kind of person that others gravitate toAn ability to solve problems, with creativity and speedAn interest in what we’re building and a love for bringing people together
Why this is a great opportunity
You get to work with one of the most exciting, diverse new communities in San FranciscoYou get to be the face of a beautiful, brand new spaceYou get to foster real connections with real people (not just nameless users!)You are joining us at the very start of our journey, giving you a real opportunity to provide meaningful impact on our long term trajectoryMeet incredible people and be seen as a leader by everyone you interact withYou get free Groundfloor membership to use any time, worth $200 per month, which you can also use in our future locations
What is Groundfloor
We’re a community-focused gathering space. A cross between a workspace, a gym and a social lounge; and above all else - a space to make friends.
Covid-19 has created a world of isolation, loneliness and boredom. People are desperate for human connection and Groundfloor provides the space for them to get that. We’re a private membership community, centered around work, connection and wellness. Members can use the space for whatever they want: work, to meet friends or to just relax outside the home.
Our membership community comes from all walks of life, including technology, art, literature and business. We’re not a tech-only space, and are actively building a founding community that is diverse, inviting and friendly. Our vision is to have a Groundfloor club in every neighborhood in the world. We’re venture backed by some incredible investors, and have a founding team from the worlds of hospitality, design and product.
If you’re excited by what we’re building, let’s chat :)#J-18808-Ljbffr
Hours
We are hiring for both full time and part time Community ManagersThis role is shift-based - 8:00am-4:00pm and 4:00pm-11:00pm daily, 7 days a weekYou will work as one of a small team rotating through these shifts. Occasionally hours may vary depending on what’s happening in the space - flexibility is key :)
Location
On-site at our San Francisco location: 455 Valencia
What you’ll do
Manage day-to-day activity in our San Francisco locationHost our members, help check them in, troubleshoot their needs, answer their questionsBe a friendly face who knows everyone’s names, proactively getting to know peopleFacilitate events, tours and talks in the spaceCoordinate with maintenance and cleaning services and other external contractorsHandle issues as they arise, technical or otherwise (eg wifi, broken doors etc)Actively engage with each and every person in the space to make them feel welcomeEncourage guests or ‘day passes’ to apply for full membershipManage opening and /or closing of the space, depending on the shiftCoordinate with 3rd parties such as fitness instructors and food vendorsBe the point of contact for all San Francisco members, communicating with them through Slack, email, the Groundfloor app or in personCapture great content from the space for our social mediaHandle scheduling in the space generally, make sure that things are happening when they’re meant to from fitness classes to mealtimes to eventsHelp reset the space for certain events as needed, whether rearranging furniture and adjusting light and sound depending on what’s going on
You’re a great fit if you have
1-3 years of customer-facing experience in a fast paced environmentA genuine love for people and thrive on making new relationshipsExperience with events and production, in the know of San Francisco’s varied events sceneA positive and outwardly sunny manner, whatever is going onYou’re tech-savvy, comfortable and eager to learn new systemsFantastic interpersonal skills, be the kind of person that others gravitate toAn ability to solve problems, with creativity and speedAn interest in what we’re building and a love for bringing people together
Why this is a great opportunity
You get to work with one of the most exciting, diverse new communities in San FranciscoYou get to be the face of a beautiful, brand new spaceYou get to foster real connections with real people (not just nameless users!)You are joining us at the very start of our journey, giving you a real opportunity to provide meaningful impact on our long term trajectoryMeet incredible people and be seen as a leader by everyone you interact withYou get free Groundfloor membership to use any time, worth $200 per month, which you can also use in our future locations
What is Groundfloor
We’re a community-focused gathering space. A cross between a workspace, a gym and a social lounge; and above all else - a space to make friends.
Covid-19 has created a world of isolation, loneliness and boredom. People are desperate for human connection and Groundfloor provides the space for them to get that. We’re a private membership community, centered around work, connection and wellness. Members can use the space for whatever they want: work, to meet friends or to just relax outside the home.
Our membership community comes from all walks of life, including technology, art, literature and business. We’re not a tech-only space, and are actively building a founding community that is diverse, inviting and friendly. Our vision is to have a Groundfloor club in every neighborhood in the world. We’re venture backed by some incredible investors, and have a founding team from the worlds of hospitality, design and product.
If you’re excited by what we’re building, let’s chat :)#J-18808-Ljbffr