Rivers Casino
International Marketing Executive
Rivers Casino, Phila, Pennsylvania, United States, 19117
Summary:
Responsible for attracting international player base to the property. Develops and maintains relationships with new and existing VIP players. Responsible for new player acquisition and repeat visitation from higher worth customers. Builds relationships to instill loyalty to the property.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Smile, display energy and open body languageProactively greet team members and guests, initiating interaction to provide serviceAlways use a positive parting remark to end the conversationEssential Job Functions:
Create new business pipeline, bringing in top customers and providing elevated service experience.Ability to extend complimentary services in accordance with the approved comp matrix.Achieves established revenue and reinvestment goals.Builds and maintains database of international customers.Develops and coordinates marketing programs and events to attract desired market.In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation.Demonstrates professional, engaging, and effective telesales skills and production.Works with all departments to ensure that gaming service expectations are met.Communication liaison between Chinese, and/or other languages, and English speaking guests and employees. Advises of cultural requirements to executive staff.Stays up to date with important market trends.Recommends community engagement, media and social networking opportunities.Performs all other duties as assigned.Qualifications:
Must be 18 years or older.5+ years of casino marketing experience.Must be a highly motivated salesperson.Multilingual in Chinese and/or Vietnamese.Knowledge of Casino Management Systems and customer database platforms.Must exhibit excellent personable skills and an image of excitement and enthusiasm.Excellent communication skills, both written and oral.Available to work flexible shifts, weekends and holidays.Ability to obtain and maintain all necessary licensing.Physical and Mental Demands:
Regularly required to walk, stand, see, talk and hear.Work in a fast paced environment.Must occasionally lift and/or move up to 20 pounds.Required to use telephone and computer.Able to work with others while maintaining a positive and professional demeanor.Ability to work in a noisy and smoky environment.
Responsible for attracting international player base to the property. Develops and maintains relationships with new and existing VIP players. Responsible for new player acquisition and repeat visitation from higher worth customers. Builds relationships to instill loyalty to the property.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Smile, display energy and open body languageProactively greet team members and guests, initiating interaction to provide serviceAlways use a positive parting remark to end the conversationEssential Job Functions:
Create new business pipeline, bringing in top customers and providing elevated service experience.Ability to extend complimentary services in accordance with the approved comp matrix.Achieves established revenue and reinvestment goals.Builds and maintains database of international customers.Develops and coordinates marketing programs and events to attract desired market.In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation.Demonstrates professional, engaging, and effective telesales skills and production.Works with all departments to ensure that gaming service expectations are met.Communication liaison between Chinese, and/or other languages, and English speaking guests and employees. Advises of cultural requirements to executive staff.Stays up to date with important market trends.Recommends community engagement, media and social networking opportunities.Performs all other duties as assigned.Qualifications:
Must be 18 years or older.5+ years of casino marketing experience.Must be a highly motivated salesperson.Multilingual in Chinese and/or Vietnamese.Knowledge of Casino Management Systems and customer database platforms.Must exhibit excellent personable skills and an image of excitement and enthusiasm.Excellent communication skills, both written and oral.Available to work flexible shifts, weekends and holidays.Ability to obtain and maintain all necessary licensing.Physical and Mental Demands:
Regularly required to walk, stand, see, talk and hear.Work in a fast paced environment.Must occasionally lift and/or move up to 20 pounds.Required to use telephone and computer.Able to work with others while maintaining a positive and professional demeanor.Ability to work in a noisy and smoky environment.