Senior Credit and Collections Analyst

Job Summary

This position will be responsible for performing the daily Credit/Collections functions and provide guidance and mentorship to a team of Collectors. They will contact delinquent accounts for payment and prepare related reports. They will report directly to the Credit and Collections Manager.

Responsibilities

• Maintain aging at an acceptable level in line with company objectives by following corporate credit policies.
• Train/Mentor a team of credit & collections analysts.
• Serving as a leader and subject matter expert on all accounts receivable, credit management and collection activities.
• Monitor credit queue and review and approve orders timely.
• Take the lead in collections of an assigned portfolio by contacting customers to ensure prompt payment of all invoices.
• Updating management of past due accounts by providing specific updates for each customer over 120 days delinquent.
• Maintain strong effective working relationships with Sales and Operations teams for timely resolution of billing issues that would result in not collecting payment.
• Assist in projects and audits as needed.
• Maintain accurate customer files, including relevant contacts/phones/addresses.
• Process accounts with an outside collection agency, if needed.
• Recommend action on delinquent accounts by analyzing payment practices of client.
• Recommend credit limit adjustments by evaluating customer records, activity and payment history.
• Account reconciliation, verify the accuracy of charges, the accuracy of cash application and correct account/statement errors.
• Prepare special reports by collecting, analyzing and summarizing account information and trends.
• Maintain customer confidence by keeping the information confidential.

Qualifications

• At least five (5) years of experience working in credit and collections, with experience in B2B.
• Team oriented, problem solver who takes ownership of their work.
• Excellent verbal and written communication skills.
• Personable & positive demeanor with the ability to interact professionally with all levels.
• Other accounting duties may be assigned, based on business requirements.
• Compliance programs/systems/software.
• Organizational skills, with ability to manage competing priorities.
• Strong computer skills including Microsoft Excel and Word.