Service Writer_

Service WriterJob DetailsJob LocationExit 40 Truck Services - Weedsport, NYPosition TypeFull TimeSalary Range$20.00 - $24.00 HourlyJob ShiftMonday - Friday: 8:00am to 5:00pmDescriptionLocation:Weedsport, NYHourly Position:$20.00-$24.00 (based on experience)Hours:Mon-FridayThe Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.Responsibilities:+ Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate+ Invoice customers at time of closing order>confirm price table accuracy/customer billing information+ Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.+ Compiles repair details in Transman for onsite units and road service trucks.+ Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.+ Develops estimates and communicate immediately 10% variance+ Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.+ Adept and proficient with all shop related operating procedures, processes and workflows+ Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement)+ Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.+ Knowledgeable and supports Safety, ELD & CSA communications with DriversBenefits:+ Meritain Aetna (offer 2 plans)+ Company Sponsored HRA card (Health Reimbursement)+ Excellus Dental+ Excellus Vision+ Pet Insurance / Pet Discount Program+ Colonial Supplemental Plans (accident, medical bridge, disability, cancer)+ Company Sponsored Group Life Insurance (1x annual salary)+ Unum Life Insurance, additional+ EAP- Employee Assistance Program+ Wellness Program+ Monthly Profit Share+ 401K with company 401K Match+ PTO (Paid Time off)+ 6 - Paid HolidaysQualificationsRequirements :+ Must be able to pass a post-hire drug screen, background check and employment verificationLocation:+ Weedsport, NYCompany Website :+ www.pagetrucking.com