Commerceiq
Customer Success Manager, Advertising (DSP)
Commerceiq, New York, New York, us, 10261
This role is remote and only candidates in the Central and East Coast time zones will be considered.
The Role:
Fueled by our customer and business growth, we’re looking for
Customer Success Managers
to run and grow relationships with our customers, ensuring they are successfully adopting the product. Specifically, this role will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD).
The goal of our Customer Success Managers at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our Customer Success Managers need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform.
What You'll Do:
Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk.
Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns
Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients
Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers
Perform deep data analysis to answer the client’s strategic questions, and drive action
Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
Collaborate with our internal teams to shape new features
Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
What You'll Bring:
Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field
5+ total years of professional work experience
3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, and Instacart) at well-respected agencies for large enterprise brands
Experience managing Amazon search (Sponsored Ads) and display (Amazon DSP) marketing budgets in the multi-million dollar range
Well versed in bid and budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written
Track record of retaining and renewing Enterprise customers in the SaaS space.
Benefits & Perks:
Highly competitive pay, benefits, and early stage stock options
Unlimited PTO
Work from home benefits including flex WFH hours and home office set-up reimbursement
Monthly cell phone, internet, and gym/fitness reimbursement
Comprehensive health, dental, vision, and life insurance benefits
401K plan, FSA, and HSA programs
Long-term and short-term disability
Help us build the future of ecommerce. Apply now or learn more at
https://commerceiq.ai
!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
#J-18808-Ljbffr
The Role:
Fueled by our customer and business growth, we’re looking for
Customer Success Managers
to run and grow relationships with our customers, ensuring they are successfully adopting the product. Specifically, this role will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD).
The goal of our Customer Success Managers at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our Customer Success Managers need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform.
What You'll Do:
Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk.
Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns
Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients
Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers
Perform deep data analysis to answer the client’s strategic questions, and drive action
Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
Collaborate with our internal teams to shape new features
Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
What You'll Bring:
Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field
5+ total years of professional work experience
3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, and Instacart) at well-respected agencies for large enterprise brands
Experience managing Amazon search (Sponsored Ads) and display (Amazon DSP) marketing budgets in the multi-million dollar range
Well versed in bid and budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written
Track record of retaining and renewing Enterprise customers in the SaaS space.
Benefits & Perks:
Highly competitive pay, benefits, and early stage stock options
Unlimited PTO
Work from home benefits including flex WFH hours and home office set-up reimbursement
Monthly cell phone, internet, and gym/fitness reimbursement
Comprehensive health, dental, vision, and life insurance benefits
401K plan, FSA, and HSA programs
Long-term and short-term disability
Help us build the future of ecommerce. Apply now or learn more at
https://commerceiq.ai
!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
#J-18808-Ljbffr