Optum
Authorization Specialist Home Health - San Antonio, TX
Optum, Marion, Texas, United States, 78124
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The
Home Health Authorization Specialist
is primarily responsible for requesting authorizations from insurance companies on initial and continuation of services for skilled nursing, therapy services, home health aides, infusion therapy, as well as follow-up on the requests. Accountable for maintaining quality assurance on the home health intake process including but not limited to patient demographics, medical insurance verification, and authorization. Assures consistent, appropriate, and cost-effective care by actively managing patient/client needs based on payer's benefit requirements. Performs all functions in professional and ethical manner and collaborates with other members of the home health care team to ensure physician orders are submitted to the authorization department in a timely manner. Enters insurance authorization and eligibility information into current EMR. Actively participates in the Agency's on-call rotation in the home health Intake/Authorization role approximately once per month to include holidays.
This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 6pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 19500 W Interstate San Antonio, TX .
We offer 2 weeks of paid training. The hours during training will be 9am to 6pm CST, Monday - Friday. Training will be conducted on-site.
Primary Responsibilities:Running authorization reports on a daily basis to ensure that authorizations for home health visits are being obtained in a timely manner per the time requirement in place.Verifies insurance eligibility and authorization of current and potential home health patients in an accurate and timely mannerEnters insurance authorization and eligibility information into current EMRNotifies supervisor and branch management regarding lack of payer coverage, other service non-coverage issues changes in authorization and eligibilityWilling and able to assist the intake home health team with entering new referrals, requesting information needed from physician office to complete referralAbility to promote and maintain a positive attitude and encourage others to do the sameChecking email, HALO's, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level managementSupports and provides guidance to the home health departments across the enterprise pertaining to prior authorizationConducts eligibility checks through all appropriate eligibility systems and uploads verification profile and uploads approved authorizations into electronic medical records (EMR)Into the home health electronic medical record (EMR)Performs quality assurance on all initial intake referrals upon submitting authorization request to assure there are no date entry errors by the intake specialistCommunication with clinic, patients, or insurance companies for coordination of benefits/policy/benefit changes as well as communicating with the branches for a potential discharge or discharge/readmitKnowledgeable and able to navigate eligibility portals for patient information/authorization information: eCW ; naviHealth ; Avality ; EPRG ; Trucare ; Waystar; UHCRequest authorization from various insurance companies by faxing their authorization form, entering online submission, or by calling it inDemonstrates self-direction to prioritize and accomplish job responsibilitiesAbility to multitask and change focus to accommodate meeting of team objectives and deadlinesActively participates in the Agency's on-call rotation in the home health Intake/Authorization role approximately once per month to include holidaysAdheres and supports the company policies to include but not limited to: time reporting policy, attendance policy, code of conductManaging and completing their specific authorization tasks to ensure that all physician orders are reviewed for accuracy to minimize loss of authorization for visitsPerform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming patient referral documentation for accuracyPerforms other job duties/responsibilities as assigned by direct supervisorYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED or equivalent years of experience1+ years of experience in a Customer service environment in an office setting , medical physician office, Medical Insurance company, healthcare facility or home health back office administrative dutiesAbility to effectively read and follow written and verbal instructions in EnglishExperience with computers including Windows based programs: Microsoft WordExperience with computers including Windows based programs: Microsoft ExcelExperience with computers including Windows based programs: Microsoft OutlookEfficient in 10 key and data entryTyping skills of a minimum speed of 40 wpmMust be 18 years of age OR olderAbility to work full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 6pm CST. It may be necessary, given the business need, to work occasional overtime.Preferred Qualifications:
1+ years of insurance verificationUtilization Review and authorization experienceKnowledge of general office proceduresKnowledge of the requirements for home health servicesKnowledge of medical terminologyBilingual fluency in English and SpanishAbility to operate computer terminal, printer fax, and copier machineSoft Skills:
Expresses verbal and written communication in a clear, positive, and cooperative mannerDemonstrates personal responsibility with regard to attendance and punctualityPromotes Agency philosophy, mission statement, and administrative policiesMaintains privacy and confidentiality with regard to all patient, staff and Agency informationPromotes the Agency image by adhering to the Dress CodeFollows the appropriate chain of command in all forms of communicationDemonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessaryAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
The
Home Health Authorization Specialist
is primarily responsible for requesting authorizations from insurance companies on initial and continuation of services for skilled nursing, therapy services, home health aides, infusion therapy, as well as follow-up on the requests. Accountable for maintaining quality assurance on the home health intake process including but not limited to patient demographics, medical insurance verification, and authorization. Assures consistent, appropriate, and cost-effective care by actively managing patient/client needs based on payer's benefit requirements. Performs all functions in professional and ethical manner and collaborates with other members of the home health care team to ensure physician orders are submitted to the authorization department in a timely manner. Enters insurance authorization and eligibility information into current EMR. Actively participates in the Agency's on-call rotation in the home health Intake/Authorization role approximately once per month to include holidays.
This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 6pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 19500 W Interstate San Antonio, TX .
We offer 2 weeks of paid training. The hours during training will be 9am to 6pm CST, Monday - Friday. Training will be conducted on-site.
Primary Responsibilities:Running authorization reports on a daily basis to ensure that authorizations for home health visits are being obtained in a timely manner per the time requirement in place.Verifies insurance eligibility and authorization of current and potential home health patients in an accurate and timely mannerEnters insurance authorization and eligibility information into current EMRNotifies supervisor and branch management regarding lack of payer coverage, other service non-coverage issues changes in authorization and eligibilityWilling and able to assist the intake home health team with entering new referrals, requesting information needed from physician office to complete referralAbility to promote and maintain a positive attitude and encourage others to do the sameChecking email, HALO's, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level managementSupports and provides guidance to the home health departments across the enterprise pertaining to prior authorizationConducts eligibility checks through all appropriate eligibility systems and uploads verification profile and uploads approved authorizations into electronic medical records (EMR)Into the home health electronic medical record (EMR)Performs quality assurance on all initial intake referrals upon submitting authorization request to assure there are no date entry errors by the intake specialistCommunication with clinic, patients, or insurance companies for coordination of benefits/policy/benefit changes as well as communicating with the branches for a potential discharge or discharge/readmitKnowledgeable and able to navigate eligibility portals for patient information/authorization information: eCW ; naviHealth ; Avality ; EPRG ; Trucare ; Waystar; UHCRequest authorization from various insurance companies by faxing their authorization form, entering online submission, or by calling it inDemonstrates self-direction to prioritize and accomplish job responsibilitiesAbility to multitask and change focus to accommodate meeting of team objectives and deadlinesActively participates in the Agency's on-call rotation in the home health Intake/Authorization role approximately once per month to include holidaysAdheres and supports the company policies to include but not limited to: time reporting policy, attendance policy, code of conductManaging and completing their specific authorization tasks to ensure that all physician orders are reviewed for accuracy to minimize loss of authorization for visitsPerform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming patient referral documentation for accuracyPerforms other job duties/responsibilities as assigned by direct supervisorYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED or equivalent years of experience1+ years of experience in a Customer service environment in an office setting , medical physician office, Medical Insurance company, healthcare facility or home health back office administrative dutiesAbility to effectively read and follow written and verbal instructions in EnglishExperience with computers including Windows based programs: Microsoft WordExperience with computers including Windows based programs: Microsoft ExcelExperience with computers including Windows based programs: Microsoft OutlookEfficient in 10 key and data entryTyping skills of a minimum speed of 40 wpmMust be 18 years of age OR olderAbility to work full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 6pm CST. It may be necessary, given the business need, to work occasional overtime.Preferred Qualifications:
1+ years of insurance verificationUtilization Review and authorization experienceKnowledge of general office proceduresKnowledge of the requirements for home health servicesKnowledge of medical terminologyBilingual fluency in English and SpanishAbility to operate computer terminal, printer fax, and copier machineSoft Skills:
Expresses verbal and written communication in a clear, positive, and cooperative mannerDemonstrates personal responsibility with regard to attendance and punctualityPromotes Agency philosophy, mission statement, and administrative policiesMaintains privacy and confidentiality with regard to all patient, staff and Agency informationPromotes the Agency image by adhering to the Dress CodeFollows the appropriate chain of command in all forms of communicationDemonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessaryAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.