Media Production - Service Desk Technician_

Media Production: Service Desk Technician(media pipeline and systems support)Mousetrappe is seeking a Service Desk Technician with excellent problem-solving, communication, and interpersonal skills to join the Media Pipeline and Systems team. The ideal candidate will successfully demonstrate patience, a positive, customer-friendly attitude, and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software, and networking systems being supported in the production of media.ResponsibilitiesAct as Primary Contact for all Level 1 Incidents including:+ Installation, configuration, and maintenance of employee computers and laptops+ Microsoft Office support+ Outlook Email & Calendar issues+ WIFI Network connectivity issues+ Software Installation & Configuration using PDQ Deploy and GPO policies+ Hardware issue support+ Password resets+ Printer supportPC/Mac End User Support+ Configure new hire computers and workstations (profile creation, software installation, binding to active directory)+ Logging equipment in Snipe-IT Asset Inventory System.+ Performing LTO tape backups and recovery+ Troubleshooting hardware and software issuesBusiness Application Support+ General support for all business applications including Zoom, Slack and Microsoft officeCreative Application Support+ Adobe Creative Cloud+ Autodesk Maya+ Cinema 4D+ Thinkbox DeadlineHelp Desk Phone and Video Chat Support+ Answering support channel or e-mail inquiries and troubleshooting and managing hardware, software or network problemsConference Room AV Support+ Familiarity with Conference Room A/V EquipmentExperience & Skills+ Experience working with Microsoft 365, OneDrive and Zoom. Experience with any or all a plus: Cinema4D, Active Directory, NIM, Shotgun, Deadline, Touch Designer, Vive/Oculus, Unity, Rsync, Python, JavaScript, Redshift+ Understanding of basic IAM services such as Active Directory and Azure+ Understanding of SSO, MFA, and basic Networking concepts+ Ability to aid in the creation and development of Knowledge Base Articles+ Knowledge of traditional television and film production and post-production+ Knowledge of ITIL/ITSM best practices+ Education background is open to all levels+ Proven written and verbal communication skills+ Highly organized with prior experience maintaining and organizing technical solutions+ 2-4 years previous work experience+ Comfortable with various hardware and software related tasks+ Must be local to Los Angeles, limited remote work available.+ Extension Certificates and Community College are welcome to applyAbout Us:Mousetrappe is on the cutting edge of multi-media production, working with top theme park and cultural experiences to produce state of the art content around the world for everything from theme parks to museums to live entertainment. We do this by amassing teams of creative, inspiring, hard-working, and focused people who believe in the power of storytelling to bring life and dimension to otherwise static experiences. Our culture is based on collaboration, creativity, performance and having a positive impact not only for our clients, but the people who experience our work firsthand as theme park goers, museum aficionados, thrill seekers and more.No agencies and no calls please. Do not send duplicate applications, samples, or emails through our website. Due to a typical large volume of responses, only candidates under consideration will receive reply. To all others we appreciate your interest and thank you in advance.Powered by JazzHR