Wayfair
Sr. Visual & Operations Manager (Assistant Store Manager)_
Wayfair, Wilmette, Illinois, United States,
Sr. Visual & Operations Manager (Assistant Store Manager)
Location: 3232 Lake Ave, Wilmette, IL 60091
Job Summary:
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of
people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to
maintain our high level of delivery standards and meet our customer's needs, the Wayfair Logistics team plays a
key role in improving Physical Retail's customer satisfaction and driving repeat business. We've been busy
building a best-in-class logistics process that allows us to delight customers by ensuring we are in-stock, fulfilling in-store orders, and reducing product damage and shrink by leveraging our physical retail inventory
management process. We are looking for talented hard-working individuals to join our growing team – your
professional home awaits you at Wayfair!
Essential Functions:
Serves as a primary support partner across all Store Manager functions, including key-holder
responsibilities, in order to facilitate stronger store operations across the store and ensure operations are
complimenting the in-store experience.
Oversee the overall safety, employee engagement, collaboration, quality, and performance of the visual and
logistics operations teams. Ensure there is unification between both processes and ensures both processes are
fully aligned with their core roles and expectations.
Command a strong senior manager presence, lead and build a team of high performing operations and visual
team by driving expectations, accountability and follow up.
Partner closely with a variety of groups store- wide, including Salesfloor, Logistics, Visual, Asset Protection, Customer Experience, Facility, Talent, and other teams to coordinate and ensure total store operations success.
Partners closely with the General Manager of the store to optimize store processes, drive sales, improve store
profitability and P&L, control labor expense, impact customer experience KPI’s, and ensure there is unification in
vision and goals between managers and leads at the store.
Ensures that store performance is constantly monitored and takes ownership/partnership of key Visual and
Logistics KPI's and action plans associated with them. Acts as a support partner across other KPI’s in the store.
Works closely with the customer experience team to ensure customer satisfaction by optimizing effective store
operations that impact the customer experience.
Provides leadership guidance by overseeing and monitoring inventory levels and solving issues pertaining to
inventory levels as needed through the right channels.
Leads the efforts around all visual presentation operations needed to support departmental resets. This includes
a strong logistical understanding and execution to ensure new product flows into the store, is properly organized, built, and implemented onto the sales floor.
Contribute to the development of new tools, processes, and technology which make our teams more efficient and effective.
Manage multiple priorities in a fast-paced environment with effective communication and thorough follow
through. Acts decisively with action planning and follows up for effectiveness.
Influence and gain buy-in for support from in-store partners for your area’s success.
Works closely with home office partners to optimize store performance operations.
Performs other duties as assigned and complies with all policies and procedures.
Work Experience
4-6 years of E-Commerce, visual merchandising, supply chain, operations, retail or logistics experience, leading a team
4- years of creating strong processes, logistics, or an operational background with an ability to understand workflow and throughput in the operation
4-6 years of experience with driving and leading processes and operations as intended by the organization
Knowledge, Skills, and Abilities
Exceptional analytical, problem-solving, and decision-making skills
Proven ability to motivate, influence and inspire yourself and others
Track record of thriving in a fast paced and changing environment
Requires the ability to work a flexible schedule to include morning, afternoon and evening
availability any day of the week
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manual
Possess strong leadership skills with the ability to train, coach and mentor associates with
professional maturity.
Excellent customer service skills and reliability
Ability to lift 50 pounds frequently
Strong drive for results
Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office
applications preferred.
Ability to work flexible schedule, including nights, weekends, and holidays.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( ayfair.com/careers/privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at
dataprotectionofficer@wayfair.com .
Location: 3232 Lake Ave, Wilmette, IL 60091
Job Summary:
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of
people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to
maintain our high level of delivery standards and meet our customer's needs, the Wayfair Logistics team plays a
key role in improving Physical Retail's customer satisfaction and driving repeat business. We've been busy
building a best-in-class logistics process that allows us to delight customers by ensuring we are in-stock, fulfilling in-store orders, and reducing product damage and shrink by leveraging our physical retail inventory
management process. We are looking for talented hard-working individuals to join our growing team – your
professional home awaits you at Wayfair!
Essential Functions:
Serves as a primary support partner across all Store Manager functions, including key-holder
responsibilities, in order to facilitate stronger store operations across the store and ensure operations are
complimenting the in-store experience.
Oversee the overall safety, employee engagement, collaboration, quality, and performance of the visual and
logistics operations teams. Ensure there is unification between both processes and ensures both processes are
fully aligned with their core roles and expectations.
Command a strong senior manager presence, lead and build a team of high performing operations and visual
team by driving expectations, accountability and follow up.
Partner closely with a variety of groups store- wide, including Salesfloor, Logistics, Visual, Asset Protection, Customer Experience, Facility, Talent, and other teams to coordinate and ensure total store operations success.
Partners closely with the General Manager of the store to optimize store processes, drive sales, improve store
profitability and P&L, control labor expense, impact customer experience KPI’s, and ensure there is unification in
vision and goals between managers and leads at the store.
Ensures that store performance is constantly monitored and takes ownership/partnership of key Visual and
Logistics KPI's and action plans associated with them. Acts as a support partner across other KPI’s in the store.
Works closely with the customer experience team to ensure customer satisfaction by optimizing effective store
operations that impact the customer experience.
Provides leadership guidance by overseeing and monitoring inventory levels and solving issues pertaining to
inventory levels as needed through the right channels.
Leads the efforts around all visual presentation operations needed to support departmental resets. This includes
a strong logistical understanding and execution to ensure new product flows into the store, is properly organized, built, and implemented onto the sales floor.
Contribute to the development of new tools, processes, and technology which make our teams more efficient and effective.
Manage multiple priorities in a fast-paced environment with effective communication and thorough follow
through. Acts decisively with action planning and follows up for effectiveness.
Influence and gain buy-in for support from in-store partners for your area’s success.
Works closely with home office partners to optimize store performance operations.
Performs other duties as assigned and complies with all policies and procedures.
Work Experience
4-6 years of E-Commerce, visual merchandising, supply chain, operations, retail or logistics experience, leading a team
4- years of creating strong processes, logistics, or an operational background with an ability to understand workflow and throughput in the operation
4-6 years of experience with driving and leading processes and operations as intended by the organization
Knowledge, Skills, and Abilities
Exceptional analytical, problem-solving, and decision-making skills
Proven ability to motivate, influence and inspire yourself and others
Track record of thriving in a fast paced and changing environment
Requires the ability to work a flexible schedule to include morning, afternoon and evening
availability any day of the week
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manual
Possess strong leadership skills with the ability to train, coach and mentor associates with
professional maturity.
Excellent customer service skills and reliability
Ability to lift 50 pounds frequently
Strong drive for results
Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office
applications preferred.
Ability to work flexible schedule, including nights, weekends, and holidays.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( ayfair.com/careers/privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at
dataprotectionofficer@wayfair.com .