Crescens
Web Content Designer
Crescens, Hartford, Connecticut, us, 06112
Job Title: Web Content DesignerJob Location: Hartford, CT (Remote)Duration: 6+ monthsType: Contract
Knowledge, Skills, and Ability
5+ years of experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards (WCAG, ADA, Section 508) - specifically WCAG 2.2 AA5+ years of testing experience, conducting QA activities on systems and products: analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions2+ years of product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices2+ years of experience with language translation efforts, including the oversight and maintenance of accessibility standards around translation services - both machine and manual.Expertise in auditing systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teamsStrong expertise in assistive technology tools such as JAWS, NVADA, Dragon, Fusion, deque, Wave, ZoomText. Also experience with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye glaze tech, and alternative mice/keyboardsDemonstrated proficiency with applying user-centered design (UCD) methodologies to effectively solve accessibility design problemsStrong understanding of responsive web design principles, techniques, and frameworksExperience assessing and mitigating accessibility issues on internal business processes, including case management and data collection processesExperience creating or contributing to the development of an accessibility policy for a business or institutionDemonstrated experience establishing governance standards and processes to support efficient maintenance of accessibility effortsCreative out-of-the box thinking to provide solution-oriented guidance for optimizing services, using the latest digital accessibility techniques and toolsCan work both independently and collaboratively to advance accessibility standards in the UX, content, research, development, and technology spacesExperience as a mentor or coach for product teams to promote accessibility-focused development within an agile systemStrong interpersonal and communication skills, including the ability to clearly present ideas and recommendations as well as receive and address challenges to your guidanceProficient with KPI and success metric development, along with the ability to communicate the impact of accessibility efforts to stakeholdersExpert in facilitating the remediation of accessibility issues with little guidanceStrong ability to create and maintain documentation and best practice methodologies across multiple systems and functional areasAbility to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutionsPreferred Skills & Qualifications
Bachelor's degree is requiredA total of 5 years of experience working in the domain of accessibility optimization, with 2 years of highly relevant professional experience in Accessibility and Inclusion-based policy compliance2+ years of experience in assessing, testing, and optimizing digital assets for accessibility needs, including websites, visual media, communication tools, online applications, documents, and video conferencing toolsExperience with software like eVinced, Axe, and WebAIMStrong written and oral communication skills, and responsiveness to leadership and stakeholder requestsStrong organizational skills and experience with project management software, along with project processes and best practicesExperience in balancing a diverse workload of projects, with varying complexities and unique needsExcellent time management skills, with an ability to Client out clear project goals, timelines, and target datesAbility to work independently as well as part of a team to reach program goals and meet dynamic business objectivesAbility to set rigid practices for accessibility optimization solutions, while maintaining flexibility for ad-hoc needsStrong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and ZoomOther Desired Skills
Degree in Human Computer Interaction, UX Design, Psychology, Instructional Design, or Computer ScienceExperience in developing or designing inclusionary products or services in web applications, using standard technologies(HTML, CSS, JavaScript, jQuery)Experience in accessibility compliance for chatbots and other customer communication toolsExperience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assetsExperience with digital forms and documents remediation to meet accessibility stabdardsProficiency with Adobe XD, Jira/Confluence, Sitecore, and SalesforceKnowledge of basic research methods and tools, and data visualization toolsDesired Certifications
IAAP certification (CPACC, WAS, etc.)PMP certificationClient Trusted Tester certification
Knowledge, Skills, and Ability
5+ years of experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards (WCAG, ADA, Section 508) - specifically WCAG 2.2 AA5+ years of testing experience, conducting QA activities on systems and products: analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions2+ years of product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices2+ years of experience with language translation efforts, including the oversight and maintenance of accessibility standards around translation services - both machine and manual.Expertise in auditing systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teamsStrong expertise in assistive technology tools such as JAWS, NVADA, Dragon, Fusion, deque, Wave, ZoomText. Also experience with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye glaze tech, and alternative mice/keyboardsDemonstrated proficiency with applying user-centered design (UCD) methodologies to effectively solve accessibility design problemsStrong understanding of responsive web design principles, techniques, and frameworksExperience assessing and mitigating accessibility issues on internal business processes, including case management and data collection processesExperience creating or contributing to the development of an accessibility policy for a business or institutionDemonstrated experience establishing governance standards and processes to support efficient maintenance of accessibility effortsCreative out-of-the box thinking to provide solution-oriented guidance for optimizing services, using the latest digital accessibility techniques and toolsCan work both independently and collaboratively to advance accessibility standards in the UX, content, research, development, and technology spacesExperience as a mentor or coach for product teams to promote accessibility-focused development within an agile systemStrong interpersonal and communication skills, including the ability to clearly present ideas and recommendations as well as receive and address challenges to your guidanceProficient with KPI and success metric development, along with the ability to communicate the impact of accessibility efforts to stakeholdersExpert in facilitating the remediation of accessibility issues with little guidanceStrong ability to create and maintain documentation and best practice methodologies across multiple systems and functional areasAbility to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutionsPreferred Skills & Qualifications
Bachelor's degree is requiredA total of 5 years of experience working in the domain of accessibility optimization, with 2 years of highly relevant professional experience in Accessibility and Inclusion-based policy compliance2+ years of experience in assessing, testing, and optimizing digital assets for accessibility needs, including websites, visual media, communication tools, online applications, documents, and video conferencing toolsExperience with software like eVinced, Axe, and WebAIMStrong written and oral communication skills, and responsiveness to leadership and stakeholder requestsStrong organizational skills and experience with project management software, along with project processes and best practicesExperience in balancing a diverse workload of projects, with varying complexities and unique needsExcellent time management skills, with an ability to Client out clear project goals, timelines, and target datesAbility to work independently as well as part of a team to reach program goals and meet dynamic business objectivesAbility to set rigid practices for accessibility optimization solutions, while maintaining flexibility for ad-hoc needsStrong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and ZoomOther Desired Skills
Degree in Human Computer Interaction, UX Design, Psychology, Instructional Design, or Computer ScienceExperience in developing or designing inclusionary products or services in web applications, using standard technologies(HTML, CSS, JavaScript, jQuery)Experience in accessibility compliance for chatbots and other customer communication toolsExperience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assetsExperience with digital forms and documents remediation to meet accessibility stabdardsProficiency with Adobe XD, Jira/Confluence, Sitecore, and SalesforceKnowledge of basic research methods and tools, and data visualization toolsDesired Certifications
IAAP certification (CPACC, WAS, etc.)PMP certificationClient Trusted Tester certification