Stripe
Product Designer - Support
Stripe, Seattle, Washington, us, 98127
Who we areAbout Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the team
The Product Design team is composed of several teams that work together to help define, create, and deliver all user-facing aspects of the Stripe brand and product. Product Designers are strategic partners to Engineering and Product Management within a dedicated product area. In partnership with the product team, they help define the user-facing experiences our users encounter on Stripe products, then translate that thinking into a complete experience that can be tested, shipped, and refined. They are responsible for creating well-functioning and beautiful products and experiences that users love and are eager to recommend to others.What you'll do
Areas you could work on:Innovate on products critical to a great support experience for Stripe's users, such as our chat interface, internal case management tooling, and the support siteDrive the vision for our support tools that agents use to get the right help to our users quickly, and help us solve challenging problems along the wayExplore new ways tooling can help agents solve user problems, such as chat, article summaries, and moreUse a combination of AI and data-driven automation to take these tools to the next level-we're exploring ways that we can use AI in innovative ways to help our users before they even need to contact supportPartner with our other designers onStripe Support, the front door for our users looking for help using StripeResponsibilities:Design industry-leading support experiences that make it easier and faster for our users to resolve their problemsCraft an information architecture that scales for the support needs of agents serving startups to our largest usersTurn ambiguous problems that our users and internal stakeholders are facing into concrete new products that helps agents get accurate answers to users fasterShape the support products roadmap by prototyping and pitching new ideas we haven't even thought of yet, and gaining cross-functional buy-inWork closely with our partner teams to help connect internal systems together in a way that gets the right information in front of agents at the right time. You'll also get to collaborate with closely aligned teams like developer docs, search, dashboard, and more, to create a end-to-end support experience that feels coherentAdvocate for support internally, ensuring teams build products in a way that considers how users get the right help when they need itFocus on what you do best-whether that's sketches, wireframes, prototypes, designs, or code-you'll have the opportunity to sharpen the skills you're looking to developWork in a highly collaborative fashion with the design, product, and project teamsPartner closely with our user research team and support ongoing research projectsParticipate in design reviews and share your work regularly with design and company leadershipWho you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum RequirementsHas 3+ years relevant design experience at a tech, product-driven companyHas experience with designing support tools and experience, documentation, or interfaces with high information density needsPreferred QualificationsAbility to reduce complex problems down to the right balance of flexibility, power, and ease of useUnderstanding of the support landscape and what makes a great support experienceSkilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best workComfortable presenting work to senior stakeholders regularlyLoves working with other designers to help them learn and grow-and have them help you learn and growStrong independence and an ability to advocate for a larger design vision with cross-functional stakeholdersIs uncompromisingly service-minded towards our users and your colleagues, but able to set and achieve priorities that find the perfect balance between benefiting the project, the Design team, and all of Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the team
The Product Design team is composed of several teams that work together to help define, create, and deliver all user-facing aspects of the Stripe brand and product. Product Designers are strategic partners to Engineering and Product Management within a dedicated product area. In partnership with the product team, they help define the user-facing experiences our users encounter on Stripe products, then translate that thinking into a complete experience that can be tested, shipped, and refined. They are responsible for creating well-functioning and beautiful products and experiences that users love and are eager to recommend to others.What you'll do
Areas you could work on:Innovate on products critical to a great support experience for Stripe's users, such as our chat interface, internal case management tooling, and the support siteDrive the vision for our support tools that agents use to get the right help to our users quickly, and help us solve challenging problems along the wayExplore new ways tooling can help agents solve user problems, such as chat, article summaries, and moreUse a combination of AI and data-driven automation to take these tools to the next level-we're exploring ways that we can use AI in innovative ways to help our users before they even need to contact supportPartner with our other designers onStripe Support, the front door for our users looking for help using StripeResponsibilities:Design industry-leading support experiences that make it easier and faster for our users to resolve their problemsCraft an information architecture that scales for the support needs of agents serving startups to our largest usersTurn ambiguous problems that our users and internal stakeholders are facing into concrete new products that helps agents get accurate answers to users fasterShape the support products roadmap by prototyping and pitching new ideas we haven't even thought of yet, and gaining cross-functional buy-inWork closely with our partner teams to help connect internal systems together in a way that gets the right information in front of agents at the right time. You'll also get to collaborate with closely aligned teams like developer docs, search, dashboard, and more, to create a end-to-end support experience that feels coherentAdvocate for support internally, ensuring teams build products in a way that considers how users get the right help when they need itFocus on what you do best-whether that's sketches, wireframes, prototypes, designs, or code-you'll have the opportunity to sharpen the skills you're looking to developWork in a highly collaborative fashion with the design, product, and project teamsPartner closely with our user research team and support ongoing research projectsParticipate in design reviews and share your work regularly with design and company leadershipWho you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum RequirementsHas 3+ years relevant design experience at a tech, product-driven companyHas experience with designing support tools and experience, documentation, or interfaces with high information density needsPreferred QualificationsAbility to reduce complex problems down to the right balance of flexibility, power, and ease of useUnderstanding of the support landscape and what makes a great support experienceSkilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best workComfortable presenting work to senior stakeholders regularlyLoves working with other designers to help them learn and grow-and have them help you learn and growStrong independence and an ability to advocate for a larger design vision with cross-functional stakeholdersIs uncompromisingly service-minded towards our users and your colleagues, but able to set and achieve priorities that find the perfect balance between benefiting the project, the Design team, and all of Stripe