Epiq
Marketing Supervisor
Epiq, Phoenix, Arizona, United States, 85003
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
A Marketing Supervisor will perform oversight responsibilities for Epiq personnel including overseeing the Marketing activities, workflow, and ensuring shift coverage. The position will provide expert knowledge, technical support, and training, when necessary, to all direct reports and specialists. This position will work closely with the manager, who will serve as the liaison for all stakeholders using the services of the department. This position is located at an Epiq facility or a client office. This position will work closely with lawyers and other marketing team members to support marketing and business development activities for the firm's practice, sector, and office initiatives in the US and Latin America.
RESPONSIBILITIES
Provide direct supervision to the team and assist with performance management related dutiesProvide general marketing support to our client's attorneys and other shareholders, and provide administrative support to the client's marketing teamCoordinate coverage in the event of unplanned absences, scheduled time off, and overtime and escalate to the manager as needed, including notifying them of any operations related issuesReview customer-satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainingsAssist the manager in reviewing assigned jobs, researching job tickets, resolving grievances and issues raised by requestorsMaintain up-to-date knowledge and a high level of technical proficiency with the automation, specialized applications, and upgrades troubleshoot document and/or technical inquiriesOnboard new team members and ensure all training is complete and mentor is assignedDocument and promote best practicesParticipate in departmental project teams and task forces designed to streamline workflow and/or resolve issuesServe as an ambassador of the services available from the departmentREQUIREMENTS
HS Diploma or equivalent, Associate's degree preferred, or equivalent experienceExperience working in marketing operations or supporting marketing operations administratively5-7 years' experience in a supervisor role or process management, preferably in a law firm environmentAdvanced knowledge of legal policies and proceduresExcellent written and verbal communication skillsStrong interpersonal skillsAbility to organize, prioritize, and coordinate multiple assignmentsMaintain confidential informationMake objective, independent judgmentsAbility to excel under pressure and provide quality work productClearly and effectively communicate with varying levels of people within the organizationWork productively and cooperatively with other employees
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Job Description:
A Marketing Supervisor will perform oversight responsibilities for Epiq personnel including overseeing the Marketing activities, workflow, and ensuring shift coverage. The position will provide expert knowledge, technical support, and training, when necessary, to all direct reports and specialists. This position will work closely with the manager, who will serve as the liaison for all stakeholders using the services of the department. This position is located at an Epiq facility or a client office. This position will work closely with lawyers and other marketing team members to support marketing and business development activities for the firm's practice, sector, and office initiatives in the US and Latin America.
RESPONSIBILITIES
Provide direct supervision to the team and assist with performance management related dutiesProvide general marketing support to our client's attorneys and other shareholders, and provide administrative support to the client's marketing teamCoordinate coverage in the event of unplanned absences, scheduled time off, and overtime and escalate to the manager as needed, including notifying them of any operations related issuesReview customer-satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainingsAssist the manager in reviewing assigned jobs, researching job tickets, resolving grievances and issues raised by requestorsMaintain up-to-date knowledge and a high level of technical proficiency with the automation, specialized applications, and upgrades troubleshoot document and/or technical inquiriesOnboard new team members and ensure all training is complete and mentor is assignedDocument and promote best practicesParticipate in departmental project teams and task forces designed to streamline workflow and/or resolve issuesServe as an ambassador of the services available from the departmentREQUIREMENTS
HS Diploma or equivalent, Associate's degree preferred, or equivalent experienceExperience working in marketing operations or supporting marketing operations administratively5-7 years' experience in a supervisor role or process management, preferably in a law firm environmentAdvanced knowledge of legal policies and proceduresExcellent written and verbal communication skillsStrong interpersonal skillsAbility to organize, prioritize, and coordinate multiple assignmentsMaintain confidential informationMake objective, independent judgmentsAbility to excel under pressure and provide quality work productClearly and effectively communicate with varying levels of people within the organizationWork productively and cooperatively with other employees
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.